I asked about a matress and they said yupp we got it .and then they said they dont have it but they can provide one they make for less .I thought thats great but how's the quality they assured it was... See more
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Had a great experience with Shane @ Direct Bed in St. Catharines. Took my time to decide on 3 beds at fair pricing. Beds came in exactly on time. Nice thing is there are not a 100 different mattresses... See more
horrible company, they took down my friends commercial he made for the website. He worked very hard and now its gone pls put it back up direct bed. His name is Nathan Sloetjes and he deserves better... See more
Company replied
We found this company to be extremely unprofessional....From a poor delivery system where the guy was trying to rent a u-haul truck to make his deliveries to a company that is only interested in selli... See more
Company replied
Company details
Written by the company
From the Owner of Direct Bed: We are dissapointed in Trust Pilot's inability to accurately list our reviews. Direct Bed has thousands of satisfied customers, hundreds of positive reviews and some negative reviews. We are of the opinion, that because we don't pay the trustpilot "extortion" fee, that our positive reviews are blocked and negative reviews only are shown. We would kindly ask you consider looking at our google business reviews as we think they are a more accurate reflection of our business. Thank you
Contact info
43 Teal Ave, L8E3B1, Stoney Creek, Canada
- 905 594 1247
- email@directbed.ca
- directbed.ca
1.7
Bad
113 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Very bad experience
We found this company to be extremely unprofessional....From a poor delivery system where the guy was trying to rent a u-haul truck to make his deliveries to a company that is only interested in selling their in stock items. As soon as you order a higher class mattress that they don't have in stock you will be told to buy one of their cheap pieces of crap or to shop elsewhere. Truly a frustrating and disappointing experience. Think twice before shopping here..........
January 21, 2017
Reply from Direct Bed
Ron,
We definitely goofed up this order, our sincerest apologies.
Direct Bed
Good overall
Prompt and fast delivery. I got my mattress the next day. My only issue is the mattress foundation which didn't have a plastic wrap when it was delvered. Good quality overall for a good price.
November 28, 2016
Unprompted review
Directed.ca
Great customer service, great product... And with a free pillow to boot.
Product was delivered on time and process Fromm booking online to receiving product was seamless. I would recommend anyway.
June 5, 2016
Unprompted review
Simple an efficient at every step in the process
Everyone who I interacted with was very customer service centric
April 27, 2016
Unprompted review
Very Happy
Fast delivery, faster than I was prepared for! Very happy with my new mattress, box spring, frame and mattress cover. All well made, very comfortable and Yeah, all Canadian made! My delivery couple were wonderful. They checked in with times and were just plain enjoyable. When they ran short on pillows, they were back the next day with a pillow. This is the only way to shop! Thanks directbed.ca, you made my life much easier and more comfortable!
April 1, 2016
Unprompted review
Reply from Direct Bed
Thank you very much for your review we appreciate the feedback and I'll pass the comment on to my drivers! If you have any other questions about your new mattress please don't hesitate to contact us.
Thanks again
The DirectBed.ca team
DirectBed.ca is as easy as it gets!
Bang for your buck the best choice out there! Very happy with my mattress:)) delivered with a smile by a friendly couple and the plastic protection on the mattress wasn't full of dust like I assumed it would because of the low price for what they were offering. Looked brand new when it arrived and very clean so it is clear to me that for the price and quality of product I'm glad I took a chance on DirectBed.ca just ask for Gerian he's the owner and will make sure your well taken care of. I know that from experience friends but I was mostly suprized with the quality of the mattress:)) the attentative customer support I received from Gerian and his staff was great as well! See you in 20; years DB lol
March 19, 2016
Unprompted review
Quick order processing, prompt delivery, addressed questions after the sale.
Being an online purchase without the ability to see product before delivery, I'm happy Directbed.ca was accessible after the sale to answer questions and provide options to switch our bed if we needed.
March 18, 2016
Unprompted review
Great Customer Service
I ran into a few hiccups with the order initially due to a pricing error on the website however the company was very prompt in responding and very reasonable with any issues.
I ordered my bed around this time last night and it's behind me in my bedroom already.
The mattress and box spring both feel well made and the delivery was free and on time.
Overall I'd recommend the company to anyone looking for a bed!
March 3, 2016
Unprompted review
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