My wife became ill on holiday and I wanted to stay another week until I knew she was out of danger and stable in hospital. P & O ferries thankfully changed my booking for me and my son to travel home... See more
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Great experience with the crossing from Dubrovnik to Monet. The journey was smooth, comfortable, and well organized, with friendly and helpful staff. Boarding was straightforward, and the ferry was cl... See more
We arrived at 18:15pm for our P&O ferry crossing this crossing was supposed to be 20:10pm. We was told on the booking confirmation to arrive 1hr before departure but we gave ourselves an extra 45mi... See more
Company replied
Easy to book online, to get app with saved trip. Be at bus 10 mi before leaving and all good with ticket check once sitting on bus. Quick, comfortable and good driver. A few stops on the way. Once at... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.3
Excellent
86K reviews
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Dreadful experience
When booking, when I selected to book, the price kept going up, and I had to accept an amended price. By the time I accepted the price amendment, it had gone up again. So the booking experience was poor. Later, I wanted to ask a specific question before we travelled, but it is impossible to speak to a person. (I tried an online search for contact details without success.) You cannot even live chat with a person, just a bot with limited options for questions.
I had to change the date of the return journey which was easy enough - I received a confirmation email and the new time was my confirmed journey in the app. However, we were unable to check in, as the booking was not showing at the carriers end. They managed to sort it after 20 minutes, but said that bookings made through Direct Ferries could be problematic.
So the clunky booking with no way to lock a price, lack of human support when automated options are not sufficient and a confirmed booking that the carrier struggled to find mean I will never book using Direct Ferries again.
August 9, 2026
Unprompted review
Reply from Direct Ferries
Hi
Thank you for your review, we appreciate you taking the time to leave your feedback
Regarding your booking Please contact us via message with
the email address used for the booking and the booking reference, and we will
be happy to look into it and assist you further.
Kind regards,
DF
the email address used for the booking and the booking reference, and we will
be happy to look into it and assist you further.
Kind regards,
DF
Thank you for choosing Direct Ferries and we hope that you have a great trip!
Kind regards,
Direct Ferries
Quick and Easy
Quick. Easy. All the relevant options were available and easy to find.
I had three ferries to book and all were easy to book.
Confirmation was almost instant and I was surprised I could book almost a year in advance.
August 9, 2026
P&O terrible service
P&O terrible service. It took 2H to completed check in on P&O gates. So We missed our ferry and were checked in by P&O for the ferry 3,5H later. !
Calais terminal visiting was also awful experience
I will never buy the Channel ferry service , for P&O in particular
August 7, 2026
Reply from Direct Ferries
Hi,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with the ferry operator at the port and whilst on board the ferry. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
Website is efficient and user friendly…
Website is efficient and user friendly during the booking process. The return price of the ticket is very fair.
August 9, 2026
We arrived at 18:15pm for our P&O ferry…
We arrived at 18:15pm for our P&O ferry crossing this crossing was supposed to be 20:10pm. We was told on the booking confirmation to arrive 1hr before departure but we gave ourselves an extra 45mins on top.
The queue just didn’t move people on motor bikes pushing in no one monitoring to stop it and we wasn’t checked in until 19:45pm. We was then told we couldn’t get on our 20:10pm crossing and had to wait until 22:25pm for the following ferry this is a complete joke when we arrived 1hr and 45mins before.
August 9, 2026
Reply from Direct Ferries
Hi
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with the ferry operator at the port whilst waiting to board. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
It’s the cheapest fair that I’ve found…
It’s the cheapest fair that I’ve found out during booking a ferry ticket.
August 9, 2026
Its not easy for us oap on internet
It was ok but being oap its not easy on the Internet but we made it price was very good
August 9, 2026
Was complicated retrieving booking…
Was complicated retrieving booking details as had to download App...
August 8, 2026
Reply from Direct Ferries
Dear Customer,
Thank you for your feedback. We’re sorry to hear that you found retrieving your booking details complicated.
We understand that having to download the app may not have been convenient, and we appreciate you taking the time to share your experience. We’ll take your comments into consideration as we continue to improve our service.
Kind regards,
Direct Ferries,
Mistakenly went through the dfds…
Mistakenly went through the dfds barrier thinking I'd booked with them instead of p&o confused by the df then had to negotiate through traffic to the exit so as to re-enter chaotic
August 9, 2026
Reply from Direct Ferries
Hello,
Thank you for your feedback. We’re sorry to hear about the confusion you experienced at the port and the difficulty you had when trying to re-enter the correct area.
We understand how the similarity between the DFDS and Direct Ferries names could have caused confusion, particularly in a busy port environment. However, the barriers and traffic arrangements at the port are managed by the ferry operators and port authorities rather than Direct Ferries.
We appreciate you bringing this to our attention and hope your next journey is a much smoother experience.
Kind regards,
Direct Ferries
Reply from Direct Ferries
Hi,
Thanks for reaching out about your experience with your booking (Order Reference Number: 199608676). I understand your frustration with the service and website.
I see that your booking was cancelled at your request, and the cancellation was processed according to the ticket conditions since the fare was non-refundable.
Our team will get in touch by email if we need any more information and will keep you updated.
Thank you for your patience while we look into this.
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