Discord Reviews 1,652

terrible management

Shady advertising said I'd get free boosts with a paid account. Signed up. Nope, that's only for the EXPENSIVE account. First refund support ticket mysteriously disappears. Second is denied because it's outside their FIVE DAY REFUND WINDOW. Also, a charge back through your bank (i.e. a rational party who will review the evidence and respond appropriately) will result in a permanent ban.

In essence they're blackmailing me for $30 for a premium account that has zero actual benefits, or give up the friendships and communities I've spent a decade building.

I knew they were having problems lately, but this kind of anti-consumer policies and actions aren't going to help.

I was permanently banned for "Child Safety", I wasn't even able to REQUEST A SINGLE HUMAN RESPONSE. Every single time I wanted to appeal, the support was being led by AI.
What a disappointment, especially when these kind of big companies (like discord) rely on ACTUAL HUMANS, instead of training AI bots to moderate their services.

Been using Discord for 10 years now and recently they started heavily using AI to read every little activity you do, which is a huge privacy concern. And AI falsely flagging accounts. (See x.com, Reddit, even trustpilot for information on this) This is not an isolated case, very wide spread.
Trying to talk to support never works because you will be met with an AI response there as well.

I have been a discord user for nearly 5 years now (since 2021), and the experience has NEVER been this horrible. It's been pretty great before, but now I've been trying to reset my password, because I FORGOT IT. it does not let me. it tells me to "authenticate with passckey or security..." Which throws an error. that's the only thing I have to verify it's really me using my freaking account. How the hell am I supposed to get my account if IT DOESN'T WORK??? besides that, changing the upload limit (happened a bit ago) also annoys me because of the fact most memes I used to send to my friends are a little over 10mb. I am not paying them anything because they're genuinely a horriffic company. maybe if they fix atleast one of those things.

Made my whole pc freeze on a black screen when i tried to share my screen. I waited a few minutes yet it never resolved itseld, so i turned to resetting my PC. It worked, however something discord did corrupted some of my files, making them completely invalid. I can't get those files back ever.

Basically told me to delete my account and make a new one after I lost my account from 2020

Still refuse to help me recover an account because they "can't verify" it's me, even with proof, and endless bank statements, mind you THEY ARE STILL CHARGING ME FOR NITRO, still taking my money for an account i can't access. Support will give 1-2 standardized messages before saying they can't help and closing the ticket. will be back-charging with my card company.

Tried logging into my account only to find all the servers i joined had been deleted, even my messages were deleted. That is NOT acceptable just deleting without permission.

Paying for 3 years ongoing for constant decrease in quality and server stability as years go on, shame that this app was better and more reliable in the 1st 5 years of it's life than in the last

I have experienced significant difficulty with the support process.
Despite submitting multiple requests to recover my Discord account, I have not received any response from the support team. The only reply I received was an automated message from a bot, and no further assistance has been provided.

I understand that support teams may be handling a high volume of inquiries; however, the lack of follow-up or communication has been quite disappointing. I would greatly appreciate a more responsive and user-focused support experience.

this platform allows for a content of abuse, animal torture, child abuse etc etc whatever you may think of.
teens brutally torture animals to stream it in groups of this platform which doesnt care to monitor the content in groups. those groups are closed you can only get in by sending a video of you torturing an animal. this way some sadistic psychopatic sickos tortured hundereds and tousands of animals for other sadists to watch online. its disgusting and apps like these should be totally banned! watch out if your kid or friend has the up, i would raise both my eyebrows. if you arent doing anything bad on the platform, you still support totally sick system! same hapoens on Telegram.
shame on you!

I use Discord for investment not for chatting or gaming and it works like a charm! Lot's of good features/tools as well.

Not trustworthy. Backed surveillance traders as "age verification ", lies about what they do, what data they leaked, and retention of said data. Simply cannot be trusted.

Zero is way too much for support team especially Nelly upgrade if you wanna serve better

Not at all surprised to see all the horrible reviews of this company. they wll NOT help you, I can't reset my password, can't log in, but they do not care. theyr'e happy to have me spend 5 hours on their site reading and reading stupid articles that aren't helpful. and still, they will not give me any assistance

Suspended, but they just keep banning me. No customer support, very disappointed

i get yaoi plus i liek my friends biut god this app is kindaaaaaaaaaaaa #dangerous for minors but whho gaf cuz i dont lololollllll (saying this as a minor LOLLJOIHUGFDXF kill me)

tried making an account and it asked me if i was a robot so i did the captcha, and it asked again and again, and i ended up crashing out and smashing my computer. 0 stars do not use not worth it even for free.

I have submitted ticket 64043526 and 64004101. I have attached multiple screenshots explaining the situation and covering in substantial detail that I discovered over time that my email address was originally compromised which led to the account being logged out of discord.

The account is Vega Saturn, user id is Vega#7678. Your "bot" tells me to just "try the forgot password link" as if I havent already done so. I explained that the account has been most likely hacked. Every time I enter the email address or phone number it says neither exists on my account. Your bot says "if the process above does not work reply using your email address"

Your email response is "We appreciate you reaching out! We're unable to review email submissions via support@discordapp/ support@discord

We're currently only accepting submissions through our Support form. If you would like to contact Discord Customer Support, you can do so through this link: (basically back to discord support)

You are a disgusting service, im convinced ever since you've been acquired by Microsoft you don't actually have staff there managing service because its all AI nonsense. I reach out to your messenger team and they basically don't give a shit either because theyre just a social team. So who does? How are multiple people on this platform locked out of accounts and servers and you guys just let it slide?

I asked numerous times to be contacted, to verify my info or I'd to get this sorted. Im sent straight back into the same loop over and over

Dont bother contacting real people on Facebook, they claim they're the social team and can't help but somehow they have access to your support tickets and say they can't disclose information based on what was being asked on the tickets. Completely misunderstood that I wasn't asking for my login information, I stated my login information has been changed and im trying to reset and they can't provide a clear answer or solution of helping even when they have the resources and access to look into it. Completely lazy to be honest.