Diadora Reviews 

Phenomenal experience, highly recommended, and superior quality

I loved the adore shoes from the moment I put them on. My first pair was far cashier and longer lasting my HOKAS

But lately, my last two pairs are only lasting equally as long as Hoka. And the cushion is also about equal.

Please go back to making them how you did originally

Love the sneakers. I always get compliments on th style

On August 22, 2026, I traveled out of town to a specialty tennis shoe store, where, with the assistance of a sales associate, I purchased my first pair of Diadora shoes—the Mythos Blushield Vigore N2—for $200.

Because I deal with a couple of minor foot issues, I was excited and hopeful that these shoes would be a good investment in both comfort and support.

At the time of purchase, I was informed that I would not be able to return the shoes unless I purchased an additional $40 store membership. I had not been made aware of this policy before visiting the store, and after already committing to a $200 purchase, I decided against the additional fee.

Unfortunately, less than two weeks later, I began noticing creases and indentations in both shoes, along with significant squeaking and noise when walking. These issues raised concerns about the structural integrity of the shoes. In my opinion, a brand-new pair of shoes at this price point should not develop these types of problems so quickly.

On September 16, 2026, I contacted Diadora directly through the contact form on their official website. I explained the situation, including that I had purchased the shoes from a retailer approximately two hours from my home and had not purchased the store's membership. I received no response.

I then contacted Diadora through email, providing all the requested information, including photographs, videos, and complete shoe details. Despite following their instructions, I received three separate emails stating that my information could not be viewed.

Eventually, my husband called Diadora's customer service department in an effort to resolve the issue. Unfortunately, the experience was equally frustrating. The representative repeatedly attempted to speak over him rather than allowing him to fully explain the situation. While on the phone, he was finally able to resend all the requested documentation.

We were led to believe that everything had finally been forwarded to the appropriate department for review.

Since then, I have received only a general automated response dated October 3, 2026, and absolutely no follow-up.

Nearly four weeks later, I am still waiting for someone at Diadora to acknowledge my concerns and provide an actual response.

What disappoints me most is not simply the quality concerns with the shoes, but the lack of communication and accountability from the company.

I understand that not every customer complaint will result in a refund or replacement. However, I do believe every customer deserves the courtesy of a response—even if that response is simply, "We are sorry, but there is nothing we can do."

Regardless of where a company is headquartered, whether in Italy or elsewhere, treating customers with respect and acknowledging their concerns should be a basic standard of customer service.

For me personally, $200 is a significant amount of money to spend on a pair of tennis shoes. I am still attempting to wear them because I cannot simply afford to walk away from that investment.

I genuinely wanted to love these shoes. I went out of my way to purchase them, trusted the recommendation I received, and gave Diadora multiple opportunities to address my concerns.

Unfortunately, based on both the product issues and the disappointing customer service experience, I will not be purchasing Diadora shoes again.

It's a shame, because what could have been an opportunity for Diadora to earn a loyal customer has instead become a reason to lose one.

A company should be judged not only by the products it sells, but also by how it treats its customers when something goes wrong.

The quality and comfort of the this shoe is next to none

As a first time buyer, the shoes are well structured and very comfortable. The delivery was fast and well documented every step of the way.

Excellent service from start to finish. Really good comms and overall experience. I would recommend Diadora.

I’ve been wearing only Diadora shoes for years; I find them comfortable and suitable for any outfit, from elegant to sporty—plus, they have excellent customer service.

Shoes are great, purchase from online store was flawless, appreciated the tracking on the product. I ran into Phil at Marathon Sports in Branford who is a rep from Diadora, and really enjoyed interacting with him. He gave me a hat.

Bought this Run Valley capsule cotton track pants ans sweatshirt. Great design, iconic brand, soft material. It arrived to Sweden in 3 days, no plastic packaging. Only paper, extra point!

The website is very user-friendly and easy to navigate. The ordering process was smooth, and the package delivery was clear and fully traceable. Everything arrived on time. Overall, a very convenient and great shopping experience.

I bought a pair of Cross Rainy in a size 10.5 US men's. This is the size I always use for Diadora shoes, across several different models, and it usually fits well. This time, the 10.5s were much smaller than they usually are, and hardly fit my feet. Not sure why this is the case.

I bought a couple of pairs of Diadora football boots. One for astroturf CALCETTO II LT TF, one for firm ground BRASIL ELITE GR LT LP12. Both were fine to start with. Particularly the Brasil pair but after regular use both pairs failed. I contacted Diadora regards the Calcettos and they sorted things out as they had failed after a year. Problems arose with the second pair. It seems that the phone line support has been closed in the UK and this just leaves email support with Italy. This has been frustrating since my Brasil pair have started coming apart during their second season of use. They were still within the warranty period and I contacted Diadora and they asked for pictures and information then a further picture of the label. This was all supplied but I emailed them to ask for an update after more than a couple of weeks had passed without any response, to find out what had gone on and several days later I'm still waiting to hear back. I was all set to upgrade and buy from their premium range but if they're just going to ignore customers and their warranty obligations then they don't deserve further business.

Ordering online was easy. All the items shipped quickly and accurately. The communication about the shipment was excellent.

The online experience needs to be improved when we try to register the system does not take the password even after resetting it

The b. elite star has cheap leather dye that bleeds the color into the fabric. What's worse is Diadora is IMPOSSIBLE to reach via email or calling in, no support, no answers.

Amazing price and service is great bought two pairs now different colours and absolutely love them brilliant company and great price list

My recent order from Diadora was a pair of Samba-like trainers that arrived with a small but noticeable cut/puncture in the leather. I contacted customer service who asked me to send them a photo, so I did. Then they asked for additional photos which I sent. Then they just ghosted me, not responding to any subsequent emails asking for some sort of resolution, either though a return or a partial refund.

I like the styling of many of their shoes, but that kind of customer service is unacceptable.

The company was usually quick to respond to my email but every time I would ask for an update on the shipping for the product. I would get a response like it was forgotten and they will ship it out in a few days.

I did forget about the order for a bit of time but it’s now going on +3 months of no updates on the shipping for my order.

And now that I’ve asked for a refund they are ghosting my response