Diadora Reviews 

619
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, often highlighting their comfort and durability. Many found the ordering process on the website easy and efficient. The delivery service is frequently described as fast and prompt, with many appreciating the quick shipping and good communication regarding updates. However, some customers also noted issues with delivery, experiencing delays, lack of communication, or even lost packages. A few other people also felt that products arrived damaged or did not meet their expectations regarding quality. Additionally, some reviewers were not happy with the customer service, citing difficulties with returns or slow refund processes.

What people talk about most

Product

People report positive experiences with product quality, often praising the comfort, design, and overall... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the products,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and punctual... See more

Website

Users describe positive interactions with the website, with many finding the ordering process extremely easy... See more

Service

Customers had positive experiences with service, with many reviewers consistently praising the outstanding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shoes were great but there was zero communication about expected shipping date, or when the item had shipped and no tracking information offered.

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.2

Great

TrustScore 4 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(619)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

The shoe nucleus 2 I purchased has a…

The shoe nucleus 2 I purchased has a seam on the inside across the pinky toe. It rubs so much that the shoe is too painful to wear. The toe box is extremely narrow and tight and the heel is too wide so my foot slip out when I walk. I’ve tried to contact customer service and they have stopped replying. I do not recommend ordering directly from them again. Poor customer service.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

I love Diadora's shoes and their service

I love Diadora’s shoes, but this was my first time ordering directly from the company. I'm really into classic sneakers—basketball and tennis styles—so the Heritage collection is right up my alley. I especially love the Winner model! I actually ordered six pairs in one go—it was during a sale, and I don’t mind having my own little stock of Diadora sneakers! :)
The website works smoothly, the ordering process was flawless, and delivery arrived within a few days, just as promised.

April 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Super Easy Navigation

easy navigation, easy to locate items, consistent UI across site and time(totally sucks when the site changes every visit). Checkout experience is quick, easy and accurate with all of the payment options needed.

March 12, 2025
Unprompted review
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Rated 1 out of 5 stars

My shoes have not shown up and I do not…

My shoes have not shown up and I do not have tracking information.

March 3, 2025
Unprompted review
Diadora logo

Reply from Diadora

Dear Jared,
We sincerely apologize for any inconvenience caused.
Our Customer Service team will contact you shortly, in order to provide you with further more detailed information.

Best regards,

Rated 1 out of 5 stars

Utter shambles

Utter shambles, no il edit it, utterly disgusting disgraceful experience. Messing around taking money then putting it back, half orders sent out other in god knows where, no emails explaining anything about my order ie information as to where and if the other half is even being sent out,rude unhelpful customer service on the Liverpool phone line. Just do not use this website, plenty of other places that sells the same stuff

March 3, 2025
Unprompted review
Diadora logo

Reply from Diadora

Dear Alan,
Thank you for reaching out and providing us with valuable feedback.
Upon checking in our system we noticed that your order was split into two packages, and both parcels are shown delivered.
We hope that you are satisfied with your purchase.
Kind regards,

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Rated 5 out of 5 stars

My name is Hussein and I have been…

My name is Hussein and I have been playing futsal for 10 years and I am satisfied with you, Diadora, but the last purchase I made from you was not good and I want you to take it back from me. Thank you.

February 1, 2025
Unprompted review
Diadora logo

Reply from Diadora

Dear Hussein,
We regret you are not satisfied with your recent shopping experience.
We would kindly ask you to provide us with your order number, so we would be able to further assist you.
Kind regards,

Rated 5 out of 5 stars

above beyond!!

above beyond!!! I am from Puerto Rico And the customer service guys helped me a lot because It was showing that the shipping was not allowed! well I am more that satisfied!! 🤗

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Sky blue and sandy Humus colors

This spring, the announcement and actual supply of Tennis shoes and apparel were delayed by 3-4 weeks against the usual spring season before Australian Open in the middle of Jan 2025. However, fashion sense, especially in color is quite attractive. The lineup and quality of products are qualified.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Dear Diodora,

Dear Diodora,
My experience as a buyer from Sydney Australia has been fantastic! This is the third time purchasing Diadora Gara Carbon, I bought the first version and was very happy with the quality of the racing shoes, I just recently purchased the second Gara Carbon version in the light blue and Orange colourway for my next race! I can't wait to race in them.
Thank you Diadora for the fast shipping and amazing service as per usual, I'm very satisfied and happy with your products and service.
Thank you!

Christian

February 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Consistently excellent

I’m always really happy with the shopping experience with Diadora - the website is easy to use and they are very helpful with international shipping or for any queries.

I buy from the Diadora website a few times a year and will continue to do so.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality leather. Super soft.

Very fast delivery. I live in Germany and it arrived within 3 days.
I bought the GAME ROW CUT.
Great quality leather. Super soft. The rubber soles even squeak on asphalt if you provoke it. Great grip and super feel when running. I would buy more if there were nice color variations. The 2030 version with the 2030 print on the shoe is not recommended. The leather is completely different here. Hard and cheap. I can only advise against it.

February 4, 2025
Unprompted review

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