Direct Bed Reviews 113

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I asked about a matress and they said yupp we got it .and then they said they dont have it but they can provide one they make for less .I thought thats great but how's the quality they assured it was... See more

Rated 5 out of 5 stars

Had a great experience with Shane @ Direct Bed in St. Catharines. Took my time to decide on 3 beds at fair pricing. Beds came in exactly on time. Nice thing is there are not a 100 different mattresses... See more

Rated 1 out of 5 stars

horrible company, they took down my friends commercial he made for the website. He worked very hard and now its gone pls put it back up direct bed. His name is Nathan Sloetjes and he deserves better... See more

Company replied

Rated 1 out of 5 stars

We found this company to be extremely unprofessional....From a poor delivery system where the guy was trying to rent a u-haul truck to make his deliveries to a company that is only interested in selli... See more

Company replied

Company details

Written by the company

From the Owner of Direct Bed: We are dissapointed in Trust Pilot's inability to accurately list our reviews. Direct Bed has thousands of satisfied customers, hundreds of positive reviews and some negative reviews. We are of the opinion, that because we don't pay the trustpilot "extortion" fee, that our positive reviews are blocked and negative reviews only are shown. We would kindly ask you consider looking at our google business reviews as we think they are a more accurate reflection of our business. Thank you


Contact info

1.7

Bad

TrustScore 1.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Great!

Great!
I inquired on a Tuesday for that weekend delivery and they were more than happy to oblige! Delivery was set for Saturday after 2pm and I received a call before 2 for delivery. The nice gentleman showed up 5 minutes later.
My son loves his new mattress.
I will definitely be buying another one from you guys when I need to replace mine.

April 27, 2018
Unprompted review
Rated 5 out of 5 stars

Fast, kind, and good quality for the price

I found direct bed to be very easy to purchase from. I made contact with them and they called back promptly.

I received my bed within 2 days with free shipping. The delivery was flexible and they even made last minute arrangements for me over the phone so we could connect at my house when i was at work. The delivery guy was super nice and even helped me move my old bed upstairs.

I was looking for a good deal on an inexpensive but decent quaity bed. That is what I got , and a week later I am very happy with good sleeps. The bed was on sale for $200, it is a firm option, but i already had a foam topper i liked and so this was a great for me.

April 27, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Stephanie, Thank you for taking the time to review us.

Rated 5 out of 5 stars

Good Job..

Good Job... bed delivered same day got two free pillow alongside. love the delivery guy he was kind and patient. i will sure buy more and recommend people

April 19, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service. Mattress was delivered quickly after ordering online and was exactly what we needed. Excellent quality and very comfortable! We have used them in the past and will only use them in the future! Highly recommended for anyone looking for mattresses and accessories!

April 10, 2018
Unprompted review
Rated 1 out of 5 stars

The 100 night guarantee option also…

The 100 night guarantee option also only allows you to just 'switch' your mattress, it doesn't refund you your money like Casper and Endy. What if the brand just didn't suit me at all? Are there alternatives for that? I sent all my receipts and long emails to your salesmen who did not tell me my discount options on other mattresses and just turned out to be just unresponsive. Big low on directbed.ca.

April 8, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Company!!

Great Service
Easy payment ability
Delivery was on time
Friendly
Cost very affordable
I would use again - and recommend
Thank You
Tom

April 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you for taking the time to review us 👍🏽👍🏽

Rated 5 out of 5 stars

IMPRESSIVE

I needed a bed with less than 24 hours notice. DirectBed was able to help me in the morning and deliver the matress that afternoon! Unbelievable! Everyone was INCREDIBLY helpful! My Mum Slept on the bed that night and found it to be comfortable. She slept the whole night through! 😊

April 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you for taking the time to review us 👍🏽👍🏽

Rated 5 out of 5 stars

Excellent customer service and product.

Ordered a queen size bed (199) at 10am and it was delivered by 2pm. The payment at the door was efficient and as discussed with sales rep when I had placed the order. The bed is firm, and comfortable. Every part of the experience was positive, and I would recommend Direct Bed to anyone.

April 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you for taking the time to review us 👍🏽👍🏽

Rated 5 out of 5 stars

Bought a box spring

Bought a box spring, good quality, decent price and brought to your door in about a day or two, by the owner. Pretty good.

April 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you for taking the time to review us 👍🏽👍🏽

Rated 5 out of 5 stars

Mattress

Fast delivery and no or problem taken care of very quickly

April 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you for taking the time to review us 👍🏽👍🏽

Rated 5 out of 5 stars

Thank you

Great prices, helpful and kind staff, quick delivery. My son loves his new mattress

April 7, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Angie, Thank you for taking the time to review us and thank you for your purchase. 👍🏽👍🏽

Rated 5 out of 5 stars

Wonderful experience

Made in Canada, best prices I could find, delivered within 24 hours, amazing customer service provided by chat agent, through email and in person. Delivery was fast and the staff was friendly and professional. Took a while to make the decision to purchase as I was unsure about ordering online. Now, I feel silly that I waited so long. Could not be happier with my order!

January 6, 2018
Unprompted review
Direct Bed logo

Reply from Direct Bed

Nate, thank you for taking the time to review us and thank you again for your purchase 👍🏽👍🏽

Rated 5 out of 5 stars

Awesome service was had

Awesome service was had.
Very accommodating to our needs.

May 1, 2017
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you for taking the time to review us 👍🏽👍🏽

Rated 5 out of 5 stars

Easy, Affordable, and Fast.

Easiest online purchase I've had in a while. Arrived in 1.5 days after purchase. No hiccups at all throughout. Mattress is very comfy and price could not be beat.

March 29, 2017
Unprompted review
Direct Bed logo

Reply from Direct Bed

Mark, Thank you for taking the time to review us and I hope you are enjoying your mattress ! 👍🏽👍🏽

Rated 5 out of 5 stars

Great affordable Mattress

Ordered the queen size mattress for 199 and I am very happy with it!! It is very comfortable. I would recommend this mattress to others!!

February 3, 2017
Unprompted review
Direct Bed logo

Reply from Direct Bed

Thank you very much for your feedback. We hope you enjoy your new bed!

The Directbed Team

Rated 1 out of 5 stars

Not worth writing

Bad over all from quality to delivery

January 25, 2017
Unprompted review
Direct Bed logo

Reply from Direct Bed

Ron,

We definitely goofed up this order, our sincerest apologies.

Direct Bed

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