Direct Bed Reviews 113

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I asked about a matress and they said yupp we got it .and then they said they dont have it but they can provide one they make for less .I thought thats great but how's the quality they assured it was... See more

Rated 5 out of 5 stars

Had a great experience with Shane @ Direct Bed in St. Catharines. Took my time to decide on 3 beds at fair pricing. Beds came in exactly on time. Nice thing is there are not a 100 different mattresses... See more

Rated 1 out of 5 stars

horrible company, they took down my friends commercial he made for the website. He worked very hard and now its gone pls put it back up direct bed. His name is Nathan Sloetjes and he deserves better... See more

Company replied

Rated 1 out of 5 stars

We found this company to be extremely unprofessional....From a poor delivery system where the guy was trying to rent a u-haul truck to make his deliveries to a company that is only interested in selli... See more

Company replied

Company details

Written by the company

From the Owner of Direct Bed: We are dissapointed in Trust Pilot's inability to accurately list our reviews. Direct Bed has thousands of satisfied customers, hundreds of positive reviews and some negative reviews. We are of the opinion, that because we don't pay the trustpilot "extortion" fee, that our positive reviews are blocked and negative reviews only are shown. We would kindly ask you consider looking at our google business reviews as we think they are a more accurate reflection of our business. Thank you


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1.7

Bad

TrustScore 1.5 out of 5

113 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Amazing service with excellent prices

Amazing service with excellent prices! I ordered my mattress on Tuesday night and it was delivered Wednesday afternoon!! I will definitely recommend DirectBed to family and friends!!

June 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Michelle,

Thank you for taking the time to review us!

Rated 5 out of 5 stars

I will give you 10 stars if i can do…

I will give you 10 stars if i can do that!!! Had an awesome experience from ordering till the mattress was delievred. Fast free delivery too!! Received my order after few hows of submitting my order. The delivery guy is friendly and really helpful as well. I cant wait to make my next order...

June 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Akin,

Thank you for taking the time to review us, I will pass on the compliment to the delivery driver as well.

Sincerely,

Direct Bed

Rated 5 out of 5 stars

Absolutely quick service

Absolutely quick service . I have tried every other possible website and there was no one in the market with such speedy delivery and that too on a weekend . I was doubtful of my order but got it delivered within 24 hours on a weekend .
Tracking service is good . Service member always updated me on the status of my order .
My mattress is of good quality . Definitely recommend it .

June 4, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Salini,

Thank you for your review, we try to deliver evenings and weekends to accomodate so I am glad it worked out for you,

Sincerely,

Direct Bed

Rated 5 out of 5 stars

Was absolutely satisfy

Was absolutely satisfy. Order came in quick and easy and product looks exactly as it shows on the website including measurements as well. They have a great fantastic customer service and honestly we all know customer service and communication is not the best around us. The driver had a planned already before I call him to explain the area where I lived and he found out he was 5 minutes from me so he change his plan and deliver me the same day instead of the next day. Very proactive people.

May 25, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Nicolas,

Thank you for your review. We understand that plans change all the time so we try to accomodate as best as we can... glad everything worked out.

Sincerely,

Direct Bed.

Rated 5 out of 5 stars

I would highly recommend DirectBed

I would highly recommend DirectBed. We were looking for a queen split box spring that was a reasonable price and could be delivered quickly. DirectBed was able to do that. The boxspring was delivered on the time it was promised and a call from the delivery driver was made before he came.
I will definitely use DirectBed.

May 24, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Pat,

We strive to get great beds to you in the time frame that you need them, so I am glad to hear our team was able to make everything work for you.

Sincerely,

Direct Bed.

Rated 5 out of 5 stars

An absolute great service above &…

Chrisp,
An absolute great service above & beyond.my car arrived on time ,great customer service.
I highly recommend to take advantage of this trusted company whenever you think to moving

May 20, 2018
Unprompted review
Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service. And cheaper than Wayfair.

May 18, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you for your review. We definitely strive to keep our prices as low as possible so I am glad you could save some money :)

Sincerely,

Direct Bed Team

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say shipping was amazing !! Legit came the next day ..the driver was very nice and polite !! And my box spring was exactly what I order and was package well ..Thank You !! Keep up the good work

May 16, 2018
Unprompted review
Rated 5 out of 5 stars

Great

Pleasant very polite easy to deal with. My experience with them all at DirectBed was Great so much so that I'm a repeat customer. Great products fantastic quality recommend them over an over again.

May 15, 2018
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this company

I had a great experience with this company.
Got my bed in less than two days. They arranged a delivery time that worked with my crazy schedule and were super friendly when they dropped it off.
Excellent overall and would defiantly refer friends and family to this company.
Thanks agsin

May 15, 2018
Unprompted review
Rated 5 out of 5 stars

beyond impressed

I'm beyond impressed. I ordered on a Saturday and the next day got a phone call saying they had a delivery in my area and I could have my new mattress that night, on a Sunday! I cant say enough great things about these guys. Id recommend them to anyone

May 15, 2018
Unprompted review
Rated 5 out of 5 stars

Fair price.

Fair price.
Lightning fast delivery.
Arrived exactly as scheduled.
Courteous.
Professional.
Highly recommended.

May 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great Mattress- Toronto Suite- Queen quilted top

Online service representative was very helpful and patient with all my questions. I purchased a Queen- Toronto Suite, mattress top was foam and quilting layer- no gel. We also purchased a low profile box spring. Great mattress - love the "Pay at the Door" option!

The online order was quick and easy!
Kept me informed of what they were doing throughout the call.
Made recommendations to alternative bed choices.
Was very knowledgeable about all the products.
Valued my business.

May 6, 2018
Unprompted review
Rated 4 out of 5 stars

Had no problems

Had no problems. Ordered the matress and boxspring that afternoon it arrived. They didn't have the one we wanted in stock so upgraded it to the next one for a sale price. The guy came himself and carried it all in for us. Great buy.

May 5, 2018
Unprompted review
Rated 4 out of 5 stars

The discount was honored

The discount was honored. The delivery time was supposed to be in the morning - but due to 'unforeseen events' per Steve it was delivered before 7 p.m. Otherwise, I would have been glad to give it 5 stars.

May 3, 2018
Unprompted review

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