Everything was awesome except for the earrings I got. The backing on them is pretty poor quality. I had to use pliers to bend them so the backs wouldn't just slide right off. Somewhat disappointing as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If an item doesn't fit or is faulty, the return process is very quick and smooth, though it does cost money. Customer service is friendly, fast, and accommodating. They have some truly ex... See more
Company replied
I’ve been buying my clothes from Disturbia for years now. I am almost always very impressed by the design/construction of the clothing I purchase. Shipping and delivery time is also incredibly fast. I... See more
Company replied
Good customer service, I had an issue with a double payment that got resolved in less than a week. Good shipping times, they handle their returns and exchanges by the book (they reserve the size you w... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Clothing Supplier
- Fashion Accessories Store
- Men's Clothing Store
- Streetwear Store
About Disturbia
Written by the company
Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us
ABOUT DISTURBIA
Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.
Contact info
3 Silverton Court, NE23 7RY, Cramlington, United Kingdom
- +44 (0)333 091 6980
- help@disturbia.co.uk
- disturbia.co.uk
4.4
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
At this point I've shopped serveral…
At this point I've shopped serveral times at Disturbia and I love the designs. Shipping is fast and reliable. However sometimes I would expect better quality in the fabrics and cuts, especially at that price. Some garments have pilled after a few wears.
July 27, 2026
Reply from Disturbia
Hi Susana,
Thank you for your continued support and for sharing your feedback. We're so glad to hear you love our designs and that shipping has been fast and reliable for you. We're truly sorry to hear that some garments haven't met your expectations in terms of fabric quality and cut, especially with pilling after a few wears. We appreciate you bringing this to our attention as we are always striving to improve. If you could please reach out to our customer service team, they will be more than happy to assist.
Really hapoy with the order
Everything was fine! I was a lit a bit scare (for the first time ordered )that the quality and size would be bad but I was so happy when I try it on. Everything is perfekt!
July 30, 2026
Reply from Disturbia
Hi Marta,
We are so happy to hear that your first order exceeded your expectations! It's wonderful to know that you are pleased with both the quality and size of your item. Thank you for sharing your positive experience!
One of my favorite stores!!
One of my favorite stores!!! I love the unique clothing, would like to see some edgier pieces though
Website is easy to navigate & shipping is fast
July 30, 2026
Reply from Disturbia
Hi Robyn,
We're so thrilled to hear we're one of your favorite stores and that you love our unique clothing! We appreciate your feedback about wanting to see edgier pieces. It's also wonderful to know you find our website easy to navigate and shipping fast.
The clothes are just so cool
The clothes are just so cool. I'm buying for my teenage daughter & she loves everything. She is very petite, it's hard to find clothes to fit her but everything fits great with Disturbia.
July 30, 2026
Reply from Disturbia
Hi Brandy,
We're so happy to hear that your daughter loves our clothes! We appreciate your kind words.
I just love the clothes so much
I just love the clothes so much. They fit really well and look lovely.
July 27, 2026
Reply from Disturbia
Hi Soraya,
We're so pleased to hear that you love our clothes so much! It's wonderful to know that they fit really well and look lovely on you.
Highly recommended company
Easy ordering process, order was delivered quickly with good communication from the company. The clothes are well designed and good quality, ive only ever had to return one item to Disturbia and the returns process was quick and easy too. Highly recommended.
June 26, 2026
Reply from Disturbia
Hi Karolyn,
We're so happy to hear you had such a positive experience with our ordering process and quick delivery! It's wonderful to know you appreciate the design and quality of our clothes, and that our returns process was easy for you.
The return shipping fee is ridiculous
The return shipping fee is ridiculous. I will never do business with this company again!
July 28, 2026
Reply from Disturbia
Hi Noreen,
We are sorry to hear this! Our standard USPS returns are pre-paid to be deducted from your refund to allow for easier returns which is currently $8.00. We appreciate you sharing your concerns about the return shipping fee and we are deeply sorry this has caused an negative impact to your experience with us. We will take this on board for our future of returns.
The products are unique and I was…
The products are unique and I was surprised by the quality.
July 26, 2026
Reply from Disturbia
Hi Leslie,
We are so glad to hear that you found our products unique. Thank you for your wonderful feedback!
Taking surveys to begin with is always…
Taking surveys to begin with is always nice! Good quality fast shipping!
July 27, 2026
Reply from Disturbia
Hi Hannah,
We're so happy to hear that you enjoyed taking our surveys and that your order arrived quickly and was of good quality. Thank you for your positive feedback!
Is a beautiful dress,I love the…
Is a beautiful dress,I love the material is the perfect size, I recommend it .delivery was on time and perfect condition,easy to order
July 30, 2026
Reply from Disturbia
Hi Silvia,
We're so happy to hear that you love the beautiful dress and its material! We're also delighted that delivery was on time and in perfect condition, and that ordering was easy.
Reply from Disturbia
Hi Asher,
We are so happy to hear that your girlfriend loved the present! Thank you for sharing your positive experience with us.
I never received my package.
July 27, 2026
Reply from Disturbia
Hi Madeleine,
I am so sorry to hear that your package never arrived. I understand how frustrating this must be, and I want to assure you that we take this very seriously. Please reach out to our customer experience team so we can investigate this further for you.
Reply from Disturbia
Hi Paul,
We are so glad to hear that the present was well-received! We truly appreciate your positive feedback.
Reply from Disturbia
Hi Eline,
We're absolutely thrilled to hear that you found the dress to be of great quality! Thank you for your wonderful feedback.
It is always Christmas for me to open…
It is always Christmas for me to open my order..very happy with it..only my box was very damaged..☺️
July 28, 2026
Reply from Disturbia
Hi Lily,
Thank you so much for your wonderful review! We're absolutely delighted to hear that opening your order feels like Christmas and that you're very happy with it. We sincerely apologise that your box arrived damaged. We appreciate you bringing this to our attention.
Love the dress though quality isn't quite what is like
Experience of ordering and delivery was all great.
I love the dress, however the fit around the neckline isn't great. It's very low cut and was hoping to wear to work, and the collar unfolds a lot. I'm going to adjust so I can wear it because the style is great.
July 30, 2026
Reply from Disturbia
Hi there,
We're so happy to hear that your ordering and delivery experience was great and that you love the dress's style! We're sorry to hear about the neckline not being quite right for work and appreciate your understanding as you adjust it.
Can definitely recommend the products
You really have nice, extravagant and unique pieces in nice quality and pretty fast shipping! The only „issue“ I had was that I first ordered something in my usual size which turned out to small - My own fault of course - and after a closer look on the size chart I went for an exchange in 2 sizes bigger.
This unfortunately turned out to big and there wasn’t an option to do another exchange but to like cancel the order and „close“ the chain and I needed to place a new order for the size inbetween. It was a bit frustrating and I needed to pay for the shipment myself. I get where this is coming from but now I had to pay alone 20€ more for the shipment because of the back and forth.
I still recommend and am very happy with how everything turned out. I love every piece I kept.
July 30, 2026
Reply from Disturbia
Hi there,
We truly appreciate your kind words about our unique pieces and fast shipping. We are genuinely sorry to hear about the sizing difficulties you experienced and the frustration this caused with the exchange process and additional shipping costs. We understand how inconvenient it must have been to navigate multiple exchanges to find the right fit. Your feedback is incredibly valuable as we continuously strive to improve our customer experience. We are glad that despite these challenges, you are happy with your kept pieces.
Excellent quality and delivered on time…
Excellent quality and delivered on time as agreed. Well packed and presented
July 29, 2026
Reply from Disturbia
Hi Monica,
We're so pleased to hear that you're happy with the excellent quality of your order and that it was delivered on time as agreed! We truly appreciate your positive feedback.
Excellent homewares
Excellent homewares. Great quality. Fast delivery. Will recommend and shop here again.
July 30, 2026
Reply from Disturbia
Hi Joey,
Thank you for your fantastic review! We are so pleased to hear that you are happy with the quality of our homewares and the speed of our delivery. We truly appreciate your recommendation and look forward to welcoming you back for future purchases!
Gorgeous clothes 😍
Its absolutely gorgeous..my favourite purchase yet..
Arrived in 2 days..love the packaging.
Love the way the company are genuinely interested in in giving the customer a good experience.
July 29, 2026
Reply from Disturbia
Hi Maureen,
We're absolutely thrilled to hear that your recent purchase is your favorite yet and that it arrived so quickly! It's wonderful to know you loved the packaging and felt our genuine interest in providing a great experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.