Absolutely brilliant! I got the steam mop I really wanted but couldn't afford for the less than the basic model! Arrived quickly, perfectly packaged and a years guarantee! Have already recommended to... See more
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I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more
We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more
Fast, friendly and high quality service! Ordered a refurbished vacuum from Direct Vacuums as we’ve got 2 moulting dogs and cream carpet. The hoover came quite quickly, maybe 3-4 days, and is in excell... See more
Company details
Written by the company
Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.
Contact info
A P Taylor Ltd, Unit 5 Arenson way, LU5 5UL, Dunstable, United Kingdom
- Online support only
- support@directvacuums.co.uk
- directvacuums.co.uk
4.4
Excellent
47K reviews
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Outstanding Customer Service
The item we ordered arrived earlier than predicted but unfortunately was damaged. I contacted Direct Vacuum’s Customer Service team and was pleasantly surprised that they responded immediately to my email with a proposed solution. I agreed an exchange which they authorised there and then. The replacement item arrived before I had time to return the original. Throughout this process they were outstanding. I am delighted with the replacement, which is extremely good value for money. Well done to all concerned, I would definitely recommend them based on this experience.
July 11, 2026
A Reliable Service
Service was as described and in fact, the delivery was earlier than expected, which as a pleasant suprise.
July 12, 2026
Would recommend
It was easy to purchase from the website and the order was delivered quickly.
July 13, 2026
Deck Iron
Deck Iron. Easy to order and refurbished iron looks new bar damaged tip in plate but this does not impede the use.
July 6, 2026
Great service thank you
July 12, 2026
Order hasnt arrived since 5th July and…
Order hasnt arrived since 5th July and now it 19th july STILL HAS NOT ARRIVED.
I contacted customer service and was told there was issue with my order it was never shipped. I was told to expect 24-48hours delivery but still hasnt arrived.
July 5, 2026
I had a problem with my purchase
I had a problem with my purchase , hoovers direct sent me a replacement straight away 😊
July 10, 2026
Long time customer
Long time customer, multiple machines purchased, honest and friendly people. Always willing and ready to help.
I would never purchase from any other sellers.
AAA seller.
July 16, 2026
Unprompted review
I received the espresso machine bang on…
I received the espresso machine bang on time and all in good shape. It works very well and at such a good price. As good as a brand new one!
July 10, 2026
Good company whit good serveces
Good company whit good serveces. Good product with nice price.
July 3, 2026
Genuine part and great service
Good price and very good delivery time.
Genuine part and great service.
July 10, 2026
Purchased air con unit
Do not deal with this company
Purchased a air con unit from them that went wrong email and they said send back to get a repair when it arrived back had screws missing from wheels and completely damaged have sent email after email all ignored can get them on the phone only ai BEWARE
July 15, 2026
Unprompted review
Not all parts of the vacuum were in the…
Not all parts of the vacuum were in the box which meant we could not use the Henry until a few days later.
July 9, 2026
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