Direct Vacuums Reviews 

46,562
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often finding that refurbished items look and perform like new, offering excellent quality and value. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving promptly and well-packaged, contributing to a positive overall service experience. However, some customers also noted receiving items that were damaged, faulty, or had missing parts upon arrival. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as problems with delivery addresses or delayed deliveries.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers mention positive feedback about quality, with many customers reporting that refurbished items look... See more

Price

Users describe positive interactions with price, frequently highlighting the competitive and good value... See more

Service

Customers had positive experiences with service, often describing it as fast, friendly, and highly efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant! I got the steam mop I really wanted but couldn't afford for the less than the basic model! Arrived quickly, perfectly packaged and a years guarantee! Have already recommended to... See more

Rated 5 out of 5 stars

I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more

Rated 5 out of 5 stars

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more

Rated 5 out of 5 stars

Fast, friendly and high quality service! Ordered a refurbished vacuum from Direct Vacuums as we’ve got 2 moulting dogs and cream carpet. The hoover came quite quickly, maybe 3-4 days, and is in excell... See more



Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

47K reviews

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4.4

All reviews

(46,562)

2,870 reviews in the last 12 months

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Rated 5 out of 5 stars

This iron is the 3rd product I have…

This iron is the 3rd product I have purchased from Direct Vacums. Goods always come well packed & usually delivered in 2/3 days.
The hoover I purchased in 2017 is still going strong.
Would definately recommend this company .

July 8, 2026
Rated 5 out of 5 stars

Reliable and Value for Money company

I bought a refurbished Vax vacuum cleaner, latest model, to replace the previous model I'd bought from Direct Vacuums over 10 years ago. Both the old and the new are real value for money. And my new model arrived within 48 hours of purchase.

July 1, 2026
Rated 5 out of 5 stars

Spot-on customer service

Ordered a Russell Hobbs induction hob and the ordering and delivery were spot-on. Unfortunately the item was damaged on arrival but I messaged customer service and they were straight on it. They immediately sent a replacement and gave clear instructions how to return the damaged item. Would use again purely based on customer service, and item quality and price. Thank you Direct Vacuums!

July 1, 2026
Rated 5 out of 5 stars

If only I knew this website existed…

If only I knew this website existed before! I have already told two of my friends of this exceptional store to buy electrical goods at excellant prices with a 1 year warranty. Communication is top rated and so is their understanding and response to issues. I faced a little issue with my purchase, however the respose and resolution was out of this world. Thank you Direct vacuums, I will certainly buy again.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

My reviews is based on Customer service…

My reviews is based on Customer service as I returned product so can't comment. Customer service is quick to respond can't fault it. They do their absolute best to find middle ground if not happy. Hummayah was brilliant in the manner that she replied and no question was too much

June 28, 2026
Rated 5 out of 5 stars

Great service

When I contacted Direct Vacuums via email. my query was answered quickly and the issue was resolved.

My item was shipped and received in good time.

Very happy.

July 8, 2026
Rated 5 out of 5 stars

Purchased via eBay a vax carpet cleaner…

Purchased via eBay a vax carpet cleaner was delivered in February 26 unfortunately I have been ill after heart problems and only just had the chance to try this machine brushes didn’t go around so contacted customer support and they sent me a label to send back for repair returned in one week great service highly recommended

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Tower fan just in time for the next heatwave.

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs we struggled during the previous hot spell. It arrived quickly and just in time before the temperatures rose again. It has been a godsend to us during this period and we would definitely use this company again. Excellent service.

July 7, 2026
Rated 4 out of 5 stars

I am very happy but

I am very happy. However, when it come to building the trampoline net, the screws don't fit, not in the middle of the bars or on the top of the net. So I don't know what I'm going to do because it's kind of just holding on for dear life and a suddenly. This isn't the company's fault. It was fast delivery and good communication via emails I've bought from them before for Hoover's in the past and never had any issues. I'm just a bit sad that the parts on the trampoline don't fit exact

July 6, 2026

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