Discount Group 

Do not buy it’s scam. My partner bought for me a pair of AirPods for my birthday. Never arrived. We have called the number on their website, it’s ringing then nobody answers the calls. He lost the money and called his bank to see if they can open a dispute. Don’t think so coz he paid with a debit card and they have already processed the transaction. I want to report that to the police, but for sure they will open another website if they get caught. I have seen a few positive reviews left recently, probably fake. Unclear how a customer can leave a positive review to these scammers honestly.

I ordered a pair of airpod pro earphones with magsafe charging case from discount headphones a couple of months ago.

When I attempted to use the earphones, I found that neither the noise cancellation or noise transparency features of the product worked.

I was told that if I returned the product within 14 days of receiving, then I would be able to get a full refund. I got my return tracked so I know that my headphones did arrive within the 14 days. However, I still haven't received a refund.

I have reached out to the customer support on 2 occasions, but neither of these complaints were answered. I am confused and disgusted by this company and would advise you NOT TO BUY from this company.

DO NOT TRUST I ordered a bundle from these and never received the items and because they use a delivery company with deceitful drivers who claim you sign for things when you don't and they take the side of the driver so you lose your items and your money great scam if they do this to 5 out of 10 customers

Scam company!!! ordered a dyson airwrap on the 12th of June. no product , no answer to my emails, or phone number most of the times. I managed to speak with them twice on the phone, they said they will look into it and contact me back and never did. Sent emails to Laybuy the finance company I used (they have no phone number) no answer from them either. I am trying to recoup my money through my bank.

RE Order number 22998/030722/47

I purchased Airpod Gen 3 2021 *OPEN BOX*

Air Pods arrived quickly and packaging all looked good. The right Airpod will not hold more than 15% battery and dies after 10 mins every time after attempting to charge.

I have sent 2 Emails to customer service - No reply
Called Customer service 12+ times - Always to voicemail
Left 2 voicemails to call back and received nothing.

I wish to exchange my items and need guidance what is the next step.

I hope you can resolve and improve communication as currently it is unacceptable.

Thanks,
Matt Reed

SCAM BEWARE.

Pretty much as I stated above scam that takes your money and in my case 3 months later haven't even shipped anything or replied to any form of contact.

If I could give them zero, I would! I ordered a pair of AirPods Pros a few months back, they were faulty when they arrived so I tried to contact them for a number of weeks to get a returns label and arrange an exchange. I must have sent at least 20 messages/voicemails. Eventually, I received an email with the link needed to return but they would not pay the postage as it was outside of their two week returns window - despite me trying to contact them a couple of days after receiving the item. Anyway, I begrudgingly paid the return postage and tracked it, it was received by the seller a few days later. A month, and dozens of emails/voicemails, passed and still no new AirPods. I eventually got an answer to one of my calls, which I must admit caught me off guard as I was expecting the usual ‘all our agents are busy’ voicemail (I doubt there are any agents) and explained that I was still awaiting my replacement. No apology, just lots of checking different systems, then a promise of a new pair being sent. Indeed, true to his word, another pair arrived a couple of days later, however…the pair received couldn’t have been more obvious that they were a copy if a toddler had drawn an apple on the box! Off centre apple logo, no apple markings on the item itself and a very friendly Asian voice telling me that my AirPods were ‘connected’ every time I opened the case! I have been trying to contact him since and, surprise surprise, no response. I am at the point of leaving 2 or 3 messages a day and emails but no reply. I shall be reporting this sham of a company to trading standards, hopefully the plethora of other people who seem to have had similar experiences will follow suit. Trading standards don’t investigate individual complaints, but will do so if they are numerous complaints. So, if you are thinking of buying anything from this waste of space, please don’t and; if you have bought something from him and have had a similar experience to myself, please repost him so he can stop taking honest people’s hard earned money.

Update…after writing this review, I sent a further message informing him that I would be contacting trading standards and mentioned all of the negative reviews on here, and got an almost instant response (clearly should have threatened this earlier) and this was it…

Thank you for reaching out , we note you claim “we are selling counterfeit items” you will note your purchase was for Discount Headphones Airpod Pro , now this should be not be confused with with Apple Airpod(s) you should note Airpod is not a registered trademark of Apple.
Therefore the statement made that we are selling counterfeit item is defamatory so when contacting trading standards may we also advise speaking legal counsel in relation to such as any review making claims like you have made here will be addressed with a letter before action which we will pursue and serve against yourself.
If we can assist with anything further please don’t hesitate to contact us again

Regards

DCH

I replied with a screenshot of his page which says make ‘AirPod’s’ (that’s not my poor grammar, it’s how it is on his website, with the description talking about the submersible experience of AirPods Pro…

The item also came in a box which is the exact replica of a genuine Apple AirPods box, with the Apple logo, AirPods Pro stamped on the side (which he stated that on the website they are listed as Airpod (no ‘s’) so are not counterfeit. I’m still waiting for an answer as to why they were in a sealed Apple AirPods box, if this was not his intention!

Absolutely disgusting company. Waited 3 weeks for an order to be cancelled and myself to be refunded. Laybuy have stated the refund status comes from discount headphones themselves and that they can’t do anything until it has been confirmed by discount headphones. Finally got through to a person on the phone at discount headphones about a week and a half ago and still no refund. DO NOT order from this company. You won’t get your money back and can’t get hold of anyone!

This company is a scammer, impossible to get replies from as they sent me the wrong item and when I returned it took several emails and phone calls to be told a refund will be issued now nearly 3 weeks after being told my refund was issued there is still no sign of the refund and no emails and phone calls are being answered making me think they have blocked me

bought dyson supersonic hairdryer for my partner for her birthday on 27/06/22 for £179.99 with express delivery, still waiting on them to arrive. have sent several emails to discount headphones, got a response to my first email saying the customer service team would be in touch in the morning to sort my query out but they never did and subsequent emails have been ignored since then which seems to be a recurring theme with this lot. will need to go through a whole rigmarole now no doubt just to get my money back due to this cowboy outfit! AVOID

I bought headphones 2 week ago but didnt received ,texted to sale assistant they reply to contact delivery company (Im contacted delivery company and they asked to inform sales assistant to contact directly and I Informed Discount Headphones team about it) and they not reply to me.
Try to contact Discount Headphones last week and this
week and send 5-6 emails but they ignoring and not replying to me, then tried to post on
Discount Headphones Facebook page and they just blocked me and delated my comments.Why? ref: 22775/010722/02

I ordered a Dyson Air Wrap nearly a month ago and have finally received it after having to go to the delivery depot to pick it up. No one gets back to you, I have left numerous voice messages and emails and you just get an automated responses on email and the phone lines go straight to voicemail. I really wouldnt recommend using this company. I think it is a one man band who doesnt give a fig.

Ordered a speaker
Not turned up
No response to email,telephone ect
Think this is a scam
Do not use

2 weeks later and still no sign of refund ! Spoke to Laybuy and been told no refund has been issued by the company and even if it did they are responsible for the refund! Still can’t get hold of them no reply to emails or phone calls! Disgusting!

Placed an order for a dyson hairdryer on 19th June. Have emailed and phoned a number of times but no response as still have not received the item. Took payment the same day with the email saying it would take 5-10 working days to receive my order. Very disappointed.

Ordered on 20/06/2022 £399.00.
Still waiting for someone to get back to me on a refund. Won’t answer calls or emails and now I’ve had to open a dispute with my bank to try and get my money back and I’ll have to wait until 8th November as they are given a certain amount of weeks to get in touch.
Sitting on money that isn’t for them to keep!

Bought a set of straighteners for my partner in March this year and they stopped working 2 months later.
Filled in the refund form and sent back with straighteners and proof of purchase.
4 weeks later and numerous emails and voicemails left and no reply and no refund.
Straighteners cost £299.
Going to have to contact consumer watchdog as they can't even acknowledge returned goods which were sent special delivery.....

Bought refurbished AirPods that are faulty, have tried to contact numerous times. My phone and email. Would like a refund, and things to be sorted ASAP.

Don’t even go there with this totally dysfunctional so called company, if it is a company????????? Still awaiting hairdryer or refund after 5 weeks !!!!! After no show of each , plus numerous emails & phone calls , this action is meaning an email to trading standards & eventually the police , so Discount Headphones. Take action , you have all my details etc .therefore if you are genuine , you can show all the customers your faith by either goods or refunds Lynda Mather

Purchased a reconditioned Dyson hairdryer. Having awaited in excess of the maximum delivery time I contacted them to be told I would be refunded within 2-3 working days. More than two weeks later I am still awaiting this refund. Have emailed them but have had no response.

Update
Despite numerous emails regarding refund all have been ignored. Reading many similar experiences from others who have had the misfortune to purchase goods from this company. Not sure how they are allowed to continue trading. I now intend to contact Trading Standards which hopefully will prevent other people having an experience like I have suffered.