If you made a mistake and ordered too much you made it easy to dump your basket and start again to get the number right. I was on another company websight and they would not let you correct your orde... See more
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Jade is really supportive and professional, though there are delays she seems very on target and gets issues solved! I like dealing with Jade. She also seems like a compassionate person and her custom... See more
Well, this email asking for stars came 9/4, shortly after I placed the order. I thought I would wait until I actually received the item before rating. Yesterday 9/8, I got an email saying that the ord... See more
Company replied
It was easy to find what I was looking for online. It would have been better if I could have talked to someone on the phone. A previous order was done over the phone but we never received the produc... See more
Company details
- Dental Supply Store
- Business to Business Service
- Hospital Equipment and Supplies Store
- Medical Supply Store
- Warehouse
Written by the company
Dental Wholesale Direct was founded in 2011 to provide a more affordable alternative to the "Big Guys." Dental Wholesale Direct uses a streamlined business procedure to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Dental Wholesale Direct uses a streamlined business process to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Enjoy competitive prices, a large assortment of dental supplies, and a professional team ready to answer your needs.
Contact info
4611 S. University Drive St #434, 33328, Davie, United States
- 877-461-5777
- info@dentalwholesaledirect.com
- dentalwholesaledirect.com
4.2
Great
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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charged for the order they never intended to mail.
Placed the order on line.
Company “changed the status of my order’, did not mail it.
Next day they charged my credit card $525.60 for the order they never intended to mail.
September 8, 2023
Unprompted review
Reply from Dental Wholesale Direct
Hi Anna
thank you for your review. We understand the frustration of seeing the charge for a product not sent. Please consider, that Order was canceled the day it was received due to unavailability of the item.
The customers are being charged automatically the moment the order is being processed.
Customer sees the charge only 24-48 hours after he was charged by our system.
Meanwhile we refunded the customer in full.
We do not collect payments for items we do not ship and if charged and was not shipped we refund the moment we cancel the order.
We are sorry that you decided to post this review before contacting our customer service to clarify the situation.
Sincerely
DWD Team
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Misrepresentation of product availability
A listed product for sale ordered and paid for and then two (3) days later told the product "not available" due to manufacturer discontinuing order. Seems any credible organization would be aware of products offered by company like Listerine. Dental Wholesale Direct seems to advertise products to draw in customers to create a classic "bait and switch" operation.
September 14, 2023
Meh.
Prices are okay, but search is a pain. Search does not eliminate items that aren't even close to the product you are searching for, so it makes it very hard to order.
September 14, 2023
Reply from Dental Wholesale Direct
Hi Justin, thank you for your honest review.
While we understand the frustration of the search, there is not much we can do here, since this is how search on our site works. The more words you enter in the search bar, the more options you will get to choose from. We recommend entering 1 distinct keyword, like a Manufacturer Product Number, or reorder number, and see if anything comes up.
We also wrote a short blog post about optimizing search on our site: https://dentalwholesaledirect.com/blog/how-to-narrow-your-search-results-on-dental-wholesale-direct/
Thank you again for trying our service. Hope to see you back.
With best regards
Dental Wholesale Direct team
Hard to find cart and hard to pay
July 26, 2023
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Easy to order and fair prices
May 25, 2023
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Best customer service
Best customer service. 2nd time I bought Clinpro 5000 from them. Whole process went smooth.
Thanks
February 2, 2023
I don’t have my orders and any order…
I don’t have my orders and any order confirmation yet
January 6, 2023
Reply from Dental Wholesale Direct
Hi Peter, we are sorry you had to wait for the order to be shipped. Please note it was shipped last week. We would be happy to answer your questions regarding order shipments, product information or any other issues over the phone: 877-461-5777. With best regards, Dental Wholesale Team.
multiple times of frauds!
multiple times of frauds!
did not receive full order and lot of backordered items on invoice but they never ship it.
They argue and are condescending, need an alert to BBB for their business ideas
December 12, 2022
Unprompted review
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no order update
I placed an order on line and it was confirmed and said that I would hear about the shipment when the order was entered. All I have so far is a charge to my credit card!
December 1, 2022
Reply from Dental Wholesale Direct
Hi J.! Thank you for taking the time to write a review! Please note that sometimes items which are not stored in the warehouse are ordered from the manufacturer. This takes longer shipping time. Please be assured that we will send your order as soon as we receive the item.
We are doing our best in providing the best service that we can. Our toll-free number is answered Mon-Fri during working business hours and our customer service agents are friendly and helpful. If you have concerns about the order delivery, please do call to ask. We will look up your order and advise on the shipping timing if it is delayed.
Thank you again for ordering from us. Hope you receive the order soon.
Sincerely,
Dental Wholesale Direct Team
Great Prices
December 1, 2022
Unprompted review
Switch and bait
Switch and bait. Advertised promo for the $25 gift card for every $250 spent never received.
November 11, 2022
Reply from Dental Wholesale Direct
Hi Yatin
thank you for your feedback. Please note, that orders with coupon discounts do not participate in the gift cards and other promotions. Please note we have been in business for over 10 years and served thousands of customers and always fulfill our promises. We hope you can try using our service again in the future.
With best regards,
DWD team
Poor customer service
I had the wrong clamp sent to me. It was a $9 clamp- which I had organised a courier to send to zambia. Not to rectify it they want me to send the clamp back to them and then they will send the right one. It would cost me $40 at least. The customer service consultant would not budge on just sending the right clamp to the domestic address.
November 7, 2022
Reply from Dental Wholesale Direct
Hi Falen, thank you for your feedback. After some investigation we understand that you were shipped a wrong item. We offered a replacement and a return label. Unfortunately, it seems the wrong goods were not returned (shipped to completely wrong country for some reason).
We do not offer free international exchange. (even not to international orders).
We are sorry for this inconvenience.
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Box of supplies inside the shipping box…
Box of supplies inside the shipping box was broken and contents were damged.
October 13, 2022
Reply from Dental Wholesale Direct
Thank you for the feedback! We are sorry you are dissatisfied. We would be happy to help and track the issue, please call our customer service toll-free: 877-461-5777
Great price and quick shipping.
September 16, 2022
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