This did not start well, machine was not dispatched as promised and delivery took longer as a consequence, online chat was not a lot of help but… the queries were escalated as promised, and all be it... See more
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This is a follow up on my previous review titled "Lost Order" after which they reached out to me to try to resolve the issue! This they did leading to me ordering a new bean to cup machine and subs... See more
Product was easy to order. It arrived with the delivery company when it was expected and we were able to change the proposed delivery date to a day that suited us. The instructions for receipt of the... See more
Advertisement said delivery between 1 and 3 days. Took a week. Delivery company claimed delivery not possible as no one home despite us waiting in all day. Very grumpy driver when he was made to come... See more
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Company details
About De'Longhi
Written by the company
De’Longhi is the global appliance brand that offers customers innovative products with a unique combination of style and performance. Born in 1974 as a brand of electric radiators, De’Longhi has grown significantly and broadened its product range over time to offer innovative appliances across a range of products used throughout the house.
From coffee machines to kettles and toasters, air conditioning units to dehumidifiers, a De’Longhi product always turns everyday activities and moments into something special.
Contact info
Via Lodovico Seitz, 47, 31100, Treviso, Italy
- www.delonghi.com
3.9
Great
24K reviews
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Great customer service.
May 29, 2026
Beautifully made machine which is so…
Beautifully made machine which is so easy to use. We are delighted with the purchase
May 24, 2026
Delivery took almost a week
Delivery took almost a week, had to contact customer service to get a tracking number
May 22, 2026
Amazing experience
Purchasing my machine was easy and everything arrived as it should, when it should. The actual product is great.
May 22, 2026
Extremely disappointed – Order lost and zero accountability
I am writing this review after three weeks of waiting for an order that never arrived.
The situation is incredibly frustrating: the courier has officially confirmed that my item is lost, yet I am still caught in a cycle of poor service. Every time I contact De’Longhi customer support, the representative seems more focused on "palming off" the issue to another department rather than taking ownership and resolving it.
I have spent weeks chasing this, and despite the courier’s confirmation of loss, I have received no solution, no refund, and no proactive help. This has been the worst customer service experience I have ever had. I am currently out of pocket with no product and no clear path forward. I would strongly advise others to think twice before ordering directly.
May 22, 2026
Simple to use easy maintenance and a…
Simple to use easy maintenance and a perfect cup of coffee.
May 22, 2026
Nobody works in customer care, apparently…
The website didn’t work and was inaccurate. Despite a quick reply from the team it has now been over two weeks with no further response. When purchasing the most expensive coffee machine on the website, you’d think customer service may be a little better.
Despite that, delivery was quick and the coffee machine is fantastic.
May 29, 2026
Stylish compact design
Stylish compact design. Easy to use and clean. Choice of ground or pod. Also produces hot tasty coffee.
May 29, 2026
Rescued Order
This is a follow up on my previous review titled "Lost Order" after which they reached out to me to try to resolve the issue!
This they did leading to me ordering a new bean to cup machine and subsequently some accessories,
However I have only given 4 stars because it should not have to be escalated this far to resolve a fairly straightforward issue.
June 3, 2026
Unprompted review
Product as expected
Product as expected. Informed promptly of a short delivery delay. Delivered just 2 days later.
May 22, 2026
Excellent service by Mark Lucas on the…
Excellent service by Mark Lucas on the Delonghi stand at John Lewis Bluewater this morning. Friendly, knowledgeable and provided great customer service. 10/10.
June 12, 2026
Unprompted review
Poor customer service
I have not used the product yet but the preliminaries and the customer service have been very poor. Responses which ignore my questions, no attempt at explanation or apology delays on delivery (but no delay on taking my money). I have no expectation of this product.
May 29, 2026
Lovely kettle but very poor quality
Lovely kettle but very poor quality . Switch broke off within a year of having in and had to purchase a new kettle
May 28, 2026
This did not start well but 5/5
This did not start well, machine was not dispatched as promised and delivery took longer as a consequence, online chat was not a lot of help but… the queries were escalated as promised, and all be it with limited comms EVERYTHING happened promptly with no faff. Machine is glorious and simple, product is easy on the eye and makes great coffee
May 21, 2026
Had to send my maching back twice for…
Had to send my maching back twice for the same issue. Returned dirty and reaching out to compain is a waste of time.
June 9, 2026
Unprompted review
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