My wife became ill on holiday and I wanted to stay another week until I knew she was out of danger and stable in hospital. P & O ferries thankfully changed my booking for me and my son to travel home... See more
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Great experience with the crossing from Dubrovnik to Monet. The journey was smooth, comfortable, and well organized, with friendly and helpful staff. Boarding was straightforward, and the ferry was cl... See more
Easy to book online, to get app with saved trip. Be at bus 10 mi before leaving and all good with ticket check once sitting on bus. Quick, comfortable and good driver. A few stops on the way. Once at... See more
Booked a package for Rottnest Island. When we got there we discovered that our booking for 2 x hop on-hop off bus tickets were missing even though they had been paid for. They also gave no option or... See more
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Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.3
Excellent
86K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
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Was complicated retrieving booking…
Was complicated retrieving booking details as had to download App...
August 8, 2026
Reply from Direct Ferries
Dear Customer,
Thank you for your feedback. We’re sorry to hear that you found retrieving your booking details complicated.
We understand that having to download the app may not have been convenient, and we appreciate you taking the time to share your experience. We’ll take your comments into consideration as we continue to improve our service.
Kind regards,
Direct Ferries,
Mistakenly went through the dfds…
Mistakenly went through the dfds barrier thinking I'd booked with them instead of p&o confused by the df then had to negotiate through traffic to the exit so as to re-enter chaotic
August 9, 2026
Reply from Direct Ferries
Hello,
Thank you for your feedback. We’re sorry to hear about the confusion you experienced at the port and the difficulty you had when trying to re-enter the correct area.
We understand how the similarity between the DFDS and Direct Ferries names could have caused confusion, particularly in a busy port environment. However, the barriers and traffic arrangements at the port are managed by the ferry operators and port authorities rather than Direct Ferries.
We appreciate you bringing this to our attention and hope your next journey is a much smoother experience.
Kind regards,
Direct Ferries
Reply from Direct Ferries
Hi,
Thanks for reaching out about your experience with your booking (Order Reference Number: 199608676). I understand your frustration with the service and website.
I see that your booking was cancelled at your request, and the cancellation was processed according to the ticket conditions since the fare was non-refundable.
Our team will get in touch by email if we need any more information and will keep you updated.
Thank you for your patience while we look into this.
Simple website with exceelent deals
August 8, 2026
Never use this site
We booked thru you because we needed to get to a port to catch our cruise ship which we missed due to a delayed flight. It was a ferry between two unfamiliar ports in two different countries and the ferry is only once per day. We were not told that we had to check in for security and customs an hour before the embarkation time, so we arrived 35 minutes early only to be told that we couldn't board. There were no other options for us at that time so we are now stranded with no refund and having paid $300 in taxi fees to the port and almost as much for a hotel nearby. All you had to do was tell us to be at the port an hour early, but you couldn't be bothered. This is a HORRIBLE website that just takes people's money, and I hate that your site comes up on a Google search at all, let alone as the top result. UPDATE: I have a screenshot of my confirmation of booking that refutes the DF response below, but I don't see how to attach it to this review. The one sent in email did mention the check in time at the bottom, but the screenshot from the site did not.
August 8, 2026
Reply from Direct Ferries
Hello,
Thank you for taking the time to update your review and for providing further clarification. We understand your frustration and sincerely apologise for the inconvenience you experienced.
We appreciate your comment regarding the screenshot from the website. However, we would like to clarify that the check-in information is available during the booking process. If you search for a sailing on our website and select the sailing you wish to book, you will see a number of information tabs displayed underneath the sailing. These tabs can be opened to view the relevant information for that particular crossing, including a dedicated “Check-in” tab which provides the required check-in information.
This information is therefore available to customers before completing their booking, and the required check-in time was also included in your booking confirmation email.
We understand that you may have overlooked the information during the booking process, and we are sorry that this unfortunately resulted in you arriving at the port without sufficient time to complete the required check-in procedures. However, as the information was provided both during the booking process and in your confirmation email, we are unfortunately unable to accept responsibility for the consequences of it being overlooked.
We do genuinely sympathise with the situation you experienced and appreciate how frustrating this must have been. We also appreciate you bringing your concerns regarding the way the information is displayed to our attention, and we will take your feedback into consideration when reviewing how we can make important travel information as clear as possible.
Kind regards,
Direct Ferries.
Very simple to use and the prices were…
Very simple to use and the prices were very reasonable
August 7, 2026
Very easy to book.Havent used the…
Very easy to book.Havent used the company before so if the trip is as good as the booking it should be plain sailing
August 8, 2026
Great booking process
August 8, 2026
User friendly
August 8, 2026
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