Direct Plastics Reviews 217

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices and the high quality of the products. Many people highlight the efficiency and speed of the delivery service, often noting that items arrived promptly and sometimes even earlier than expected. The ordering process is consistently described as easy, and the website is found to be user-friendly and simple to navigate. However, some customers also noted issues with the order and delivery process. A few people experienced delays, lack of communication regarding delivery updates, or received incorrect or incomplete orders. There were also instances where customers were not informed about stock shortages, leading to unexpected delivery problems.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the good quality and durability of... See more

Order

Consumers find the ordering process to be ambiguous. While many reviewers praise the simple ordering process,... See more

Price

Users describe positive interactions with price, consistently highlighting competitive and affordable... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professional and efficient... See more

Based on these reviews

Rated 4 out of 5 stars

The price was great especially considering that I didn't have to leave the house to get the item. Delivered on the day as stated in good condition by nice, friendly delivery guy. Would have been 5... See more

Rated 4 out of 5 stars

Website easy to use, good products well priced and delivery slot sorted at purchase, all good. Only minor criticism, no further confirmation on delivery, mine came as arranged, but would be nice to he... See more

Rated 4 out of 5 stars

Good products at reasonable prices. The ordering process was easy. Exceptionally quick delivery, my items were ordered on a Friday afternoon and were delivered on Monday morning. The only problem was... See more

Rated 5 out of 5 stars

Fantastic company to deal with, I ordered 3 items in black plastic (I could only get white everywhere else) which took no time at all to get delivered. The job I was undertaking was time essential and... See more


Company details

  1. Home Improvement Store

Information provided by various external sources

Direct Plastics is a leading UK supplier of cellular plastic building products to DIY & Trade at low prices. Buy UPVC Cladding, Fascia Boards and more today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delivered a day earlier than arranged

Delivered a day earlier than arranged, without notification. Very awkward driver Dan .
Refused to re deliver to a customer of mine because they were out when he arrived unexpectedly a day early. And got the hump with me on the second drop, luckily I was at the delivery address working, because I asked him to follow me up to first address.

March 18, 2025
Unprompted review
Advertisement
Rated 4 out of 5 stars

The product we received was good but…

The product we received was good but the delivery needs to be looked at.
It was left in the side garden, no one rang the bell or knocked on the door. We did not know it was there until we went out to the bin. Then I checked my email to say it had been delivered 2 hours ago

February 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The range of products and colours

The range of products and colours, The staff are polite when i contacted them and bent over backwards to help me. I hope we can do a lot of business in the future. Jason Mcphie CEO Ask.pest control

January 24, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Terrible customer service

Placed an order on 23/11/24 and I’m still waiting for delivery as of 15/12/24. I contacted them some weeks ago and was fobbed off with some crap about low stock, since then I haven’t received any correspondence about the unacceptable delay. Their customer service is appalling, don’t buy from them. If I could give them no stars I would, I’ll never use them again.

November 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wow well what can I say

Wow well what can I say? Ordered in the morning just before lunch, then mid afternoon knock to door, guess what it was my window board. All I can say is amazing service, thank you so much.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

We live in a very rural part of West…

We live in a very rural part of West Wales
The main builders /plumbing suppliers
Are limited to two well known companies
That stock anything and everything but not the item that I required,thankfully I found your company,many thanks for a great speedy trouble free service

November 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent product and service

Really pleased with condition and quality of products. Delivered when stated and very helpful driver.
Installing is easy and quick as the interlocking edges are strong and deep enough to not have the upper piece falling out. Secures without splitting and uniform colour throughout. Recommended to all!!

November 4, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look