Digitale-Vignette-Online.at Reviews 

10,081
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,457 reviews, reviewers had a great experience with this company. Many consumers found the service to be very practical and easy to use for securing vignettes, with processes often described as quick and straightforward. Users appreciated the simplicity of the setup and the immediate activation of the required documentation on their accounts. Conversely, a small portion of people felt that the platform involves unexpected recurring charges after purchasing a short-term ticket, as some were billed monthly without obvious consent. Reviewers noted that the nature of these automatic renewals is often unclear, with some requiring customers to extensively review the terms.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how quick, practical, and easy it is to... See more

Payment

Reviewers mention ambiguous feedback about payment, noting that while the initial checkout is... See more

Website

People report ambiguous experiences with website, noting both convenient purchases and serious concerns. On... See more

Subscription

Users describe negative interactions with subscription terms, reporting recurring monthly payments after... See more

Service

Customers consistently note positive experiences with service, describing the overall process as quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy and second time using it. Previosly they've charged me again the first day of the next month, but after my comlaint, they've responded qiluickly and refunded me.

Rated 4 out of 5 stars

It was ok but final view of registration plate looked a little weird


Company details

  1. e-Commerce Service

Written by the company

Vermittlung von sofort verfügbaren digitalen Vignetten in Österreich


Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(10,081)

5,027 reviews in the last 12 months

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Rated 2 out of 5 stars

I do not recommend use this website!

Be very careful with this website!

I only wanted to buy a one-time 10-day Austrian vignette, but I was unknowingly signed up for a monthly subscription. My card was charged for two additional months without my consent, and if I hadn't noticed, they'd still be charging me fees.

I have contacted customer support to cancel the subscription and request a refund.

I strongly recommend buying your vignette only from the official asfinag.at website to avoid these issues.

April 28, 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Radoslav.

For context: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. We sincerely apologize if this was missed during checkout and that further charges continued.

If you have already contacted customer support, we will get to your cancellation and refund request shortly. You may also end the Flatrate at any time with immediate effect via your order overview. For a refund review, please include the email address, license plate, or order number used at checkout when writing to lena@dmc-gmbh.online.

Kind regards,
Lena – Customer Care Manager

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Rated 1 out of 5 stars

Do not use this website - check reviews - they keep charging you forever...

Do not use this website! They sing you up for a subscription without your consent!
Very disappointing experience. I needed to buy an Austrian vignette quickly while traveling, so I purchased a one-time 10-day vignette. Later I discovered that I have been enrolled in a monthly subscription, and my card was charged again in the following 3 months without me realizing it.

In the check-out they put you in subscription without you realizing it. Especially when you're trying to complete the purchase quickly from your car before continuing your journey. I would never have knowingly signed up for a recurring subscription.
Use the official asfinag.at website. That is legitimate and trustworthy!

I've contacted customer support requesting a cancellation and a refund, and I'm currently waiting for their response. I hope they resolve this fairly, but I encourage others to carefully check every step of the checkout process before purchasing.

April 17, 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for sharing your experience.

To clarify: The vignette Flatrate runs monthly and allows multiple activations without an extra fee each time. This is mentioned multiple times during the ordering process. We apologize if this was missed during checkout, especially when purchasing on the go.

If you have already contacted customer support, we will respond to your cancellation and refund request shortly. You can also end the Flatrate immediately via your order overview.

Kind regards,
Lena – Customer Care Manager

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Rated 1 out of 5 stars

⚠️ Beware of the Recurring Subscription

I strongly advise everyone to be extremely careful before purchasing from this website.

I bought what I believed was a one-time motorway vignette, only to discover later that I was being charged the same amount every month. At no point did I intentionally sign up for a recurring subscription, and the automatic monthly payments came as a complete surprise.

After searching online, I found that many other customers report the exact same experience. Whether this is technically hidden in the terms or not, the subscription is simply not presented in a clear and transparent way. A service dealing with motorway vignettes should make recurring charges impossible to miss.

I have now cancelled the subscription, but I still consider this a very misleading business practice. If you're only looking to buy a single vignette, double-check everything before entering your payment details. Otherwise, you may end up paying every month without realizing it.

I would not use this service again and cannot recommend it.

May 16, 2026
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Bojan.

For context: Our vignette Flatrate runs monthly and allows multiple activations within that period without an extra charge each time. This is mentioned multiple times during the ordering process. We sincerely apologize if this was missed during your purchase. Invoice documents are available at any time in your flatrate overview page.

You can cancel the Flatrate with immediate effect via your order overview. We will review your payments and arrange refunds where appropriate. Please contact us at lena@dmc-gmbh.online.

Kind regards,
Lena – Customer Care Manager

Rated 1 out of 5 stars

They are charging several times after…

They are charging several times after you buy once. i guess it is a subscription, but its very shady pattern and not a pleasant experience. Support is working very slowly. I suggest buying from off gov sites.

June 29, 2026
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message.

In short: The vignette Flatrate is charged monthly and includes multiple activations without an extra fee each time. We are sorry that further charges continued and that our support response felt slow to you.

You can end the Flatrate at any time in your order overview. If you have contacted us already, we will review your payments and arrange refunds where appropriate.

Kind regards,
Lena – Customer Care Manager

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Rated 1 out of 5 stars

The website gives the impression that…

The website gives the impression that you are buying a normal one-time Austrian digital vignette. After making the purchase, we started being charged €12.80 every month. This was not clear to us at the time of purchase, and we did not understand that we were entering into any kind of monthly subscription or recurring payment.

We contacted their customer support several times and asked them to cancel the recurring charges and refund the payments taken after the original purchase. Instead of helping, they keep sending the same generic reply, saying that the order was placed with a different email address. We have already contacted them from the possible email addresses connected to the payment/order, but they still do not provide any real solution.

They also do not offer a clear way to identify the payment by transaction ID, payment date, receipt, or payment provider reference. This makes it extremely difficult for a customer to cancel or resolve the issue, while the monthly charges continue.

In my opinion, this is very misleading. Customers may believe they are buying a one-time vignette, but later find out that recurring monthly payments are being taken.

Be very careful before using this website. Always check if there is any subscription or recurring payment hidden in the process. I have reported the issue to my bank/payment provider and will also report it to consumer protection if necessary.

July 1, 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Slavco.

To clarify: The vignette Flatrate is charged monthly and allows multiple activations without an extra fee each time. We are sorry that this was not clear at the time of purchase and that you did not find the invoice documents you expected. They can all be found in your flatrate overview page.

It appears, that or customer support was unable to assign your order with the information you have provided. We would advise you to use the Manage Flatrate quicklink in the footer of our website. Using it you should be able to navigate to your flatrate via the link sent to the email address you used at checkout. With that information it will also make it easier for our customer support to assist you.

Kind regards,
Lena – Customer Care Manager

Rated 1 out of 5 stars

I purschased 10 days vignette

I purschased 10 days vignette. but i noticed that after 2 months I have a subscription. and I dont have any invoice. to calcel Im still waiting for their feedback. this is scamming , nothing else.

May 20, 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Güray.

To summarize briefly: The vignette Flatrate is charged monthly and includes multiple activations without an extra fee each time. We are sorry that further charges continued and that you did not find the invoice documents you expected. They can all be found in your flatrate overview page

You can end the Flatrate at any time in your order overview. If you've already reached out to us, we will get to your inquiry shortly. We will review your payments and arrange refunds where appropriate.

Kind regards,
Lena – Customer Care Manager

Rated 1 out of 5 stars

hidden recurring purche

Please note: This is not the official website for the Austrian digital vignette. It contains a hidden recurring purchase, which makes no sense at all for one-day or ten-day vignettes.

May 27, 2026
Unprompted review
Digitale-Vignette-Online.at logo

Reply from Digitale-Vignette-Online.at

Thank you for your message, Milan.

We operate digitale-vignette-online.at as an independent provider for Austrian digital vignettes, not the official ASFINAG shop. This is stated on our website. Regarding charges: our vignette Flatrate is billed monthly and allows multiple activations without paying each time separately. We apologize if this felt hidden for a ten-day purchase.

You may cancel the Flatrate at any time via your order overview, or contact lena@dmc-gmbh.online for help with cancellation and any refund review.

Kind regards,
Lena – Customer Care Manager

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