Depotprive 

It's a scam, the delivery is never happening, you receive email saying it will come later and I found out I'm not the only one.

My experience with Depot Prive has been deeply disappointing and frustrating. I placed an order (Order No. LLGIORNHN) for a desk on January 3rd, 2023, with the expectation that it would be delivered within two weeks. However, it has now been over six months, and I am still desk-less.

The company's customer service has been far from satisfactory. During numerous attempts to follow up on the status of my order, I was met with vague responses and excuses. They admitted that the desk was damaged during transit and promised a full reimbursement of 268,33 €. Yet, I have received nothing but empty promises, and the reimbursement remains elusive.

I reached out to their customer service team on at least nine occasions, only to be transferred from one representative to another, with no one taking ownership of the issue. This lack of transparency and poor communication is unacceptable and leaves me feeling completely ignored as a customer.

I wish I could say that this was an isolated incident, but reading the reviews on TrustPilot, I learned that many, many others have experienced the same. In addition, Depot Prive is commenting on many reviews saying that they cannot verify the order. I'm curious is Depot Prive will comment the same thing here. Pretty amazing how tens of people all have the same experience and depot prive suddenly can't verify their orders.

Therefore, based on my experience, I cannot recommend Depot Prive to anyone. Their unreliable service and disregard for customer satisfaction are evident, and I feel compelled to share my disappointing experience with others.

In conclusion, if you value timely deliveries, responsive customer service, and a company that stands by its promises, I strongly advise you to look elsewhere for your purchases. Depot Prive has left me frustrated, desk-less, and deeply dissatisfied.

Never buy depotprive.
They did not deliver my product, they said they would refund me, I have several emails proving this but they never paid me back.
Now they no longer answer my emails, they don't answer the phone, I've already lost several hours waiting without being answered and the call drops.
I saw here reviews of people saying they respond quickly, LIE, fake review!
They don't respond to me, or my wife... Now I think I'm being robbed, they didn't pay me, a February purchase, they don't answer emails anymore and they don't answer the phone...
BEWARE, DON'T BUY FROM THIS COMPANY!

Table basse conforme excellent rapport qualité prix

2nd Review because I am starting to believe this company is a scam artist.

I placed a order for a table on the 24th of April. The website had a small bug and we ended up paying TWICE for the table. (400 Eur). After over 30+ email exchanges and more then 3+hours on the customer support phone line, WE STILL HAVE NOT BEEN ABLE RECIEVE OUR REIMBURSEMENT or the table...

They have assigned a customer support agent to our case to make me believe the matter is being treated promptly, but YVES starter replying it is not me who makes the transfer i am not responsible for my financial departments delay...

He had also mentioned that we would recieve our table 22nd of June, which then was further delayed to end of JULY

At this stage i am not sure if i will ever see the table or the 2nd payment ever again.. I would stay away from this website, and just go for Amazon or IKEA where at least you can get a customer support who will not lie straight to your face saying the money will be sent back "this week" or the table is arriving..

FOR THE MONEY YOU ARE SAVING ITS NOT WORTH THE HEADACHE... (HONEST OPINION)

Last time they asked me to remove my comment because i did not provide enough verification that this was a true story... SEE ALL THE DETAILS BELOW

Commande : LEOQXWTQY
passée le 18/04/2023 22:52:48
Paiement : Bancontact Credit Card

REF : 801CMY2942
PRODUIT : Table à manger - XENIMA - Chêne
TOTAL : 405,08 € (x2) REAL TOTAL LOST : 810 €

FRAUDE COMPANY. Do not buy here. They have never gave me my furniture. Made false comments that there was an issue, eventually made false comments that they will fully refund me. We are now almost 6 months further. Save yourself from trouble.

EDIT: PEOPLE, the reaction of DEPOT is A LIE!! DO NOT BUY WITH THEM! We have been emailed and we have called many times, with false promises. We have payed them 100% sure and they have also confirmed this, because multiple times they promised to refund us -and never did. n°SAFJPQFIL

I am waiting for my order to come to me after almost a month, where it says that we will bring the order to you in 15 days, I hope that this company is not fraudulent and I hope that my order will arrive soon!! please

Meubles conforme au photos montage facile, et très jolie rendu

Shoddy outfit. Don’t sell their own products. Drop ship products and advertise false delivery times. Don’t deliver and keep your money. Shop elsewhere.

I'm overall satisfied with their services just that the delivery took a bit too long. At least they were available for replying to my messages related to the delay.

Horrible experience. Never received my complete order and the pieces I got were damaged. Waited 6 months to be paid back after calling them almost everyday!

If I could give this 0 stars I would. Absolute worst customer service experience I’ve ever had to deal with. I ordered a table that arrived over 2 months late. I had to go chasing the customer service team to receive any update on my order. Not even the website was updated at any point in time. It just kept
Saying ‘payment accepted’. To this day it says that about my order.

I ordered this table beginning of February and received it in April. After a month of waiting, I finally reached out the rep. Over email. I requested an update and they Continued to say I’d receive an email with tracking and my product the following week which ended up being a lie. I followed up 2 weeks later and and they continued to respond with the same thing promising a partial refund once the product arrived to apologize for the extreme delay. The dragged out that story for another 3 weeks and another 2 emails.

I explained I needed a concrete date because I traveled for work and needed to make sure someone was hope to receive the table. One random day, I get a written email with a tracking number and after over 2 months I receive the table.

When the product finally came I realized I ordered the table in the smaller size and would’ve liked the larger size. I wrote to the team asking if there is anyway I can exchange it and they said I had to pay for a full return. Mind you I never got that discount they promised! I didn’t request at any time They cover the full return but hoping they would at least help partially being that ordering from them was a nightmare and honestly I wrote to them just to understand the return process. I responded with a full email explaining my situation and everything I had gone through to get this table requesting to speak to someone on the phone and it’s now been over 1.5 weeks and they have yet to respond to me. Completely ignored my email.

Absolute nightmare. If you can avoid ordering from them do it. I don’t know what’s worse: the way they lie on the website about the shipping times or the actual customer service team.

Ordered an item 2 months ago - and item still not arrived and now no response to emails. Their website promises delivery within 14 days yet here we are 2 months later and still waiting. Very frustrating and it would be better for them to be more realistic about delivery lead times. At the moment, I would not recommend this company.

Edited: Order number sent as requested below in their response - nothing heard yet! Have now contacted the finance company and they said they have had lots of complaints from customers with furniture not arriving. I requested a refund via the finance company a week ago but other than the usual email from Pascal saying not a lot, nothing has been received.

A fuir absolument.

Top table basse conforme à la photo livraison respectueuse et prix abordable.

Despite a delay in our delivery, the customer service has been very good. And to compensate for the delay, we have received a gift. Thank you

The order was super delayed, however customer service was attentive and the sofa is great!
Super good quality