Direct Vacuums Reviews 

46,561
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often finding that refurbished items look and perform like new, offering excellent quality and value. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving promptly and well-packaged, contributing to a positive overall service experience. However, some customers also noted receiving items that were damaged, faulty, or had missing parts upon arrival. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as problems with delivery addresses or delayed deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting that refurbished items look... See more

Price

Users describe positive interactions with price, frequently highlighting the competitive and good value... See more

Service

Customers had positive experiences with service, often describing it as fast, friendly, and highly efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant! I got the steam mop I really wanted but couldn't afford for the less than the basic model! Arrived quickly, perfectly packaged and a years guarantee! Have already recommended to... See more

Rated 5 out of 5 stars

I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more

Rated 5 out of 5 stars

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more

Rated 5 out of 5 stars

Fast, friendly and high quality service! Ordered a refurbished vacuum from Direct Vacuums as we’ve got 2 moulting dogs and cream carpet. The hoover came quite quickly, maybe 3-4 days, and is in excell... See more



Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

47K reviews

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4.4

All reviews

(46,561)

2,870 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience.

The courier had a small problem with my address (I live somewhere with no road name or house number ) so the delivery guys rather than discussing the issue with Direct Vacuums, just returned to sender.
But this means I get an opportunity to interact with their customer service, which I found top notch. The issue was sorted in no time and with no fuss.
The refurbished carpet cleaner is working fantastically.
I have no complaints. 10/10.
Would recommend.

July 7, 2026
Rated 5 out of 5 stars

Lakeland laundry dry soon

I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought from lake land shop but for not much more money got refurbished with cover newer model. Boxes bit bashed but they have gone into recycling, drying rack and cover all good . I happy and very happy with price.

July 14, 2026
Rated 5 out of 5 stars

Outstanding Customer Service

The item we ordered arrived earlier than predicted but unfortunately was damaged. I contacted Direct Vacuum’s Customer Service team and was pleasantly surprised that they responded immediately to my email with a proposed solution. I agreed an exchange which they authorised there and then. The replacement item arrived before I had time to return the original. Throughout this process they were outstanding. I am delighted with the replacement, which is extremely good value for money. Well done to all concerned, I would definitely recommend them based on this experience.

July 11, 2026
Rated 5 out of 5 stars

Deck Iron

Deck Iron. Easy to order and refurbished iron looks new bar damaged tip in plate but this does not impede the use.

July 6, 2026
Rated 5 out of 5 stars

Long time customer

Long time customer, multiple machines purchased, honest and friendly people. Always willing and ready to help.
I would never purchase from any other sellers.

AAA seller.

July 16, 2026
Unprompted review

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