I’ve made various purchases from Direct vacuums over the last few years. Vacuum cleaners, floor steamers and an iron. Most of the time no issues at all. Twice I’ve had to return an appliance after... See more
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Review summary
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I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more
Absolutely brilliant! I got the steam mop I really wanted but couldn't afford for the less than the basic model! Arrived quickly, perfectly packaged and a years guarantee! Have already recommended to... See more
Tried ordering the item direct from dyson, but absolute r rubbish service. I went on your website ordered the item and hey presto it was delivered in two days. Thankyou, reliable service will defo use... See more
Company details
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
4.4
Excellent
47K reviews
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Spot-on customer service
Ordered a Russell Hobbs induction hob and the ordering and delivery were spot-on. Unfortunately the item was damaged on arrival but I messaged customer service and they were straight on it. They immediately sent a replacement and gave clear instructions how to return the damaged item. Would use again purely based on customer service, and item quality and price. Thank you Direct Vacuums!
July 1, 2026
The only place I could buy a tower fan…
The only place I could buy a tower fan . Great price and swift fast delivery
July 8, 2026
If only I knew this website existed…
If only I knew this website existed before! I have already told two of my friends of this exceptional store to buy electrical goods at excellant prices with a 1 year warranty. Communication is top rated and so is their understanding and response to issues. I faced a little issue with my purchase, however the respose and resolution was out of this world. Thank you Direct vacuums, I will certainly buy again.
July 15, 2026
Unprompted review
Good price delivered on time
July 1, 2026
My reviews is based on Customer service…
My reviews is based on Customer service as I returned product so can't comment. Customer service is quick to respond can't fault it. They do their absolute best to find middle ground if not happy. Hummayah was brilliant in the manner that she replied and no question was too much
June 28, 2026
Great service
When I contacted Direct Vacuums via email. my query was answered quickly and the issue was resolved.
My item was shipped and received in good time.
Very happy.
July 8, 2026
Purchased via eBay a vax carpet cleaner…
Purchased via eBay a vax carpet cleaner was delivered in February 26 unfortunately I have been ill after heart problems and only just had the chance to try this machine brushes didn’t go around so contacted customer support and they sent me a label to send back for repair returned in one week great service highly recommended
July 14, 2026
Unprompted review
Tower fan just in time for the next heatwave.
We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs we struggled during the previous hot spell. It arrived quickly and just in time before the temperatures rose again. It has been a godsend to us during this period and we would definitely use this company again. Excellent service.
July 7, 2026
very quickly dispatched and received
very quickly dispatched and received
very happy with item
July 6, 2026
Straight forward purchase and delivery
Straight forward purchase and delivery. Product works fine, used it once so far.
June 22, 2026
Perfect great vacuum .very easy to…
Perfect great vacuum .very easy to use. Delivery on time . Would recommend this site
July 6, 2026
I am very happy but
I am very happy. However, when it come to building the trampoline net, the screws don't fit, not in the middle of the bars or on the top of the net. So I don't know what I'm going to do because it's kind of just holding on for dear life and a suddenly. This isn't the company's fault. It was fast delivery and good communication via emails I've bought from them before for Hoover's in the past and never had any issues. I'm just a bit sad that the parts on the trampoline don't fit exact
July 6, 2026
For a reconditioned item
For a reconditioned item, it’s perfect and as new. I really find it difficult to spot any problems. Runs perfectly. A very pleasing purchase!
July 5, 2026
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