Dinelli Reviews 96

The sunglasses themselves were okay. Looked roughly the same as on the website. They were quite small, though, so I decided to return them as they were uncomfortable. Trying to get a message back from them is almost impossible. I've had to nag them for weeks on end for a refund. I suspect that had I not chased them, I'd have been ignored entirely. Unless you can try these on in person and you're sure you want to keep them, I wouldn't bother. If you're buying online, avoid at all costs. Bought on the 29th of May. Return requested on the first of June. Refund not received until the 30th of June!

Absolutely love the 2 pairs of glasses i got. Highly recommended

Do not use this company! I’ve sent them 7 emails and 3 messages on their website to return a pair of glasses. Still no reply surely this is against the law or some standards. Honestly never again. Avoid!

This isn't the first time I've experienced terrible customer service. They don't reply using the messaging service on their website or Instagram. I'm trying to return a pair of sunglasses and have no idea how to do it. I'd love to know how the people who have left 5* for customer service, have managed to experience this?

Have an illegal returns policy under UK law and are not allowing me to return goods purchased. Customer service is poor. Do not purchase from this site.

Took weeks to arrive, glasses were wonky/bent and was told this was due to the temperature in transit. No refund/exchange offered and messages/emails ignored unless you message about 10 times. Avoid avoid avoid

I bought a sunglasses moreone week ago, i didn't receive it, i sent a email and anybody replied back. Bad experence.

DONT USE!
Ordered last week on ‘48hr express delivery’
Sunglasses haven’t been sent and are still ‘waiting fulfilment’
4 emails of mine ignored and the online chat is silent with no reply.

Made a mistake by ordering the wrong Sunglasses, was worried that I would have to cancel and reorder everything, but the customer service was super quick to ammend the order and shift it to the day. They were extremely friendly and understanding. I definitely appreciated it, and will be shopping again. Thanks.

Regular updates on my order were great, I knew exactly what stage the order was at and when it was expected to be delivered. The dark wahlberg sunglasses I ordered arrived within a couple of days. The packaging was also top notch. I also had a query about return policies and I received a prompt and helpful response from customer service.

Their products are absolutely stunning- this is my third time purchasing a pair of sunglasses 👓 and I simply cannot get enough. Reasonable shipping, great prices, gorgeous and quality products. What more could you ask for?

The team made my return so easy. The sunglasses were lovely quality, but not the right style for me. I'll definitely be back to find my perfect pair.

Online order processing was fantastic and speed of delivery was excellent. The checkout process was easy, and the tint eastwood sunglasses I ordered arrived earlier than expected, in perfect condition. I would absolutely use Dinelli again.

Thanks to Dinelli, I now have the dark wahlberg shades which I have been looking to purchase for quite a while. The package arrived on time and in pristine condition. Well done, Will definitely use your webaite again.

I was skeptical about ordering from a company I didn't know but I am pleased to say that the process was straightforward. My order arrived on time and was packaged securely. I am very pleased with the service provided.

I was looking for something stylish but didn't want to spend a fortune, and the tint eastwood glasses I got from Dinelli fit the bill perfectly. They seem well-made and look great. Happy with my purchase.

I had a small issue with my order, I accidentally put in the wrong shipping address. I emailed customer service on Sunday, fully expecting to wait untill Monday for a reply. But they got back to me within an hour. They fixed the address right away and my order arrived on time. Definitely recommend

Once again Dinelli delivered as promised. After placing the order, I received the Dark Wahlberg shades way faster than I had expected. The whole buying experience was smooth including the shipping because the shades were well packed and there was a follow up email to check on satisfaction. Definitely recommend

I have placed three orders so far. All orders have been correct, well-packaged, and arrived on time. Very happy with my experience with this company so far.

Ordered online and the package was delivered within two working days. Emails and texts kept me up to date. Would buy again from this company. 5 stars