Direct Vacuums Reviews 

46,578
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often finding that refurbished items look and perform like new, offering excellent quality and value. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving promptly and well-packaged, contributing to a positive overall service experience. However, some customers also noted receiving items that were damaged, faulty, or had missing parts upon arrival. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as problems with delivery addresses or delayed deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting that refurbished items look... See more

Price

Users describe positive interactions with price, frequently highlighting the competitive and good value... See more

Service

Customers had positive experiences with service, often describing it as fast, friendly, and highly efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant! I got the steam mop I really wanted but couldn't afford for the less than the basic model! Arrived quickly, perfectly packaged and a years guarantee! Have already recommended to... See more

Rated 5 out of 5 stars

I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more

Rated 5 out of 5 stars

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more

Rated 5 out of 5 stars

Fast, friendly and high quality service! Ordered a refurbished vacuum from Direct Vacuums as we’ve got 2 moulting dogs and cream carpet. The hoover came quite quickly, maybe 3-4 days, and is in excell... See more



Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

47K reviews

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4.4

All reviews

(46,578)

2,880 reviews in the last 12 months

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Rated 5 out of 5 stars

Vax Steam Fresh

I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I would recommend Direct Vacuums to anyone. Why buy new when you can buy refurbed at a fraction of the price, this company has an excellent customer care as well.

May 24, 2026
Rated 5 out of 5 stars

Direct vacuums five star service.

I purchased a refurb vacuum cleaner from these people and I had some questions I got in touch with their customer service and they answered everything for me. The customer service person Gabrielle didn't keep me waiting and now everything's fine I just like to say thank you you don't normally get service like that .

July 10, 2026
Unprompted review

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