Discount Group 

I made an order on 21-06-22 , no item received ( Dyson hair wrap ) got it through laybuy , I’ve emailed and called and left messages ( as this was my haughtiest birthday present , the only way I got a response was via. Trust pilot saying it’s been dispatched , but then I received an email saying , that status of ordered refunded , I have no refund and no delivery and my 3rd payment is still owed on laybuy ,

I’ve ordered dyson hair dryer sometime in May for my daughter 18th birthday. The money was taken from my account the same day but I’ve never received the product. I’ve send lots of emails and nothing happened until I’ve written a bad review. The order was cancelled immediately in June but I’ve still haven’t received my money back. It’s £149 it’s a lot of money and I’m disappointed how they are treating their customers.

Very poor customer service . Still awaiting some sort of confirmation for a refund . They recieved then item back 2 weeks ago where I have proof as they signed for it and still all I get is emails stating they are going to sue me for defamation as I wrote an honest review on here last week about there poor service .. I also see many others stating the same .. now I’m writing the as I know Il get a response back shortly 🤣😉👌🏻.. do not recommend .. I have to say the products sound quality was really good they just didn’t work well with Siri which is my main thing . I ordered the AirPods Pro ..

Fake company i think this company is fake and they are thieves as they have taken the money for a product yet are impossible to get in contact with?! Have trading standards been made aware of their practices? I have added to this because they gave me a refund no explanation at all just refunded it, havent got the money yet mind you, but this company is very dodgy, nearly as dodgy as the 5 star reviews on here if you had any sense you would avoid this firm.

Can not fault this company at all
Ordered iPod gen 3 and 2 x IPod pro’s and both came as expected without any issues at all , delivery was prompt , packed as expected without any damage and came with all the items , they did not come with apples warranty but to be honest for the price I’m not really bothered , connected to our apple phones straight away and work as I expected , flawless , will I order from them again ? The answer is yes I would

Issue with product and no response from this company at all, cannot get a reply from anyone on how to proceed.
Do not recommend and will be taking further action.

Avoid at all costs!! Bought a HomePod that never arrived. Order Number
17262/220522/76 . Order Placed nearly 2 months ago. Emailed numerous times but apart from an automated email receive no response.

I bought an AirPods Pro and it was faulty, I returned via post office and arrived and signed as the return was tracked, but since then I didn't get any refund ! they don't reply by email nor phone, this been over a month!

Re order ref: 21576/220622/45 Dyson Air wrap £299
I ordered this product on 22 June 2022.
I have emailed them twice for an update without any response. The quoted 10 working days has now passed, and my emails have gone unanswered.
It is worrying when you read so many negative reviews and discount headphones make claims that so many of these reviews are bogus.
If this was the case, you would think they would get their customer service department up to speed.
Ian Crowe
8th July 2022 14:00hr
Well, as good as their word, the Dyson airwrap arrived, so I have a happy wife and can now uprate this review to 4 stars.
Had discount headphones responded to my emails, it would be five stars

I bought a pair of airpods pro on May 17th 2022. These should have been in refurbished condition. It turns out that the noise cancelling function did not work on these headphones. I returned the order as it was sent to me, and emailed discount headphones before as well as multiple times after I sent them back. Until now I never received any response from them, it has been over a month and I am now short of money and frustrated.

Avoid at all costs, it's not worth the price they advertise.

Pretty bad experience. Ordered a pair of AirPods which I cancelled 10 mins later. Was told I would receive my refund 5-7 days later so I waited. Instead, I ended up being sent the AirPods and when I emailed the email account I was given for refunds, I was completely ignored. Still waiting for my refund. Don’t buy from them.

Hello, my name is Sear Amiri i just sent in Airpods for a exchange of a battery pack charger the apple looking one but they sent the Airpods back to me for some reason i do not want a exchange of Airpods to Airpods i want the Battery pack and now i do not want to pay another £7 so i want the battery pack sent to me please

I have emailed this to you 5 times now. It’s well over all the deadlines you explain on your website and emails. We have asked for a refund before the product was sent.

Within the cooling off period under the consumers rights act can you refund order 29884/160622/95 via the same payment method please before we engage in an alternative dispute resolution (ADR).

Thank you

Krystina Kobzar

Hello, i don’t want the same product again i want the battery charging case please i do not want the airpods sent again

Update : order number 21010/170622/26
I’ve retuned the unwanted Dyson Hairdyer to yourselves and the order form . Both show they have been received and signed for . I’ve now emailed you twice regarding a refund of £149 for the product however my emails have been ignored .I’d like to know when my refund has been processed. I’ve tried calling and no one is picking up the phone . Without contact from yourselves how am I meant to know what going on with my return … the customer service is appalling.
After reading the other negative reviews on this site I’m getting the feeling I’ve been scammed out of £149 and you have just taken my money .
I will be contacting my banks fraud department regarding this, and trading standards .

Hi

I ordered a Dyson Hairdryer on 17 June - it’s now past the 7-10 days working days dispatch that where on the terms when I purchased . My invoice on purchase states I would be updated when my order was dispatched to me I’ve had no communication from your team , no shipment details , no tracking
My order number is : 21010/170622/26

I’d like to cancel my order for non receipt and a full refund issued .
Today is the 4 July 2022.

Kimberley HOWES

Refusing to issue refund for returned item they don’t reply to emails or calls avoid avoid

I ordered my headphones on the 7th June and I was suspicious. The headphones weren’t expensive so I thought I’d risk it. I didn’t receive my headphones. The delivery company that they use also looks dodgy. It said my package was delivered but it 100% wasn’t. I think it’s all a bit of a scam to be honest.

Terrible service, only reply to emails with automated response.
Still have not received the item but have received a notification from a delivery service saying sorry we missed you but I was in all day. Also never received confirmation of order. Don’t even have an order number. I think this website might be scamming people. Also haven’t been able to speak to anyone over the phone. Don’t think I’ll get my money back. Stay away!!!!!

Placed order 14 days ago, not received product and they do not answer the phone or emails. I am now missing £300 with no way of communicating with these people. Avoid!

Ignored all my emails. I returned airpods and still haven't received my refund for about 2-3months also no reply. Avoid them if you don't want to lose money.