Direct Ferries Reviews 

When tried to cancel 2 hours after we made the booking we got 2 emails: the first said no refund is possible, the 2nd said it was under review. In the meantime the expense was taken off our credit card.

You've made so easy to usefrom start to finish.

Great one stop site for best price ferries superb service

Very easy to book. Clear and straightforward

I booked a return ticket from Poole to Guernsey and back to include 2 passengers and my car over 3 months ago and all paid for
I have been receiving emails and text notifications regularly.The last email wished me bon voyage and confirmed boarding time of 13.15,after travelling nearly 350 miles we arrived and join the queue to board,we were then informed that Direct Ferries had cancelled the booking!! I had no knowledge of this and then had to quickly buy fresh tickets(£370) from Brittany Ferries in order to travel that day
I could not get hold of anyone from Direct ferries,for an explanation,Two days later I was informed that my booking was cancelled I received a refund 5 days later(still no explanation or apology)
It was only thanks to Brittany Ferries that our holiday went ahead and they confirmed in writing that Direct Ferries were responsible for the cancellation.
So I would advise people not to trust Direct Ferries,they are completely faceless,with no phone contact numbers or human involvement to quickly sort out major issues, just an impersonable chat bot system.
I still await some form.of recompense above my ticket price a d an explanation/ apology.

Helpful and easy to use. Prices are reaonable

One satisfied disabled passenger. The app is amazing and so easy to work 100% satisfaction from a disabled person so easy to use.

Questions were clear and not ambiguous. One thing that did annoy me was the fact that some boxes were pre-filled by my computer (correctly) and then when I checked back before submitting they had changed. Its difficult to explain this problem but if you ask someone to complete the form you might understand

Once I found the correct website ( there were several false directives!) it was straightforward. My wife and I are elderly and the technical ability is fairly vulnerable so I expect that had something to do with it!

Easy site to understand for those not easy with internet booking.
No problem with this site.

Easy to book and always helpful customer service when needed.

I arrived on time, with one hour still remaining before my scheduled departure, so I could have easily taken the boat I had originally booked. However, I was put on the next boat instead, which delayed me by another two hours.
This has caused me to be late for all my plans and has seriously disrupted my day. I use this route regularly, but I have never experienced anything like this before. I’m very disappointed with the way this was handled.

I’ve been with direct ferries a couple of times and I have liked the experience. However… I have been trying to contact customer support for days. There’s no phone number and the bot won’t transfer to an agent for booking questions and because I don’t have a booking yet I don’t have a number. I know everyone’s using the bots now, but they will at least normally transfer you to an agent in the end.

If anyone from direct ferries reads this.. I am looking to book both a motorbike and car for 2 people in a cabin - it will only let me add one. I would like to know the most cost effective way to do it - I guess just book separately, but will we be able to get the same cabin?

But please direct ferries - allow customers to be transferred to an agent 🙏

Having never booked through this site before, I found the online booking process rather difficult, and had to keep going in and out of the form. However, I am 73 years old, therefore not born into the computer generation - I find I am faced with problems every time I use an online site. I try to avoid them, but unfortunately it is becoming more and more impossible to speak to a human being.

All good experience 👍

Unusually had trouble booking through the app, however the website worked fine and I was able to complete my booking without further problems

I booked a ferry for 26th October 2026 and it came through as 22 September 2026. Have been trying to sort that out for 2 hours.. not sorted yet