My reviews is based on Customer service as I returned product so can't comment. Customer service is quick to respond can't fault it. They do their absolute best to find middle ground if not happy. Hum... See more
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Review summary
Created with AI, based on recent reviews
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I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more
The courier had a small problem with my address (I live somewhere with no road name or house number ) so the delivery guys rather than discussing the issue with Direct Vacuums, just returned to se... See more
We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more
Company details
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
4.4
Excellent
47K reviews
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Good service
Fast delivery, hoover works a treat and excellent condition. No issues here than you
July 17, 2026
AI is taking over!! Faulty goods and cant speak to anyone!
I have contacted this company 3 times on WhatsApp, once on email and tried to call too. You only get Katie the AI assistant. I can not speak to a human. They have sent me a faulty product and will not reply to me! I will be taking this up with my credit card company. AVOID this company if you want to buy products that are not faulty and if you want some actual customer service!!!
July 23, 2026
Unprompted review
Received my hoover very quickly had a…
Received my hoover very quickly had a problem with it so waiting on replacement excellent service
July 16, 2026
Prompt notification at each stage from…
Prompt notification at each stage from order to delivery. Good price and quality orginal product that fits my VAX cordless vac. Appreciate the free shipping even for a shipment value of £12 to £15 pounds.
July 9, 2026
Very good
I am very happy good price deliver in two days in good condition thank you very much
July 8, 2026
Super fast service and item perfect 👍
July 8, 2026
Customer Service isnt great
I have contacted customer services several times, however, instead of answering my question or providing me with an answer as to how I can return my product (within 14 days of purchasing) they’re asking pictures of the machine I bought the attachments for.
July 8, 2026
Ordered a product at a great price
Ordered a product at a great price ! Delivered quickly and kept updated through the process
July 15, 2026
Excellent product and quick delivery
July 8, 2026
Excellent in all respects
Excellent in all respects; product quality, speed of dispatch, carefully packed, arrived quickly. Thank you.
July 8, 2026
What Great Service
What great service. From start to finish Direct Vacumms dealt with getting me my hoover and helping with some after sales stuff. Would 100% recommend.
July 14, 2026
Unprompted review
Second time I've bought from Direct…
Second time I've bought from Direct Vacuums. First class service, competitive prices.
July 15, 2026
From ordering and delivery everything…
From ordering and delivery everything was perfect,I’m very happy with my vacuum and the price was amazing will definitely be using this company again and would highly recommend them .
July 15, 2026
Bean to cup coffee machine
The website was easy to use. The delivery efficient and quick and the product excellent and good value.
July 14, 2026
Purchased Microwave at such good price…
Purchased Microwave at such good price & works just fine, no issues at all.
Great communication, very polite & helpful.
Will purchase again
July 18, 2026
Unprompted review
Wonderful experience.
The courier had a small problem with my address (I live somewhere with no road name or house number ) so the delivery guys rather than discussing the issue with Direct Vacuums, just returned to sender.
But this means I get an opportunity to interact with their customer service, which I found top notch. The issue was sorted in no time and with no fuss.
The refurbished carpet cleaner is working fantastically.
I have no complaints. 10/10.
Would recommend.
July 7, 2026
Excellent service and item
Excellent service and item. Delivery next day, could not ask for more.
July 14, 2026
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