dfyne.com Reviews 7,362

I had ordered five jogger sets and I was missing my light blue jogger set. I emailed and wrote them last Friday, Katie🫶🏽✨ contacted me this morning around 5 AM and she is amazing! Exactly why I will continue to order from them if there’s any type of issue, they always fix it. Replace it or just try to make it right. I love love, love, Dfyne🙌🏽🫀🤌🏽

A caring DFYNE worker named Nash helped me get a replacement for my Impact tee because the logo was peeling off and i couldn’t be any more grateful! Thank you Nash!

I unfortunately received a pair of shorts with a noticeable stain on the leg and DM’d Dfyne on Instagram. Katie got back to me in a timely fashion and made it right! I did not have to return the faulty pair and received an e-gift card with no expiration date to use. Very happy with how this was handled!

On the 31st, I placed my first order with dfyne, but unfortunately, when the package arrived, the shorts had a small defect—they were snagged. I contacted customer service and they responded right away; Kayleigh was very kind and efficient—it was a pleasure dealing with her. The solution they offered was to issue me a gift card for the value of the shorts, since they were out of stock and couldn’t be exchanged. I was very satisfied with the solution. Despite everything, thanks to the excellent customer service and the quality of their clothing, I would 100% buy from them again and recommend the brand.

I had such a lovely experience with DFYNE’s customer service, especially with Adele 🩷
She was incredibly kind, understanding, and quick to respond throughout the whole process. Even though there was an issue with my order, she handled everything so professionally and made sure I felt heard and taken care of.
Adele truly went above and beyond to help me, and her friendly attitude made the whole experience so much better. This is exactly the kind of customer service that builds trust and keeps customers coming back!
Thank you so much, Adele – you’re amazing! 🥰

Ross what extremely helpful and very responsive to my emails. Costumer service was 10/10

I had an issue with a pair of Impact leggings, but Emma from DFYNE customer service was great throughout.

She responded quickly, was really understanding, and handled everything efficiently, making the whole process very straightforward and hassle-free.

She’s a real credit to the team and honestly made me feel much more confident about continuing to buy from DFYNE.

Overall, a very smooth experience and great customer service.

I received a t shirt from the impact collection, in which the sewing was broken. I reached out to dfyne and got in chat with Khloe. She was really helpfull and I received a gift card for the Price of the tee, within a few days. Amazing and I Will definately buy more

When my tights ripped I got in touch with costumer service and they replaced my tights and helped more then expected to get new ones. Lovely service!

Love the products, love the personalised letters. Always arrived and dispatched in a timely manner 🤗

I sent an email requesting some help with sizing guides and asking about all their different lines of their clothing and got a reply within a few days! Service was great and the information provided was really helpful towards my purchase!

Jamie-Lee from customer service was an absolute star. I accidentally returned a parcel that was meant for a different retailer, but she went above and beyond by contacting the warehouse manager and asking them to keep an eye out for it.
I’m still waiting for the parcel to be returned, but Jamie-Lee has been incredibly communicative throughout and has kept me updated every step of the way. I really couldn’t have asked for better support.
A mistake on my part, but she handled it brilliantly.

I had a very good experience with Kayleigh, really good service!

Thank you Chloe for helping me out with my order. Very helpful, quick response. I’ll order again and again and again!! Overall super happy with products and costumer service!

I’ve been a loyal DFYNE customer and have placed multiple orders, but after several issues in a row, I’ve decided I won’t be buying from them again. I contacted customer service several times, and while previous issues had been resolved with store credit, this time Daniel/Dan from support refused to help beyond telling me to return everything at my own inconvenience. I explained that these were faulty/misrepresented items and that I should never have received them in this condition, but there was no effort made to offer a reasonable solution.

For such an expensive brand, the quality control and customer service have been very disappointing. After multiple defective and inconsistent items, I no longer trust the brand enough to order again.

The impact collection is literally like shapewear. And it’s great material. Be careful when putting the shorts on as the scrunch may rip a bit easily

I had a missing item in my recent order and Emma was very helpful with making things right! Although the shirt I had ordered was out of stock, she graciously gave me a refund for the trouble.

I have always had good experiences with past orders so I will continue to support this company!

I got a damaged piece and I was in contact with Andy. He immediately sent me a gift card to buy something else. Nice service