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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with the platform's user experience, including problems with reactions not counting, profiles being inaccessible, and general frustration with the app's functionality. The customer service is frequently described as non-existent, with users struggling to get human support for hacked accounts, bans, or other critical issues, often receiving only automated responses. People also express dissatisfaction with the website and app, citing numerous bugs, a cluttered interface, and difficulties with basic functions like account deletion or login. Some people were satisfied with the platform, finding it a great communication tool for various groups and appreciating its features like Nitro subscriptions and its superiority over other communication apps. However, a significant number of users also report being unfairly banned or having their accounts disabled without clear reasons or human review, leading to loss of connections and communities.

What people talk about most

User experience

Clients share negative opinions on user experience, with many expressing dissatisfaction with the account... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as useless,... See more

Social media

Customers had negative experiences with social media, citing issues such as accounts being hacked and used to... See more

Website

Users describe negative interactions with the website, with many reporting issues such as accounts being... See more

Application

Customers consistently note negative experiences with the app, with many expressing strong dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Oh no! Something went wrong. Voting blocked. user sent useful vote when i try to vote, this happens!!! users all ignoring my replies on server i use, and you never know when one of users suddenly... See more

Rated 1 out of 5 stars

support is non-existent, if your account gets hacked through one of the many vulnerabilities say goodbye to it. As such if you have an account, use it with the knowledge that any day now a stranger ca... See more

Rated 1 out of 5 stars

I was celebrating my birthday and drinking, when a user (named “Fosa”) asked me for nudes. I said NO. He got mad and falsely reported my account for “child safety.” Discord banned me without... See more

Rated 1 out of 5 stars

"I’ve tried to get my account deleted on Discord because the login doesn’t work even with the correct information and my account got hacked too. They don’t understand anything. They just send 'updates... See more


Company details

  1. Software Company
  2. Software Vendor
  3. Web Collaboration Platform

Information provided by various external sources

Discord is a proprietary freeware VoIP application and digital distribution platform—designed initially for the video gaming community—that specializes in text, image, video and audio communication between users in a chat channel.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Do not use a VPN

Do not use a VPN on Discord! They will limit your account for 48 hours claiming that someone hacked into your account or stole your token. I've tried to get into my account using a VPN on a public network and my account was limited.

"Hello,

Discord has limited your access to some features until Dec 11, 2024, 7:29 AM. You may click here to learn more

If you would like to appeal this decision, you may do so here

Discord Safety"

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

Worst UX ever

Please hire some good UX designers (or if you have good ones, let them work in peace). This app is going downhill.
Always bugged, doesnt inform when there's a problem with connection (so you keep on talking while the person cant hear), redirects to speaker when the other person starts showing you their video (had my eardrums on blast for quite some times now)

Time to switch to another app -_-

December 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Stop the bad decisions and improve mobile expireince

Exactly what the title have said, stop the bad decisions on the platform and improve the goddamn mobile app, it's so laggy, poor performance, and makes my device ultra bloody hot. This is not for older discord versions (about before August 2022) when is all good. Listen here, if you ever wanted to make changes with the UI or anything else like feature additions and whatsoever stuff, then think twice and use your goddamn brain on what others, millions to billions of people using the platform would think. Don't just think people would deal with it easily, some has a hard learning curve, so just THINK or you even hire brainless developers?

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

My discord is domiehomie thank you for reading this

They assumed I'm a bot but since I'm nice I gave them 5 stars and I'm completly using a mobile number but still rejected but when it decided to and work I sent the SMS and didn't get it and I have a community in that account they assumed i was a bot because I was adding people to join my server so discord if you are seeing this please take the screen of my account it's hard for me to take care of my server I have all my friends their I could never see them unless it takes the screen off and My discord is domiehomie and I'm not a bot or a hacker spammer Ect I'm not any of those. I recently emailed them today and they couldn't help.😁

September 22, 2024
Unprompted review
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Rated 1 out of 5 stars

moderation is lacking

moderation is lacking, and takes weeks, ticket system is also failing as they removed the option to make a ticket when there's a serious law being broken, instead they put report options in the app, however this fails dramatically as those reports never make it through and discord has been known to discard reports, it is common sense that mass false reporting a server or person can get them removed, however when there's a real report, no action is taken

September 17, 2023
Unprompted review
Rated 1 out of 5 stars

No Refunds

I accidentally forgot to cancel my nitro subscription and they won't give me my hard earned money back because it's their terms and conditions. They threatened to permanentally disable my account if I ask for a chargeback on PayPal.

P.S. I asked for a refund under 1 hour of the charge.

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

illegal activity under DMCA

.gg/dreamteam is using players image to sell plans, thats illegal under brazilian and european law. they know have been informed. Hope someone can take them down because they are promoting an illegal activity.

September 9, 2024
Unprompted review
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Rated 1 out of 5 stars

Dont forget to cancel your nitro

Great app, but the support and refund policy is awful. My friend gifted me nitro and it was great, but then I tried to cancel it but for some reason you cant do it in the mobile app so they charged me for service that I didn't want to pay for. And when I made a request on their support page the only reply I got was from bot saying that there is nothing I can do.

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

I have been trying to delete my Discord…

I have been trying to delete my Discord Account. I get return messages from Discord Customer Service that lead me in circles on how to do this, but actually get me nowhere. I got several automated replies asking me to rate my experience with their Customer Service before I actually got a reply from a real person. Well, it may have been an autobot... I just don't know. So, if anyone (a real person please) out there in Discord.com land can delete my account for me leave a message with your email link (a real person please), not a link to another useless "follow these steps guideline."

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

terrible company

perfect software, but your account will get banned some time anywas.
your favorite server, where you can talk and communicate with people will get removed and you will receive a flag.
if you just joined a server and dont notice the stuff that break the ToS, you will receive a warning which expire in 2 years.
i also showed a picture that didnt have blood, but a little cut wound and the warning expires in 2 years because of that. i texted stuff that i have anger issues and similar to that and i received a warning for that and it expires in 2 years.
and i have active nitro that i bought, but well i guess i can only use my account in the next 2 years because it will get banned. you cannot exist in discord jist because your interests arent butter flies and rainbows.
and also one thing, guess which servers disocrd deletes:
1. a literal server where grown men share porn to minors, shares loli nsfw, even in general where anyone can see
2. a server where people make a group to raid twitch streams etc
3. people where they communicated about politics, military etc where no pornography, pedophilia etc was included
4. frauds, scams
yes, the third one was deleted

August 6, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service from Discord!

I've not even been able to use this service!
I tried setting up an account, was asked to log in after verifying my email address but when I tried I was told my account was disabled for logging in too many times.
I've tried to contact Discord and submitted support requests but it's been over a month and they've still not helped!

June 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Dont buy robux at stockers! (discord)

I got scammed for €200,00! discord server is: stockers (stockers gg/stockers) they selling robux for cheap! I wanted to buy 120k robux and it was really cheap so i wanted to buy when i made the payment the seller needed more because he needed to pay his suplier back so i gave him €30,00 then i asked him if he already buy my game pass he said the bot did it but the bot never buy my game pass i saw 0 sales on my game pass and there was nothing in my pending so he said to me if u pay me extra €35,00 i can instant deliver your robux and he never did! NEVER BUY AT STOCKERS (i have a lot of proves) All my money is gone sadly…

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

Good app but no report status

Unfortunately, whether you report beheading videos or death threats, you will not be able to follow the status of your report. If you contact discord support in search of answers they become unresponsive and close the ticket

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Open community and nice moderation

Open community and nice moderation. Discord is great. They have a lot of freedom of speech. Different servers allow owners to have more control and freedom over moderation than corporate.

June 29, 2024
Unprompted review

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