Dental Wholesale Direct Reviews 

112
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

If you made a mistake and ordered too much you made it easy to dump your basket and start again to get the number right. I was on another company websight and they would not let you correct your orde... See more

Rated 5 out of 5 stars

Jade is really supportive and professional, though there are delays she seems very on target and gets issues solved! I like dealing with Jade. She also seems like a compassionate person and her custom... See more

Rated 1 out of 5 stars

Well, this email asking for stars came 9/4, shortly after I placed the order. I thought I would wait until I actually received the item before rating. Yesterday 9/8, I got an email saying that the ord... See more

Company replied

Rated 4 out of 5 stars

It was easy to find what I was looking for online. It would have been better if I could have talked to someone on the phone. A previous order was done over the phone but we never received the produc... See more

Company details

  1. Dental Supply Store
  2. Business to Business Service
  3. Hospital Equipment and Supplies Store
  4. Medical Supply Store
  5. Warehouse

Written by the company

Dental Wholesale Direct was founded in 2011 to provide a more affordable alternative to the "Big Guys." Dental Wholesale Direct uses a streamlined business procedure to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase!  Dental Wholesale Direct uses a streamlined business process to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase!    Enjoy competitive prices, a large assortment of dental supplies, and a professional team ready to answer your needs.


Contact info

4.2

Great

TrustScore 4 out of 5

112 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(112)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You used to have great prices

You used to have great prices, those days are long gone

August 19, 2022
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Reply from Dental Wholesale Direct

Hello Michael. We are sorry to disappoint You. We strive to keep our prices competitive. We still offer great deals under Clearance, Overstock and Sale categories. Do visit often, maybe you will find something that fits your budget!
With best regards,
Dental Wholesaler Direct Team

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Rated 1 out of 5 stars

Lack of timely information

Lack of timely information
Hello, I am not very satisfied because they lack to provide information about the items shipped, since the purchase order is for two (02) 3M resins and only one (01) resin arrived. If I had reported in a timely manner that they had only one item, I would have sought to resolve the missing one on the other hand since I urgently require that material.

April 29, 2022
Rated 2 out of 5 stars

So Many items are in back order and…

So Many items are in back order and doesn't get shipped until a month or later after and I Always have to inquire about things

March 10, 2022
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Reply from Dental Wholesale Direct

Thank You for the feedback! Please note, that unfortunately this is the reality these days. Many manufacturers have their product on back order for extremely long time which lead to customer waiting time.
We apologize for the inconvenience and we are doing our best to ship orders as soon as possible.

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Rated 5 out of 5 stars

Order was sent out prompt

Order was sent out prompt. I thought there was supposed to be a $25.00 gift card with a $250.00 purchase My order was $269.00????? I did not see it in the order. I do not think anything was on sale. thanks.

February 1, 2022
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Rated 1 out of 5 stars

Never received item!

January 13, 2022
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Reply from Dental Wholesale Direct

Hi Kathleen, your package was shipped on Jan 7th, and we provided you with the tracking number. The package should've arrived by now. If it hasn't please call us so we can investigate and find it. Thank you.

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Rated 1 out of 5 stars

I ordered my product you never shipped…

I ordered my product you never shipped it you never communicated with me that it was not shipping and when I called your office they said oh it’s on back order and as of this note that I have been refunded so one star is to many at this point.

December 23, 2021
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Reply from Dental Wholesale Direct

Thank You for the feedback, Robert! We are sorry to leave You feeling disappointed. Please note, according to our records, the 2 of the prophy paste that You ordered are on manufacturer back order with no ETA at this time. Indeed, all orders $250 and above are eligible for gift cards unless they include promoted items such as short dated items. However, the gift cards need to be added to the cart manually, because we offer Costco and Visa gift cards, and we don't know which one You would prefer.
We will be happy to add the gift card to next shipment when items will become available.
We will gladly make other adjustments. Please call our toll-free number on January 3rd and speak to an agent. We wish You a Happy and Safe Holiday Season!

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