Direct Door Handles Limited Reviews 

223
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent website, great prices, and a fantastic selection of items. Quick delivery and very well packaged. The customer service from Direct Door Handles is genuinely second to none. They kept us ful... See more

Rated 5 out of 5 stars

Excellent customer service. Good quality products, shipped promptly, and great comms. On one occasion, the courier (one of the more reputable ones) delivered to the wrong address and I did not r... See more

Rated 5 out of 5 stars

I needed to change the handles on my flat to ensure privacy and restrict access to certain areas for the kids. Direct Door Handles offered the best price I could find. I required assistance to ensure... See more

Rated 5 out of 5 stars

These guys are so helpful, nothing is too much trouble, they even called me out of hours on a bank holiday weekend to answer a question I’d left with them. Way better service than these conglomerates... See more

Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service.
I got a phone call after placing the order to say there would be a delay of about 4 weeks and was that OK.
In this instance it was OK to wait and in actual fact I had it 2 weeks later.
Excellent service. Really like being kept informed.

August 1, 2024
Rated 4 out of 5 stars

Great price

No issues really, a four instead of a five simply down to a bit of confusion with delivery. Otherwise, a great price and love the new handles.

July 29, 2024
Rated 5 out of 5 stars

Very helpful

Very helpful, delivered next day..
I'm extremely happy with this, 4th time ordered from there.
Keep it up.

July 30, 2024
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Rated 5 out of 5 stars

Very good customer service

Very good customer service, supplier called to advise of stock shortage on 1 item but offered a solution, i then received a further call 15 minutes later to say their courier had been to collect the deliveries for that day and to apologise that my order would now be the following day. More suppliers should be more customer friendly, will definitely use again, and their prices were very competative

July 26, 2024
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Rated 5 out of 5 stars

This company is first class

This company is first class, excellent communication and service from placing my orders and very fast delivery, kept well informed about my order and very helpful advice too. Will definitely use this company again A+++++++

May 31, 2024
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Rated 5 out of 5 stars

Great company to deal with

Had to check a few things so rang them. Excellent advice to help me with final bits I was unsure of. Prompt delivery too. Would use again and highly recommend.

April 26, 2024
Rated 5 out of 5 stars

Trustworthy, reliable, and highly recommended company.

I needed to change the handles on my flat to ensure privacy and restrict access to certain areas for the kids. Direct Door Handles offered the best price I could find. I required assistance to ensure the chosen model matched perfectly with my doors. Paul Bowley was exceptional; he went above and beyond, providing advice, making calls, exchanging emails, sending pictures, and even measuring the product. He also suggested ways to find a reliable handyman for the job. Moreover, the item arrived promptly after placing the order. I couldn't be happier with their service, which is why I'm writing this review, albeit late. Thank you so much, Paul, once again.

December 5, 2023
Rated 5 out of 5 stars

Big Brand handles

Bought big brand handles - recommended by our Carpenter - from this site. They were cheaper than he could get through trade contacts and arrived very quickly. Everything was in stock and superbly packed and handled. Very impressed

May 1, 2024
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Rated 5 out of 5 stars

Exactly What We Needed

About 8 years ago we got some door handles for downstairs, through our kitchen fitters - at trade price, via Magnet Trade. Wanting to now upgrade the upstairs to match them was able to find the exact same ones at DDH for a very similar price per handle. Bargain!

April 29, 2024

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