Directplants Reviews 

796
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the plants, highlighting that they consistently arrive exceptionally healthy, carefully packaged, and ready to thrive in their new gardens. Consumers also truly appreciate the prompt delivery service, alongside responsive communication and exceptionally smooth ordering processes that make online transactions effortless from start to finish. However, some reviewers were not happy with delivery issues, mentioning frustrating shipping delays, unhelpful couriers, or entirely missing packages that caused considerable stress. A few other people also felt that plant quality fell short on rare occasions, reporting receiving severely damaged, incorrect, or diseased items without receiving proper resolution.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting healthy plants and secure... See more

Quality

People report positive experiences with quality, frequently noting that plants arrive in excellent, healthy... See more

Delivery service

Consumers find delivery service to be extremely satisfying, frequently highlighting prompt shipping times,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery and secure... See more

Service

Reviewers highlight great satisfaction with the service, frequently praising fast delivery, easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was prompt and we were kept informed of delivery time and date. A minor complaint was that out of 36 mature plants 34 were well rooted but two had obviously been only placed in 3litre pots... See more

Rated 5 out of 5 stars

Good formative pruning of maiden tree on dwarf rootstock. Carefully packed, quickly shipped using good courier. Time will tell if this is as pretty as it looks, but so far, so good. I was unavoidab... See more

Rated 5 out of 5 stars

A great buying experience from start to finish. Communication was good throughout and we knew exactly when our trees were arriving. This is the 2nd order from Direct plants and certainly won’t be our... See more

Rated 5 out of 5 stars

Very well packaged and delivered perfectly! Thanks guys and here’s hoping for a lovely crop of cherries next year or so👍🏻 lovely set of plants and thanks for the extra plant to … will definitely be... See more


Company details

  1. Garden

Information provided by various external sources

We are a mail order only plant nursery set deep in the rural Norfolk countryside, part of wonderful East Anglia. We specialise in delivering high quality plants and trees across the whole of the UK direct from our nursery to your door and pride ourselves in offering a fast, friendly service. We accommodate all types of customers from the beginner to the more experienced green fingered gardener.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

796 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(796)

241 reviews in the last 12 months

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Rated 5 out of 5 stars

Japanese Cherry Tree

From ordering to receiving I was kept informed all the way. Delivered on time came perfectly boxed and the tree was in excellent condition on arrival. I can't fault Direct plants. Everything ran very smoothly. I would highly recommend this company. Look forward to my next purchase in the future. Well done Direct plants.

February 21, 2026
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Rated 5 out of 5 stars

5 Star experience…

5 Star experience… order was ready for dispatch in less than 24 hours… we were collecting as we are only a few miles away… a beautiful nursery and the trees we purchased were amazing…

February 25, 2026
Unprompted review
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Rated 3 out of 5 stars

I would have given 5 stars however the…

I would have given 5 stars however the delivery driver dumped the parcel at another property in the street and didn’t deliver it to our house or leave a card. The plant itself is a lovely specimen, but the delivery will make me think twice before ordering again

February 17, 2026
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