Web order passed to branch that closed 5 days earlier - so nothing happened for 7 days. Waited 7 days for promised corrected delivery. Nothing. Given the run around on 3rd and 4th call. Goods arrived... See more
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Absolutely rubbish service Ordered 6 neon tubes on 13/01/2026 and paid. Order confirmation received via email, all good. Delivery in a few days, kitchen cabinets dark since neons are not working and... See more
Just to say thanks to the staff at Denmans. Their advice was first rate, they knew exactly what the modern replacement should be. Fitted the new LED downlight with no problems. I have a backgro... See more
Company replied
Order arrived reasonably quickly considering some items were on back order. One problem: On plastic conduit inspection Junction boxes, not only do you have to buy lids separately, but there are no lid... See more
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Company details
About Denmans Electrical Wholesalers
Written by the company
Denmans is an electrical supplies wholesaler serving local, small domestic and commercial contractor's for over 70 years. We’re a one-stop-shop for electrical essentials and everyday electrical accessories.
With over 75 years’ experience, Denmans Electrical Wholesalers are proud to offer our trade customers the choice and value that they rely on, backed by a friendly and reliable service at a local level. With 74 branches and an online store, our customers trust our vast knowledge and experience.
Denmans can be counted on to provide trade customers with a range that is second to none, with over 3,000 products available on the same day and a further 9,300 within 24 hours. We even have our own brand range of high quality, competitively priced products. All this creates the Denmans difference – a friendly, knowledgeable electrical wholesaler, who provides the right products at the right price - on time, every time.
Denmans Electrical currently have 74 branches Nationwide:
Accrington - 01254383421
Banbury - 01295259993
Barnstaple - 01271374771
Basildon - 01268418181
Bath - 01225444644
Beccles - 01502715621
Bordesley Green - 01217666788
Bournemouth - 01202547396
Brackley - 01280705070
Bradley Stoke - 01454201320
Braintree - 01376323816
Bristol Central - 01179548130
Burton On Trent - 01283531230
Bury St Edmunds - 01284752481
Cheltenham - 01242226369
Chesterfield - 01246556831
Colchester - 01206904470
Coventry - 02476634700
Cwmbran - 01633483666
Dorchester - 01305265522
Dudley - 01384455244
Erdington - 01213825050
Exeter - 01392447744
Falmouth - 01326373900
Gloucester - 01452529546
Hastings - 01424755833
Hereford - 01432357251
Huddersfield - 01484511340
Ipswich - 01473622100
Kettering - 01536513152
Kidderminster - 01562740707
King's Lynn - 01553768287
Kings Norton - 01214153870
Leamington Spa - 01926831484
Leeds - 01133 314 200
Leicester - 01162622588
Leighton Buzzard - 01525374666
Long Eaton - 01159464838
Loughborough - 01509240875
Macclesfield - 01625612378
Manchester - 01618724994
Mansfield - 01623655990
Melksham - 01225703102
Merseyside - 01512647171
Newton Abbot - 01626367733
Northampton - 01604621711
Norwich - 01603412300
Nottingham - 01159266341
Oxford - 01865725500
Paignton - 01803663380
Penzance - 01736350221
Perry Barr - 01213565266
Plymouth - 01752220871
Poole - 01202692868
Preston - 01772822052
Redland - 01179737639
Saltash - 01752844023
Southampton - 02380773831
Southport - 01704532261
St Austell - 0172666171
Stockport - 01614806111
Stroud - 01453764542
Swindon - 01793836900
Taunton - 01823337451
Telford - 01952290047
Thetford - 01842755927
Tiverton - 01884242023
Torquay - 01803313983
Walsall - 01922646353
Wellingborough - 01933226062
Weston-Super-Mare - 01934412067
Wirral - 01513344372
Wrexham - 01978291186
York - 01904693241
Contact info
Steeple House, Unit 17 City Business Park, Easton Road, BS5 0SP, Bristol, United Kingdom
- 0330 045 0601
- customersupport@denmans.co.uk
- denmans.co.uk
3.9
Great
1K reviews
Hasn’t replied to negative reviews
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Shop service very good
Shop service very good, but the web-site seems to makes it impossible to search efficiently for certain items because there is no filter option. My example was searching for a specific 25mm cable whereby I had to wade through the list of all cable sizes before finally finding it. This is frustrating enough to make me go elsewhere for online orders.
May 24, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Burke.
Thank you for your feedback.
We are pleased that you are happy with our Denmans branch staff.
We are aware that our Denmans Online search engine is not 100% satisfactory, our Denmans Digital Team are always looking at ways to improve our Online Services and thanks to your feedback we know what matters to you and the rest of our customer(s).
In the meantime, we hope that this does not deter you from continuing to shop with Denmans.
Kind regards
Denmans Customer Support.
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great service
May 23, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Kynaston
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans Merseyside branch staff.
One of the things that matter to Denmans is that you and all our customers are being looked after to the best of our branch staff's ability, and having a knowledgeable, friendly team is paramount.
Our Merseyside team are a great bunch and very funny, along with the great service they provide, they will also have you leaving with a laugh/smile on your face.
We fully appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support
Reply from Denmans Electrical Wholesalers
Hello Steve,
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked
after by our Denmans branch staff.
The knowledge of our Denmans staff is also important to us as this continues to give us the
confidence that they can continually help all our customers.
Denmans is always looking to keep up with the market on what we sell, it is important that we sell
what our customers want, and we are happy that this has suited you.
We know that we cannot cater prices to suit all our customers, but we always do our level best to
come in with a competitive one.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Competitively priced products
Competitively priced products. Staff friendly and efficient at my local branch in Leamington Spa, Warwickshire.
May 16, 2024
Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you very much for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans Leamington Spa branch.
Denmans is always looking to keep up with the market on what we sell, it is important that we sell what our customers want.
We know that we cannot cater prices to suit all our customers, but we always do our level best to come in with a competitive one, we are pleased that this has suited you.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
Reply from Denmans Electrical Wholesalers
Dear Mr Crownshaw.
Thank you for your feedback.
We are sorry that you have had an unpleasant experience with our Denmans branch.
We always strive to look after you and all our customers and improve to reach a high standard of customer care and if this has not been reached in our Denmans branches, we will advise them.
Please can you confirm your order number, so that we can chase this for you.
Kind regards
Denmans Customer Support.
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All the staff are very friendly
May 11, 2024
Reply from Denmans Electrical Wholesalers
Good morning Barry & thank you so much for taking the time to out on what no doubt was a busy weekend to provide your feedback.
We are very pleased to know that you are happy with Denmans and that you have been looked after by our very friendly staff @ Denmans.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Reply from Denmans Electrical Wholesalers
Dear Mr Hanford
Thank you for your feedback.
We are pleased to know that you are happy using Denmans and even more so, your kind words relating to our Southport branch team.
One of the things that matter to Denmans is that you and all our customers are being looked after to the best of our branch staff's ability, and having a knowledgeable, friendly team is paramount.
We will pass on your feedback to our Southport team, and we are happy to continue looking after you as our customer.
We fully appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support
Great company
Great company, easy to deal with, helpful and useful guidance when required.
May 1, 2024
Reply from Denmans Electrical Wholesalers
Hello Glenn,
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked
after by our Denmans branch staff.
The knowledge of our Denmans staff is also important to us as this continues to give us the
confidence that they can continually help all our customers.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you for your feedback.
We have no control over the way customers orders are picked and packed, as not all our branches and hubs hold the goods you have ordered and therefore we must source the goods from branches which do have them.
We apologise if this experience was inconvenient to you and your business.
We are always looking to keep up with the market on what we sell, it is important that we sell what our customers want.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
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i still havent recived the parcel!
i still havent recived the parcel!! have contacted customer services numerous emails no result??
April 29, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Hickman.
Thank you for your feedback.
Customer services have responded back to your email this morning, as we were closed yesterday due to Bank holiday.
We have stated in the email for the branches involve to investigate the issue and to contact yourself, however if you wish to chase this more quickly then please do contact Walsall branch on 01922 646 353.
Kind regards
Denmans Customer Support.
Helpful staff sorting out an order for…
Helpful staff sorting out an order for me and quick delivery.
April 27, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Scott.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans St Austell branch staff.
We always strive to look after you and all our customers and improve to reach a high standard of customer care and are always looking to improve to fit in with the demands of our customer’s needs.
Denmans knows that we cannot cater prices to suit all our customers, but we always do our level best to come in with a competitive one, we are pleased that this has suited you.
We fully appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support.
Happy customer
I ordered a 2+1+1 steel backing box from Denmans. Excellent price at £1.99 but not available at my local stockist so I paid for delivery. There was a delay getting it to my local stockist but once there it was delivered quickly with a smile. Now a happy customer. Thank you
April 18, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Ryrie.
Thank you for your feedback.
As per your conversation with customer support on Wednesday 24th April you were advised to wait until Friday for your order to be delivered to you.
I can understand that you require the goods urgently but unfortunately we do use a third party courier, which does mean we have no control over the deliveries and the turn around.
Your order has been delivered to Wirral branch and hopefully should be out for delivery today. Please do contact Wirral branch for more information on 0151 334 4372 or customer support on 03300 450 601 quoting your order number.
Kind regards
Denmans Customer Support.
Really decent guys running the Kings…
Really decent guys running the Kings Norton branch. They have always looked after me
April 16, 2024
Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you for your feedback.
We are pleased that you have been looked after by our Denmans Kings Norton branch staff.
Our aim is to provide excellent customer service to each and every person who shops with us.
Thank you for your high compliment and your five-star review and very much look forward to your continued custom.
Kind regards
Denmans Customer Support.
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Great customer service
I always receive great customer service. Nothing seems too hard for the Boaler Street guys to do to help, even in the smallest of ways.
April 15, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Hodge.
Thank you for your feedback.
We are pleased to know you are happy with Denmans and the service you received from our Denmans branch staff.
We always strive to look after you and all our customers and improve to reach a high standard of customer care.
Thank you for your high compliment and your five-star review and very much look forward to your continued custom.
Kind regards
Denmans Customer Support
Reply from Denmans Electrical Wholesalers
Dear Sir/Madam.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans.
One of things that is very important to Denmans, is we keep up with demands of what our customers want.
We are always keen to improve the services where we can, from getting our deliveries out to you on time, to coming in at the right prices.
As much as we cannot cater suit all customers when it comes to our prices, we will always do are best to come in with a competitive one, so pleased that this has suited you.
We fully appreciate your five-star review and look forward to your continued custom.
Kind
Denmans Customer Support.
Reply from Denmans Electrical Wholesalers
Good afternoon Ken & thank you for taking the time to provide your feedback.
We are pleased to hear that you are happy with Denmans & that you found our easy online ordering and we provided prompt service.
We strive to look after you and all of our customers and to continually improve to reach a higher standard of customer care & service.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Not sure why they are asking me to give…
Not sure why they are asking me to give them a review after the amount of times I have complained to them about one thing oranother
April 3, 2024
Reply from Denmans Electrical Wholesalers
Good morning Pete,
We appreciate you toking the time out to provide your feedback.
We are very sorry to hear you have not received satisfactory service from Denmans Electrical & that you have to complain to us on numerous occasions about one thing or another.
We would ask that you please contact our customer support team on 03300 450 601 or email us at: email: customersupport@denmans.co.uk
We can go through the issues you have had & speak to to relevant depts. to find out the reasons for issues you have had & to look to get a resolution & to avoid any future problems. Customer service/care is our number one priority so we would like to resolve your issues as soon as possible.
We look forward to hearing from you & an opportunity to pit things right.
Kind regards,
Denmans Customer Support
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Good if you're planning to return
They're a decent company with good service but their checkout process needs changing for their own sake.
I cannot believe you have to login or sign up in order actually buy something. There is no Guest Checkout available (trust me, I looked hard for it, if there's one it's bloody invisible!) and even the Fast Checkout options requires you to register/login.
Now, this is fine if Denmans is mainly B2B but in that case why are normal muggles like myself freely allowed to have a gander at their online store, checking prices, adding items to the basket and such? All I wanted to do is order a single item since they are nearby and I could collect my order quicker. A guest checkout would be so beneficial and I can guarantee the lack of this has driven potential customers away...
I've originally had an account which was deleted after like 1-2 years of inactivity. I did not feel it necessary to contact them and ask to reopen this just for a single purchase. In the end, I've opened a new account with a fake email address, placed an order, and collected it the next day...
So, in conclusion, Denmans is great, but you need to sign up in order to buy anything. The process doesn't take long and you can unsubscribe anytime. But do you really want the hassle when you can just go to a competitor's website and order the exact same thing?
I hope you can learn and improve from this because if you do, I will absolutely order from you again.
April 2, 2024
Reply from Denmans Electrical Wholesalers
Good morning BP1 & thank you for taking the time to provide your feedback.
We are very sorry to hear you have not had a satisfactory experience with Denmans Electrical when it comes to the website & ordering.
We do try to make it as easy & a smooth a journey as possible for web users.
Obviously we are disappointed that you feel that way.
However, we take the feedback seriously & take on board the points raised.
I & will forward your comments to our Digital team for them to look at & digest.
On the point of buying from Denmans, the general public can purchase from us, & if they do not want to enter any details on the website, ie: setting up a guest account then can ring any of our branches & order over the phone for delivery or collection & this would be done as a "cash sale" & no account necessary.
We are continually looking at the website & ways to improve it to ensure customers find it easy to navigate, order & then checkout & for the customer journey to be an easy one from start to finish ie. from browsing the site, through ordering, to delivery or collection of an order.
We will learn from your comments & hopefully you will try us again & find the journey much easier in the future.
As stated before, if it is the odd one off item or a few bits, you do have the option to ring the local branch & do over the phone, which works very well for a lot of our customers.
Kind regards,
Denmans Customer Support
Reply from Denmans Electrical Wholesalers
Good morning Charles & really appreciate you taking the time to provide your feedback.
Obviously pleased to know that you are happy with Denmans and that you have been looked after by our Denmans staff, provided with a great product that works well, service & delivery.
We strive to look after you and all of our customers and continually improve to provide high standard of customer care & service.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Very friendly and great help from Ben…
Very friendly and great help from Ben at Denmans
March 29, 2024
Reply from Denmans Electrical Wholesalers
Good morning Neil & thank you for taking the time out to provide your feedback, especially on what no doubt was a busy weekend..
We are pleased to know that you are happy with Denmans and that you have been looked after by our very friendly Denmans staff & especially Ben.
We always strive to look after you and all of our customers and to continually improve to reach a higher standard of customer care & service.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to Ben & the rest of the branch team and it is very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
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