Disturbia Reviews 

28,008
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 8,596 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wide variety of beautiful, high quality alternative clothing options available on the platform. Shoppers often mention that the items match the online photos perfectly, arrive securely packaged, and offer a truly comfortable fit. Some reviewers were not happy with the returns process due to high shipping costs and complicated international procedures. A few consumers also experienced occasional issues involving delivery delays, missing packages, or confusing sizing conversions. People noted that these unexpected challenges occasionally impacted their overall satisfaction.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality material, unique... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with the well-made items,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast postage times and reliable,... See more

Order

Users describe ambiguous interactions with order experiences, as customer opinions are sharply divided. While... See more

Return policy

Customers consistently note ambiguous experiences with return policy, as many reviewers highlight that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic dealing with a product broken in transit. Excellent quality. Would be 5* but the mirror was slightly less good quality (it bends your reflection a bit) but everything else was perfect an... See more

Rated 4 out of 5 stars

Returns are too expensive. I'd like to see more tops and sweaters that aren't cropped or oversize. One of the blouses I ordered arrived with a thick layer of lint and was poor quality poplin cotton. O... See more

Rated 5 out of 5 stars

Firstly, I love the choice from this site, the clothes are beautiful and offer from casual to going out statement pieces. The quality has almost always been good, and has improved over the years... See more

Rated 5 out of 5 stars

I’m really happy with the customer service I received. Everyone was very helpful, friendly and efficient, and my query was dealt with quickly and professionally. They also went the extra mile to make... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.4

All reviews

(28,008)

9,268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Medusa Vibes!

I absolutely love the dress I ordered! It is gorgeous and well-made. Shipping was fast and I will definitely be ordering more from Disturbia!

September 7, 2026
Rated 5 out of 5 stars

Delivery was good

Delivery was good, the dress and sweater fits perfectly. Only thing that is a little less is that the dress after washing it looks like it is going to pall a little

September 7, 2026
Rated 3 out of 5 stars

50€ and two buttons broke first day

I ordered a wonderful blouse but for 50€, I have to tell that I am really disapointed. The quality is not here. The fabric is thiner than I expected, the sleeves are longer than it seemed on pictures and as I was putting on carefully, two buttons popped off! Still a beautiful piece to have in my closet but sorry, it's not worth the price.

September 7, 2026
Rated 1 out of 5 stars

Very poor quality with a high price tag

Item arrived quickly but was poorly packed, shoved into a plastic bag so all creased and wrinkled. Also extremely poor quality for the price. Bought it as a gift for my daughter, but almost ashamed to give it to her. Won't be buying from this company again.

September 19, 2026
Unprompted review
Rated 3 out of 5 stars

Great look & fit/Bad textural feel

This moody floral print on corduroy hits the perfect creepy/cozy note but sadly feels like corrugated cardboard, even after a wash and dry. conflicting reviews left me willing to roll the dice. The sizing for US14 was right on the money, tho - 14s were just right on my 173 lb mid- section. I’m petite and short-waisted so I think they’d be perfect on a 5”5’ to 5’7” height person.

September 4, 2026
Rated 1 out of 5 stars

Title: Order not received and very disappointing customer service



I placed an order with Disturbia on August 29th (E296909) and, almost a month later, I still haven’t received it.

The shipment was sent via FedEx and the tracking eventually showed “Returned to Sender.” I have contacted Disturbia several times by email and social media, but instead of receiving a solution, I have been repeatedly asked to provide my address again. I have now provided the same address four times.

I paid for shipping with an estimated delivery time of 4–6 business days. Almost a month later, I still have no package and no clear explanation of what has happened.

I genuinely like the brand and was excited about my first order, which makes this experience even more disappointing. The customer service and handling of this delivery have been extremely frustrating.

If I don’t receive my package this week, I will be requesting a full refund.

September 20, 2026
Unprompted review

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