DIGI España Reviews 

I have been using DigiMobil.ES for several weeks without issue or requiring assistance, but this morning a new SIM arrived and despite replicating what I did with the first SIM (APN setup, roaming on etc), I cannot get a connection. After waiting a couple of hours I tried sending them an email - no response. So I went to the 1200 number (English option 3) and all I could get was automated nonsense. So I tried their various social media accounts - nothing but BOTS. That was lunchtime, it is now 18:30 - I have found it utterly impossible to raise help from ANYONE - human or BOT. All of their social media and the CHAT bot (no human present) referred me back to their email address - but no-one is answering the email address. For bad service this beats everyone else hands down.

BEWARE OF THEIR CUSTOMER SERVICE WHEN THERE IS A TRICKY PROBLEM!
I must say I'm pretty happy with the actual service, both mobile and wifi. The problem is the staff. Two ladies I spoke to today, first Tanya (Romanian?), then Tamara (Argentinian?) sounded like broken records, absolutely appalling behaviour, with zero interest in helping me by passing the phone to a manager, since they could do nothing. Thanks to them both, I will probably leave Digi, as I now know the company's true customer service culture, and how their assistants are trained, when push comes to shove.

Still a rubbish internet speed 2 months after being installed. Running at 187 megabytes, won’t even play TV without buffering. Ordered package that states speeds of 1GB, company just take the money each month and don’t bother.

I still don't have installed the modem at home. Still, my comments are going for the Chat Customer Service people which is bad, really bad. You wait, then they close the chat even before you are able to say anything. Or worse you are still having questions and they just close the chat. The worst part is that there is no system of rating the service received (probably because they already know the results they might have). EDUCATE YOUR TEAM!

Numerosos Complaints to Digi about fibra and mobile speed.
Shocking fibra speed. I purchased Fibra 1000 and phone. The speed is the worst I’ve come across on Tenerife. My line is struggling to reach anywhere near 300mgb let alone get 1000. it won’t even play the tv without continuously buffering. The technician said my TV needs to be wired to router, what a load of rubbish. Additionally, I had low speed on mobile though they seem to have increased it now.
I’m certainly going to the Consumer Office with my complaint as there advertising is definitely misrepresentation.
The next 3 months cannot go quick enough for me and as soon as I get to the end Digi will be gone.

I’ve been with Digi for my internet since May, 4 months in my internet just cuts out and we call Digi who claim it’s not their problem and they can’t fix it. So, for a week I was without internet. All of my work and business is online meaning this cost me dearly. Digi got the internet running exactly 7 days after it went down and credited me 7€ off of my 30€/month contract. Unhappy with this I called Digi up to explain the cost this would be to me, I ended up being shouted at down the phone by Digi support member Alina and abused because I was asking to take the issue further. After being shouted out I decided it was best to just do what Alina told me to do (which was email them) so I wrote down my issues in an email and sent it off. Alina told me they would reply within 2-3 working days. It’s been 1 month and I’m yet to have a reply. This is the worst experience I’ve ever had dealing with a company.

He usado varios años el servicio de Digi para telecomunicaciones de fibra y de telefonía móvil sin problemas importantes que no se hayan podido resolver inmediatamente.
En mi caso utilizo el servicio smart (fibra 1 Gb + móvil) y dos líneas más de móvil.

Pros:
- Precio muy competitivo por lo que ofrecen con respecto a la competencia.
- Servicio al cliente telefónico con una persona real. Además, se brindan otros medios de comunicación.
- Posibilidad de acumular gigas no empleados en tu tarifa móvil.
- Transparencia en la facturación.
- Factura y servicios a través de la web.

Cons:
- Servicio DNS redireccionado a Rumania en vez de estar en España. Deberían de evitar dicho redireccionamiento y ofrecer DNS directos en España.

I have used Digi's service for several years for fiber and mobile telecommunications without major problems that could not be solved immediately.
In my case I use the smart service (fiber 1 Gb + mobile) and two more mobile lines.

Pros:
- Very competitive price for what they offer with respect to the competition.
- Telephone customer service with a real person. In addition, other means of communication are provided.
- Possibility of accumulating gigas not used in your mobile tariff.
- Transparency in billing.
- Billing and services through the web.

Cons:
- DNS service redirected to Romania instead of being in Spain. They should avoid such redirection and offer direct DNS in Spain.

I am not a Spanish resident but have an NIE number so have an unlimited call and data contract for my teenage son at school and a PAYG for myself. The customer service in English is excellent and the prices are so much better than others. Roaming is great with a generous allowance. I am really happy with the sevice they gave me setting this up. I can't fault both service and price. I spoke to Laura and she was very friendly and had great knowledge. On the otherhand Movistar are a disaster when like me, you don't speak Spainsh.

In Benidorm, it is a bit better than Vodafone which is virtually zero in Benidorm during summer time, but still, i have HOURS a day almost without mobile internet. Spain, in general, has teh worsl mobile internet compare to all countires I ever visited. I've been to 20+ countries and SPAIN intentet during summer time is horrible. This country is not for business, this country for relax only. It has no conditions to do business

This company is suspicious.
Emails are not signed, post-sale services inexistant, operators turn agressive and respectless.
On top of that it is not uncommon to see the phone line vanish for three days or more. They have the perfect attitude to be labeled as high risk profile. UNRECOMMENDED.

Our request was: №13973410, fecha: 04/07/2022. Very bad service, we were waiting fibra more then 2 weeks and still without result, what is the problem? No one call, no one come. Just absolutely ignore.. its because we are Ukrainian?

The worst customer service I’ve ever experienced (and I’ve lived in several countries). In a nutshell, I requested wifi and to change my mobile number from prepaid to contract as part of the package. They never installed wifi and I had to call them after 15 days to find out they never would. As a result I had to spend an extra €13 on the mobile just so I wouldn’t be left without data or wifi completely (which I shouldn’t have had to spend at all had they provided me with the service they agreed to). Their response: “it is what it is, that’s the process”. They even refused to let me log a complaint. Dreadful company, go with any but them. PS: PVT has great customer service, a better price, and sorted out my wifi within two days.

La peor atención al cliente que he recibido (y viví en varios países!). Para resumir, pedí wifi y que cambiaran mi prepago a contrato como parte del paquete. Nunca instalaron wifi y después de 15 días fui yo la que tuvo que llamar y me dijeron que no me lo iban a instalar. Como resultado tuve que gastar €13 en el móvil solo para no quedarme sin wifi ni datos (dinero que no debería haber gastado de ellos proveer el servicio prometido). Su respuesta: “es lo que es, es nuestro proceso”. Hasta les pedí hacer una queja formal, cosa que rechazaron. Terrible empresa, elijan cualquier otra. PS: PTV tiene excelente atención al cliente, mejores precios y me instalaron wifi en dos días.

Please, if someone says its urgent about the wifi, you people need to behave like it. I am waiting for more than 1 week after doing contract and your technician didnt not neither your agent reply my message and call. Now its easter, really bad experience with you.

Very poor service and communication.
Not able to provide a SIM card after 4 weeks of trying and sending signed contract in two times.
As apparently the SIM card could no be delivered I was told to start the entire process once more
I will try another company, I have enough.
Walter Kraeutlein

I have seldomly had issues, BUT when I have had...the customer service is EXCELLENT, OUTSTANDING!!!! well done to everyone on the Digi team, fast, pleasant, super efficient...all round 5* isn't enough.... Other crap companies could learn a lot from you guys 👌👌💞💞❤️❤️

The worst provider worldwide.
If you want to find yourself WITHOUT phone service when you are travelling, then choose this company.
There should be a law which forbid such companies to exist. This is simply a robbery.
Additionally it can be very dangerous, because you could find yourself in a emergency and the phone simply won't work!

AVOID AT ANY COST! Choose any other company on the market.

I changed from Lebara to Digi when i moved inland. The connection was really poor. It turns out Digi is just as bad and their customer service is very poor.

I will be looking into other options this week as I am done with Digi now. The top up service online is also a nightmare.

I originally came to Digi because of the competitive pricing they had on offer, but it was a decision I have since regretted. The customer service and service delivery of Digi is probably one of the worst you could ever experience. I had an issue where the fibre optic cables had been burned due to a fire next door. The fibre optic cables had to be replaced. I specifically told this to the customer service at Digi and they said they would send out a technician to fix it. A few days later, the technician comes out, but this technician could fix issues related to the router, not the fibre optics. I specifically told the customer service that the issue was with the fibre optics, yet they sent someone who could only deal with the router. A few more days later, the right technician came out to fix the fibre optics, but they were supposed to come in the morning and only arrived at my property later on in the afternoon. I am working from home, so having internet is extremely important for me to be able to do my work. After this issue had FINALLY been resolved, the internet had been fixed and working just fine. Fast forward to the present. I am now moving properties and need internet to be installed as soon as possible in the new place. I applied for a new contract with Digi. They initially said it would take 5-10 working days for this to be completed, but it has now gone past 5 days and I have yet to receive a call from the initial technician to switch the fibre optic cables. I have called Digi multiple times as this needs to be done as soon as possible, I was guaranteed that the installation would be done by the end of the week. It is now Friday, nothing has happened. I eventually got through to a supervisor who was less than helpful, she said that they can't give me the direct number for telefonica which is absolute rubbish. The supervisor's name was Andrea and she made no effort to keep me onboard as a customer and made no effort to reassure me. This is pathetic from a customer service perspective. I have now decided to get a fibre line and movil with a competitor who can install the fibre the next day.

I have had Digi for 4 years and have been very happy with the cost. My international calls have increased because of the generous amount of minutes I get with the Combo. The few times I had questions I was given prompt courteous customer service - no waiting!

Antes tenia Orange fibra+movil. Al cambio, he visto que el movil funciona igual como orange. La fibra funciona mejor que orange como download, un rato mas lenta como upload (eso pero no me interesa, porque en upload la utilizo poco). La atencion al cliente: he esperado un dia para una respuesta a una email, unos 10 minutos para conectarme via chat. Es mejor que orange con la mitad del coste.