straight up useless. terrible customer service. cancelled an order but they never answered so i got it sent to me anyways, had to get a return ticket, which took about two weeks of me sending multiple... See more
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Ordered two tyres to be delivered to a service partner. Service partner didn’t exist. Trying to get a refund and I have yet to speak to a human. Don’t reply to emails and I’ve been given then... See more
Delticom AG Din butikk: dekkonline.com Bestillingsdato: 30.01.2024 Bestillingsnummer: RD 52164998 Kundenummer: 21787029 Leveringsdato: The items were sent out on 2.02.2024 and will probabl... See more
Everything fine, except that the two geographically nearest partners to me on Dekk onlines list, say that they are not asked to be partners. Luckilly I didn't send the tyres directly to a partner, but... See more
Company replied
Company details
About dekkonline.com
Written by the company
Dekkonline.com er din personlige online spesialist for dekk av alle merker og størrelser. Finn de riktige dekkene for ditt kjøretøy i et unikt stort utvalg – enten det er en liten bil, limousine, motorsykkel eller lastebil, vil du alltid finne de riktige dekkene til en gunstig pris.
Rask levering er Dekkonline.com sin styrke: direkte fra internett til veien. Selv i høysesongene om våren og høsten sikrer denne nettbutikken for dekk kontinuerlig tilgjengelighet takket være sitt store lager.
Dekkonline.com tilbyr et eksepsjonelt bredt utvalg av dekk og biltilbehør innen forskjellige produktkategorier, som for eksempel:
- Personbildekk,
- Motorsykkeldekk,
- Lastebildekk,
- Dekk til elektriske biler,
- Lettmetallfelger og Stålfelger,
- Komplette hjul (forhåndsmonterte dekk på felger)
Delticom AG, selskapet bak Dekkonline.com, er en av pionerene innen netthandel for dekk og driver nettbutikker i over 40 land. Siden årtusenskiftet i 1999/2000 har selskapet tilbudt et bredt utvalg av dekk på nettet.
Gjennom et omfattende nettverk av monteringspartnere kan kundene sende sine nye dekk direkte til et profesjonelt monteringsverksted ved bestilling.
Contact info
Hedwig-Kohn-Straße 1, 31319 , Sehnde, Germany
- (0049) 51187988255
- dekkonline@delti.com
- dekkonline.com
2.0
Poor
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery took several weeks
Delivery took several weeks. Price was good, but tires were much older then expected, - produced more then 2 years ago!
November 18, 2021
Reply from dekkonline.com
Kjære Herr Sognnes,
Takk for din epost.
Vi ber deg å vennligst sende oss par bilder av dekkene slik at vi undersøke saken nærmare.
Takk på forhånd.
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Bad customer support, but good automated reply
My order 44958674 was sent 15-8-2021 and according to the tracking it was moving along good, until it suddenly was returned back to you.
I got a email where you asked if i wanted my money back or you should re-send it. But this is sent from a mail that none cannot reply to. And the contact form is very noticably not something you reply to.
I want you to send me the tires ofcourse.
Why was my order returned and more importantly why is it not re-sent?
Please reply.
August 27, 2021
Unprompted review
Website advertised with 7 days delivery…
Website advertised with 7 days delivery to Norway. This is so far from the reality that it’s more like a joke.
Customer service is basically worth nothing.
It’s simple, buy your tires from professionals not amateurs.
August 24, 2021
Unprompted review
Reply from dekkonline.com
Kjære Herr Didriksen
Takk for din epost.
Vi meddeler deg at vi kan dessverre ikke finne din bestilling fordi vi ikke har ordrenummeret. Vi ber deg vennligst at du sender oss ditt ordrenummer (RD nummer) slik at vi kan sjekke.
Takk for din forståelse og samarbeid.
Bestilte to ny dekk 4 august..idag er…
Bestilte to ny dekk 4 august..idag er det 24 august og eg venter fremdeles. Ingen svar å få på Mail heller. Useriøst
Ordrenummer RD 44905360
August 24, 2021
Unprompted review
Reply from dekkonline.com
Kjære Herr Einen
Takk for din epost.
Vi meddeler deg at vi kan dessverre ikke finne din bestilling fordi vi ikke har ordrenummeret. Vi ber deg vennligst at du sender oss ditt ordrenummer (RD nummer) slik at vi kan sjekke.
Takk for din forståelse og samarbeid.
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Very slow shipping and poor customer service.
I have been waiting 20 days for my tires to arrive and there is no movement on the tracking. I placed my order on August 3 and received tracking numbers August 11. Since then, no movement of the shipment, no tires, no help from Dekkonline customer service. (they just keep sending me the same tracking numbers).
Their website claims delivery in 7 days, but this is false.
Furthermore, they have sent me 10 tracking numbers, with two carriers! Extremely frustrating.
RD 44895068
August 23, 2021
Unprompted review
Reply from dekkonline.com
Kjære Herr Stott ,
Tusen takk for din e-post der du uttrykker din bekymring om levering av RD 44895068 og vi beklager sent svar.
Dine sporingsnumre er 01305137676819 - 01305137676821 - 01305137676822 - 01305137676823 - 01305137676824 og pakkene dine finnes i en container som ikke ennå er behandlet. Ifølge den siste informasjonen vi har fått, skal disse utleveres om noen få dager.
Takk for forståelsen.
Varetransporten med Post Nord tar alt…
Varetransporten med Post Nord tar alt for lang tid
July 28, 2021
Reply from dekkonline.com
Kjære Herr Brattas,
Tusen takk for din e-post. Vi meddeler deg at ved å spore varene la vi merke til de har nådd leveringsadressen. Vennligst ta kontakt med oss og bekrefte leveringen.
Can not be trusted / Frarådes
Can not be trusted. If an issue with delivery or the tires should occur, you can not expect service and helpfulness. At least in my opinion. Would not recommend this dealer to anyone.
Frarådes. Er ikke til å stole på. Dersom problemer skulle oppstå kan du ikke regne med å få hjelp. Dra til et lokalt verksted, de gir deg ofte tilsvarende pris om du spør.
July 13, 2021
Unprompted review
Reply from dekkonline.com
Kjære Herr Dvarvytis,
Tusen takk for din e-post. Vi meddeler deg at ved å spore varene la vi merke til de har nådd leveringsadressen. Vennligst ta kontakt med oss og bekrefte leveringen.
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Quick and easy way to get new tyres to…
Quick and easy way to get new tyres to your car. Efficient order handling and smooth transport. Very satisfying. To be reconmended
June 1, 2021
Quick and easy.
May 18, 2021
Rask levering ,god pris for gode dekk.
May 18, 2021
No tire no money back
No tire no money back. One month later no help. No tire no money return. Bunch of thefs!
May 6, 2021
Unprompted review
Reply from dekkonline.com
Kjære Herr
Takk for din epost.
Vi meddeler deg at vi kan dessverre ikke finne din bestilling fordi vi ikke har ordrenummeret. Vi ber deg vennligst at du sender oss ditt ordrenummer (RD nummer) slik at vi kan sjekke.
Takk for din forståelse og samarbeid.
Med vennlig hilsen,
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Slow shipping and bad customer service
Ordered from dekkonline several times before, but this time the package is taking forever to arrive and haven't moved from germany since the 12th of april. It's been 3 weeks now. I have tried to contact both dekkonline and DPD, dekkonline say the package is on its way, but DPD say the package is lost and that I need to contact the sender. This is the last time I order from delticom, guaranteed.
April 27, 2021
Unprompted review
Reply from dekkonline.com
Kjære Herr Rønhovde,
Takk for din epost.
Vi ønsker å informere deg at bestillingen din var levert inn til mellomlageret som skal videresende det til Norge.
For øyeblikket dessverre har vi forsinkelse med sending fra lageret av 5 til 10 dager på grunn COVID-19 situasjonen.
Takk på forhånd.
Fast delivery
January 28, 2021
Best price and fast delivery
December 3, 2020
rask levering
November 25, 2020
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Bra service.
November 17, 2020
Best price and quick delivery
October 27, 2020
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