Web order passed to branch that closed 5 days earlier - so nothing happened for 7 days. Waited 7 days for promised corrected delivery. Nothing. Given the run around on 3rd and 4th call. Goods arrived... See more
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Absolutely rubbish service Ordered 6 neon tubes on 13/01/2026 and paid. Order confirmation received via email, all good. Delivery in a few days, kitchen cabinets dark since neons are not working and... See more
Just to say thanks to the staff at Denmans. Their advice was first rate, they knew exactly what the modern replacement should be. Fitted the new LED downlight with no problems. I have a backgro... See more
Company replied
Order arrived reasonably quickly considering some items were on back order. One problem: On plastic conduit inspection Junction boxes, not only do you have to buy lids separately, but there are no lid... See more
Company replied
Company details
About Denmans Electrical Wholesalers
Written by the company
Denmans is an electrical supplies wholesaler serving local, small domestic and commercial contractor's for over 70 years. We’re a one-stop-shop for electrical essentials and everyday electrical accessories.
With over 75 years’ experience, Denmans Electrical Wholesalers are proud to offer our trade customers the choice and value that they rely on, backed by a friendly and reliable service at a local level. With 74 branches and an online store, our customers trust our vast knowledge and experience.
Denmans can be counted on to provide trade customers with a range that is second to none, with over 3,000 products available on the same day and a further 9,300 within 24 hours. We even have our own brand range of high quality, competitively priced products. All this creates the Denmans difference – a friendly, knowledgeable electrical wholesaler, who provides the right products at the right price - on time, every time.
Denmans Electrical currently have 74 branches Nationwide:
Accrington - 01254383421
Banbury - 01295259993
Barnstaple - 01271374771
Basildon - 01268418181
Bath - 01225444644
Beccles - 01502715621
Bordesley Green - 01217666788
Bournemouth - 01202547396
Brackley - 01280705070
Bradley Stoke - 01454201320
Braintree - 01376323816
Bristol Central - 01179548130
Burton On Trent - 01283531230
Bury St Edmunds - 01284752481
Cheltenham - 01242226369
Chesterfield - 01246556831
Colchester - 01206904470
Coventry - 02476634700
Cwmbran - 01633483666
Dorchester - 01305265522
Dudley - 01384455244
Erdington - 01213825050
Exeter - 01392447744
Falmouth - 01326373900
Gloucester - 01452529546
Hastings - 01424755833
Hereford - 01432357251
Huddersfield - 01484511340
Ipswich - 01473622100
Kettering - 01536513152
Kidderminster - 01562740707
King's Lynn - 01553768287
Kings Norton - 01214153870
Leamington Spa - 01926831484
Leeds - 01133 314 200
Leicester - 01162622588
Leighton Buzzard - 01525374666
Long Eaton - 01159464838
Loughborough - 01509240875
Macclesfield - 01625612378
Manchester - 01618724994
Mansfield - 01623655990
Melksham - 01225703102
Merseyside - 01512647171
Newton Abbot - 01626367733
Northampton - 01604621711
Norwich - 01603412300
Nottingham - 01159266341
Oxford - 01865725500
Paignton - 01803663380
Penzance - 01736350221
Perry Barr - 01213565266
Plymouth - 01752220871
Poole - 01202692868
Preston - 01772822052
Redland - 01179737639
Saltash - 01752844023
Southampton - 02380773831
Southport - 01704532261
St Austell - 0172666171
Stockport - 01614806111
Stroud - 01453764542
Swindon - 01793836900
Taunton - 01823337451
Telford - 01952290047
Thetford - 01842755927
Tiverton - 01884242023
Torquay - 01803313983
Walsall - 01922646353
Wellingborough - 01933226062
Weston-Super-Mare - 01934412067
Wirral - 01513344372
Wrexham - 01978291186
York - 01904693241
Contact info
Steeple House, Unit 17 City Business Park, Easton Road, BS5 0SP, Bristol, United Kingdom
- 0330 045 0601
- customersupport@denmans.co.uk
- denmans.co.uk
3.9
Great
1K reviews
Hasn’t replied to negative reviews
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Poor customer service
I had ordered a length of cable not it arrived in 3 short lengths.
I was then told that I had to reorder and pay again and would eventually get a credit back.
So basically I was out of pocket for an error made by Denmans and was told that was the process so I had to suck it up.
One of the worst customer experiences I have ever had.
Fortunately the local branch has worked hard to try and resolve the matter.
Whoever is responsible for group customer service needs to join the 21st century and not try to blame the customer for Denmans error.
July 25, 2024
Tricked and lied too
I was lied to yesterday and tricked by a company that Denmans employ to get you to give a review of my local branch. I am furious and after holding an account with Denmans for 18 years. I am considering closing it over this deceitful manor of Denmans.
July 31, 2024
Unprompted review
Reply from Denmans Electrical Wholesalers
Dear Mr Lockley.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by Denmans
We always strive to look after you and all our customers and improve to reach a high standard of customer care and are always looking to improve to fit in with the demands of our customer’s needs.
We appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support.
Excellent service and would highly rec
July 4, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Robinson.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans Gloucester branch staff.
We always strive to look after you and all our customers and improve to reach a high standard of customer care and are always looking to improve to fit in with the demands of our customer’s needs.
Denmans knows that we cannot cater prices to suit all our customers, but we always do our level best to come in with a competitive one, we are pleased that this has suited you.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
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Reply from Denmans Electrical Wholesalers
Dear Mr Bateman.
Thank you very much for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans.
We always strive to look after you and all our customers and improve to reach a high standard of customer care, and these also means how we get your goods out to you too.
It is very important we package all our customers goods with care and stability to cope with the courier journeys, so your goods arrive in one piece.
We fully appreciate your five-star review and look forward to your continued custom with Denmans.
Kind regards
Denmans Customer Support.
Great service at a very good price!
Very helpful advice about the water heater I wanted and at the best price! They also delivered it to me really quickly which was a great help.
July 4, 2024
Reply from Denmans Electrical Wholesalers
Dear Tim,
Thankyou for your 5* Review!
and for taking the time to leave us feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked
after by our Denmans Branch staff.
We know your business is important to you and that is why we will do are upmost to get your
deliveries out on time.
We know that our prices are not going to suit all our customers, but we will do our level best to stay competitive, we are pleased that this has suited you.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
I was able to check stock in my local…
I was able to check stock in my local branch, order on line and collect the next day. all very smooth and trouble-free.
June 30, 2024
Reply from Denmans Electrical Wholesalers
Good morning Mr Denno, & thank you for taking the time to provide your feedback.
We are pleased to know that you are happy with Denmans and that you were able o everything you needed to & collect next day from Denmans branch.
We always strive to look after you and all of our customers and continually improve to reach a higher standard of customer care.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Tradesmen avoid the unreliable online shop!
I've used Denmans for a few years now and although they haven't been the cheapest around I've found the service from their Trafford branch to be top-notch. It's always been good getting a tailored service, and with every order I placed, they delivered in no time.
However, recently my online orders don't seem to have been coming from the branch. On top of that, they have been arriving in staggered deliveries up to 2 weeks apart with Rexel tape instead of Denmans, (same company). Being self-employed, and ordering items for jobs, this isn't workable for me.
my last order I ordered to be delivered to my home address for a job a few days later. A week passed with no delivery, and after speaking with someone on the phone a few days earlier, who assured me the delivery was on the way, I decided to phone the Trafford branch to follow up, who informed me that the items had been delivered there and that they wanted me to pick up.
Not only was this an inconvenience,... if I had the time to go and pick them up I would never have ordered online.... but I had to delay the job again, meaning an unhappy customer. Add to this, that if I hadn't phoned chasing, I would probably still be waiting for the delivery!
When I did pick the items up, on the invoice it had my delivery address as the destination, which was crossed out. why!?
to add insult to injury, I emailed the customer support email to vent my frustrations at this and a couple of other things that have happened lately, getting an automated response saying this would be looked at and someone would be in touch within 24 hours.
I guess that this response got sent to my address with my delivery... as I haven't heard a thing! The total lack of consideration for my business means I will now be using one of the other trade outlets available! Sorry Trafford branch, really not your fault!
I don't know what has happened with the company, but avoid the online shop at all costs if you are in the trade! It's shocking!
July 7, 2024
Unprompted review
Reply from Denmans Electrical Wholesalers
Good morning Craig,
We are very sorry to hear you have not received satisfactory service from Denmans Electrical.
Please be assured we are aware oy your complaint & it has been escalated & forwarded to the management team to look into.
I have sent a follow up on the back of this review & I can only apologise for the fact that you have not been contacted since the original email regarding the issues you encountered.
I will monitor this personally to ensure that you are contacted in the next few days.
If you wish to contact me at Customer Support please call 03300 450 601 as refer to the Trust Pilot review & whoever answers will be able to see who has dealt with this & get you though to me or I will call you back.
Kind regards,
Denmans Customer Support
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Absolute poor service at long Eaton click and collect
Absolute poor service at long Eaton, Nottingham.
Placed an online order for click and collect for 1 breaker, I then sent someone to go and get it and upon arriving the issues started.
Sorry there is no order on the system etc. under that name even thoe I had an email confirmation.
After around 30 minutes of chaos they found the order and I was then allowed to receive my £3.20 order.
It's not the staffs fault but poor communication and poor it infrastructure.
I will never use these again and that's a shame as pricing is good.
June 14, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Gibbons.
Thank you very much for your feedback.
We are sorry that you have not had a good experience with our Denmans Long Eaton Branch.
We are always finding ways to improve on the services that we provide and making sure communication within our branches meet our customers demand for their business.
Your feedback will be forwarded over to our Long Eaton Branch Manager.
Kind regards
Denmans Customer Support.
It took three deliveries to receive all…
It took three deliveries to receive all my order. I had to contact customer service, who were very good, each time to find out why I had not received my full order. One of the problems was I ordered online which is meant to make it easy, but it seems not.
June 14, 2024
Reply from Denmans Electrical Wholesalers
Dear Miss Watson
Re: Order No: 0007426673
Thank you for your feedback.
We are sorry that you have not had a good experience using Denmans.
Your order was being directed from our main stock warehouse over to our Denmans Ipswich branch, why it took three separate deliveries over four to five days to finally get the whole of your order out to you, this is something Denmans is looking into.
Denmans acknowledges there are some teething problems, with our main stock supply warehouse, but they are working tirelessly to get these issues resolved and it will lead to improved service levels.
Yes, you are right, using our online service should have made your whole experience a happy one, right up to when you received your order, this did not happen.
Customer service is our number one priority, Denmans are working very hard behind the scenes to get this right going forward.
I apologise for all the inconvenience caused to you.
Kind regards
Maureen Morris
Inbound Customer Support
top marks to shop at bury.
June 12, 2024
Reply from Denmans Electrical Wholesalers
Dear David
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans Bury St Edmunds branch staff.
One of the things that matter to Denmans is that you and all our customers are being looked after to the best of our branch staff's ability, and having a knowledgeable, friendly team is paramount.
We fully appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support.
Delivered exactly as advised couldn't…
Delivered exactly as advised couldn't retrieve my quote so ended up paying full price ad the items were required urgently
June 12, 2024
Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans.
We are always do are best to improve on are products and have them in stock, sometimes things do go wrong beyond our control, but we will always do our best to sort any issues.
We know that our prices are not going to suit all our customers, but we will do our level best to stay competitive.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
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Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you for your positive feedback.
We are pleased to hear you have received excellent customer service by our St Austell branch staff.
One of our main aims is to provide brilliant customer service to all customers, old and new.
Thank you for your high compliment and your five-star review and very much look forward to your continued custom.
Kind regards
Denmans Customer Support.
Useless
All good when spending money with them every month. Waste of time when things go wrong.
June 6, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Reading
Thank you for your feedback.
We are sorry that you have not had a good experience using Denmans, we can see that your Denmans account is held with and looked after by our Preston branch team.
You have not stated what your issue is if it is with the branch or not, if you would like to contact our Customer Support were a member of the team can speak with you.
If things have gone wrong relating to your order, I am sure that our Preston branch team would/will do their best to help resolve the matter for or with you.
Kind regards,
Denmans Customer Support
Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you for your feedback.
We are sorry that you have had an unpleasant experience with our Denmans branch.
We always strive to look after you and all our customers and improve to reach a high standard of customer care and if this has not been reached in our Denmans branches, we will advise them.
Please can you confirm your order number, so that we can chase this for you.
Kind regards
Denmans Customer Support.
Great service
Denmans Electrical BSE absolutely great service, if its not on the shelf always next day. The staff are friendly and knowledgeable in all items of stock the carry. I have never used any other supplier.
May 29, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Brown.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans Bury St Edmunds branch staff.
The knowledge of our Denmans staff is also important to us as this continues to give us the confidence that they can continually help all our customers.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
We always strive to look after you and all our customers and improve to reach a high standard of customer care.
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Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you very much for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans.
We always strive to look after you and all our customers and improve to reach a high standard of customer care, and these also means how we get your goods out to you too.
We fully appreciate your five-star review and look forward to your continued custom with Denmans.
Kind regards
Denmans Customer Support.
Reply from Denmans Electrical Wholesalers
Dear Mr Wootten.
Thank you for your feedback.
We are pleased to know that you are happy with Denmans.
Denmans is always looking to keep up with the market on what we sell, it is important that we sell what our customers want.
We know that we cannot cater prices to suit all our customers, but we always do our level best to come in with a competitive one, we are pleased that this has suited you.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
Online order part delivered- Local shop…
Online order part delivered- Local shop unable to fulfil due to central distribution hub!!
Lee at Arnold went out of his way to refund and get it sorted-
Haven’t used Denmans much in the past but have moved up a notch 👍
May 31, 2024
Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans Nottingham branch staff.
We always strive to look after you and all our customers and improve to reach a high standard of customer care and are always looking to improve to fit in with the demands of our customer's needs.
We know that we cannot cater prices to suit all our customers, but we always do our level best to come in with a competitive one, we are pleased that this has suited you.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
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