Directplants Reviews 

796
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the plants, highlighting that they consistently arrive exceptionally healthy, carefully packaged, and ready to thrive in their new gardens. Consumers also truly appreciate the prompt delivery service, alongside responsive communication and exceptionally smooth ordering processes that make online transactions effortless from start to finish. However, some reviewers were not happy with delivery issues, mentioning frustrating shipping delays, unhelpful couriers, or entirely missing packages that caused considerable stress. A few other people also felt that plant quality fell short on rare occasions, reporting receiving severely damaged, incorrect, or diseased items without receiving proper resolution.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting healthy plants and secure... See more

Quality

People report positive experiences with quality, frequently noting that plants arrive in excellent, healthy... See more

Delivery service

Consumers find delivery service to be extremely satisfying, frequently highlighting prompt shipping times,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and secure... See more

Service

Reviewers highlight great satisfaction with the service, frequently praising fast delivery, easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more

Rated 5 out of 5 stars

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

796 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(796)

241 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow!

Wow!! What a brilliant company and the best plants I've ever bought online. The loniceras were over 4ft tall ,full of leaf and just what we needed.
Will certainly purchase from Direct Plants again,definitely 5 star service!!

March 4, 2026
Rated 5 out of 5 stars

Dwarf pear tree

Ordered the dwarf pear tree in a pot. Good value for money. Packaged well and delivered on time. Just wish there had been a card/leaflet in the box with brief plant care instructions.

March 3, 2026
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Rated 5 out of 5 stars

Good delivery and notifications.

This was a large jasmine clotted cream. Delivery was speedy, good notifications and box sturdy. The plant is nice and tall, but fairly dormant at the moment, so difficult to say any more. Hoping it will cover my fence by this time next year!

March 1, 2026
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Rated 5 out of 5 stars

My order arrived promptly and was well…

My order arrived promptly and was well packaged. I was pleasantly surprised by the quality and size of the plants. All have been planted out now so fingers crossed they give me the beautiful blooms I’m hoping for.

February 26, 2026
Rated 5 out of 5 stars

Great little apple tree

The egremont russet tree I ordered was posted to me very quickly. I was kept informed of the progress of the delivery every step of the way. The tree arrived in protective packaging in very good condition. Very pleased with purchase.

February 26, 2026
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Rated 5 out of 5 stars

Great

No problems with any thing. Straightforward. Plants in good condition

February 24, 2026
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