Flow Reviews 

One star is still too much.
No internet for a week and called the support every day several times. Never someone picked up and if you choose the "faster assistance by whatsapp" that they call you back, this service call never arrives.
The poorest service i've ever experienced... wait... there is no service... how should that be called... maybe ignorance or so.

The absolute worst customer service in Jamaica. The service is exhausting and ineffective they use WhatsApp so they can avoid our problems start talking to us and just disappear and when your on call the wait time takes ages and they try multiple times to WhatsApp where they will dismiss your issue

I have used Customer Services online trying to assist my mother. I always have the same poor service. When using the online system it takes ages to get through, then when I do it will take at least an hour for the officer to take my details because of the long waiting in between waiting. Flooding that I then get told that I will have to be transferred and would inform the next officer of my problem. I have to wait again then when the officer is online I am asked for my details all over again. I wasted over an hour online to achieve no progress stuck at the same stage, its ridiculous. Jamaica needs some competition and we the public need other choices so that we can go elsewhere.

I didn’t want to waste me breath or no long writing .words will never explain. This company I assume is under no management and under no investors. That’s it.

If I could give Flow 0 Stars, I would. I don’t understand how Flow is one of the biggest service providers. They are incompetent and ridiculous. This company need dissolving.

Give people the service and modems they need. Stop delivering old crap modems, that used to be on retirement.
The service they all read from a pre written code and copy paste that in the chat. It's every time the same.
Stop only thinking about money, provide better service.

I was a student at UWI in 2006 completing a Bachelor's Degree and all of my friends complained about slow internet and internet dropping. Fast forward to 2025 my kid is completing a Bachelor's every freaking night the internet drop. Flow is an embarrassment. You can't sustain a university? Leave the internet business then. Imagine this university allowing this to happen for decades. Like are you on 1 GB plan?

3 hrs on watsapp waiting for a live agent....still waiting
Currently 15 mins on hold on phone ..anniying dreadful music...still no agent
Jamaica flow treats customers badly because they have the monopoly....

Worst service ever. Their lack of information is legendary. "I don't know" should be their slogan

Prices need to come down. Way too expensive for Barbados.

Thieves. Almost everytime i turn off my data before it said it expired and it still took away all the credit i had left on the phone🙄👎
Considering to switch to digicel at this point

Terible service, I got a new phone and am now locked out despite topping up. They need clear and specific instructions

Alas zero rating not permitted.

Flow TCI is completely dysfunctional. The service falls over all the time and once again I have zero service because there has been a local breeze. Utterly useless as a firm. Customer service polite but entirely ineffective (often they can't even route the messages to their own engineers).

Appalling. We need Starlink everywhere to have a modern internet.

My wife and I had one of the worst customer service experiences we’ve ever encountered at the Flow Cayman store in Galleria Plaza. We waited approximately one hour and a half just to obtain an eSIM for my wife’s new phone, a process that should take minutes. The queue system is completely disorganized and ineffective, creating unnecessary delays and frustration for customers. To make matters worse, when our names were finally called, we were attended by a staff member who was rude, dismissive, and clearly uninterested in assisting customers. If someone does not like working with the public, they simply should not be in a customer facing role. As a direct result of this experience, we have decided to port our phone numbers to Digicel Cayman in the near future, so we never have to go through this type of experience again. This level of service is unacceptable for a company of Flow’s size and reputation.

Flow contacted me to convert my prepaid account to a postpaid account.
I agreed to convert if I could keep my DIGICAL business phone number, a phone number I had for 10+ years I was told that could be done but it would take a few days to accomplish. Typically you must activate the account however, some eager sales rep activated the account and I ended up with a new number. I request to cancel the service several time which they eventually did but I was billed for both numbers. My number was ported close to three weeks later but in the mean time I purchased prepaid credit. I'm now being told that I had a *HYBRID* sim which allow you to buy credit to add to your POSTPAID account. I was never told this so now I have been billed $17,000 for post paid service I never know I had ..THE VERY IDEA THAT YOU CAN BUY PREPAID CREDIT FOR A POSTPAID ACCOUNT MAKES ABSOLUTELY NO SENSE.. Its a scam

Flow shouldn’t even be allowed to operate. Period. Poor customer service and poor internet service.

When the data ends Flow steals your main credit. How am I to reactivate my plan if they steal back the credit. I bought a $1,000 credit and before I could activate the plan, Flow stole over 75% of the credit, I just bought. DIGICEL DOES NOT DO THAT TO THEIR CUSTOMERS. Worst thing is, Flow is suppose to be a Jamaican Company. I'm burning my Flow sim or switching back to DIGICEL. Worst Mobile Company ever. Stop stealing credit and find out how DIGICEL treats their customers. THIEVES!!!
#ZEROSTARS #FLOWSUX

Flow is a real disaster. The worst that could have happened to Curacao. You pay for 16 Mbs and the maximum that you receive is 4-5 Mbs.
It is just horrible.

Poor customer service care. No technical support for issues lasting 4 days.....No Internet the whole time and being told someone is coming!!!

On Monday, October 13, 2025, I received a call from Flow offering an upgrade to include cable channels for only $10, which I found highly suspicious. After researching, I discovered they had been OVERCHARGING me, $485 for a basic internet package. Instead of addressing the overcharging transparently, Flow tried to obscure the issue by pushing a new package deal, which I find very UNETHICAL

I was told to visit the (Price Plaza) branch, where the customer service was extremely poor and of course showed NO EMPATHY. They corrected the billing system to reflect a $300 rate but refused to reimburse me or credit my account for years of overcharges. They also insisted that I still have to pay $485 for this month’s bill since it was already issued. Even if I had accepted the offer, I still would have been paying approx. $50 more because the bundled package with Cable TV and free calls cost $442. "Is this company serious?" I wish I could give them zero rating. Flow where is your INTEGRITY?