DiscoverCars.com Reviews 

288,487
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 33,883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital online booking process is exceptionally clear, quick, and user-friendly, making holiday reservations entirely smooth and hassle-free. People also genuinely appreciate the highly competitive pricing options and the wonderfully professional staff members who consistently provide truly excellent support throughout the entire journey. However, some customers also noted that certain desk agents working at local partner agencies can aggressively push unnecessary extra insurance policies. A few other people similarly felt that unexpected extra financial charges, sudden booking alterations, or vehicle class discrepancies occasionally occurred during counter pick-up.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive platform, fast... See more

Booking process

Users describe positive interactions with booking process, highlighting smooth reservations, decent prices,... See more

Service

Consumers find service to be a satisfying and reliable experience, frequently praising the fast,... See more

Price

Clients share positive opinions on price, noting that the platform offers very affordable rates and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company provides better prices than renting cars straight from the car rentals. I used their sevices in Dubrovnik (Croatia) and Palermo (Italy) airports - everything was fine (maybe because there... See more

Company replied

Rated 5 out of 5 stars

Such an easy transaction, nothing hidden; the car you are picked up in at the airport is the car you are hiring, so you only have to load your bags once, and having unlimited mileage meant we could go... See more

Company replied

Rated 5 out of 5 stars

Via DiscoverCars out booking was via Sterling Cars, who were excellent in all regards. No Insurance up drilling ‘BS’ just honest helpfully people. We’d defo use again without question.

Company replied

Rated 5 out of 5 stars

The customer service was superb. " "The car we were offered had a faulty tire, they quickly changed cars for us without delay or problems, very good. " "Nothing. all good I especially like that... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

DiscoverCars.com is a leading global car rental booking platform, connecting tens of millions of travelers annually with the best car rental deals from over 1,000 partners, both large global brands and small local providers, in 50,000+ locations across 164 countries, offering a full range of rental vehicles from mini cars to SUVs and passenger vans. Named the World’s Best Car Rental Booking Website by the World Travel Tech Awards four years in a row, DiscoverCars.com makes renting a car easy, transparent, and affordable. Backed by a diverse team of 220+ professionals, the company’s mission is to empower users to discover the joy of traveling by car. DiscoverCars.com is available in 31 languages and offers 24/7 customer service to support customers throughout the rental process in many of those languages, which has won multiple awards, including the Business Intelligence Group's Excellence in Customer Service Award. The company has been recognized in the Financial Times’ FT 1000 list of Europe’s fastest-growing companies in multiple years. The company maintains a 4.6/5 rating on Trustpilot, based on over 200,000 verified reviews. The company has an app available for both iOS and Android, which has also been named the World's Best Car Rental App in the World Travel Tech Awards. Through it, customers can both book a rental vehicle and keep track of all the important information they need.

Why Book with Discover Cars?

Written by the company

👍 Save 15%
Discover Cars’ customers pay, on average, 15% less than those who book directly with a car rental company.
📆 Free Cancelation
If you cancel your rental at least 48 hours before your pick-up time, you will receive a full refund.
💸 No Hidden Fees
The price we quote is the price you pay. No shocks or surprises. All taxes and mandatory fees are included in our quoted prices.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

288K reviews

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Asks customers to review

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4.6

All reviews

(288,487)

57,671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value for money

Great value for money, friendly staff, fast check in/out.

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello,

We’re delighted to hear you found great value and enjoyed the friendly service and quick check-in and check-out. Thanks for sharing your experience!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Extra insurance worth it !

Car rental as I had rented the car, no problem ! I had purchased discover cars extra insurance. I returned the car with a scratch and discover cars extra insurance covered this scratch with no problem,with in 2 days! Simple and straight forward with no problem !

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Guy,

Thank you for sharing your experience. We’re delighted the rental went smoothly and that your DiscoverCars.com extra protection covered the scratch promptly, with the process completed within two days. It’s wonderful to hear everything was simple and straightforward.

Best regards,
Eva Smith
Community Manager

Rated 5 out of 5 stars

Very easy

Very easy. Need to add my son in
Law

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Lomion,

We’re glad booking was easy! To add your son-in-law as an additional driver, please contact us via chat, email, or phone with your booking details, and we’ll help you check the provider’s requirements.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Smart reservation tool, easy to rent, friendly staff and good value for money

Convenient online reservation tools, friendly staff, car condition above expectation, good value for money

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Dmitry,

It’s wonderful to hear that booking was convenient, the staff were friendly, and the car exceeded your expectations. We’re glad you found it to be good value for money. Thank you for choosing DiscoverCars!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Easy to book

Easy to book. Good value for money. Good hire company.

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Khaled,

We’re delighted to hear that booking was easy, you found a great-value offer, and you had a good experience with the hire company. Thank you for choosing DiscoverCars.com!

Eva Smith
Community Manager

Rated 5 out of 5 stars

Very professional

Very professional, helpful personnel and the car was in very good condition.

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Konstantinos,

Thank you for sharing your experience. We're delighted to hear that you found the personnel professional and helpful, and that the car was in very good condition. We hope to help you find a great rental again.

Eva Smith
Community Manager

Rated 5 out of 5 stars

Had an issue with my booking and called…

Had an issue with my booking and called the helpline, spoke to Morgan and must say he was exceptional, solved the issue in a matter of minutes, great service 5 star

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Valentino,

Thank you for sharing your experience. We’re so pleased Morgan was able to resolve your booking issue in just a few minutes. We’ll be sure to pass along your kind words, and we’re grateful for your five-star rating!

Eva Smith
Community Manager

Rated 4 out of 5 stars

When you update the times of pick up…

When you update the times of pick up you need to redo the whole form once again

September 26, 2026
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Matteo,

We’re sorry that changing your pickup time meant filling out the form again. We understand how frustrating that can be, and appreciate you sharing this feedback. If you need help updating a booking, our team is available by chat, email, or phone.

Eva Smith
Community Manager

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