Everything was awesome except for the earrings I got. The backing on them is pretty poor quality. I had to use pliers to bend them so the backs wouldn't just slide right off. Somewhat disappointing as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If an item doesn't fit or is faulty, the return process is very quick and smooth, though it does cost money. Customer service is friendly, fast, and accommodating. They have some truly ex... See more
Company replied
I’ve been buying my clothes from Disturbia for years now. I am almost always very impressed by the design/construction of the clothing I purchase. Shipping and delivery time is also incredibly fast. I... See more
Company replied
Good customer service, I had an issue with a double payment that got resolved in less than a week. Good shipping times, they handle their returns and exchanges by the book (they reserve the size you w... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Clothing Supplier
- Fashion Accessories Store
- Men's Clothing Store
- Streetwear Store
About Disturbia
Written by the company
Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us
ABOUT DISTURBIA
Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.
Contact info
3 Silverton Court, NE23 7RY, Cramlington, United Kingdom
- +44 (0)333 091 6980
- help@disturbia.co.uk
- disturbia.co.uk
4.4
Excellent
27K reviews
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Mediocre borderline disappointing
I sized up in the dress and it was still a really tight fit in addition to a design flaw where I couldn't hardly lift my arms. The shoes were comfortable, but the material of the mesh shirt was stiff and awkward. Plus the cuffs were SUPER small, so I can't fit my hands through without unbuttoning them. Seems like poor clothing construction and quality for the price point. I wanted to love the clothes, but I find myself wishing I spent my money elsewhere.
July 27, 2026
Reply from Disturbia
Hi Brooke,
Thank you for sharing your honest feedback. We’re sorry the fit, construction, and materials didn’t meet your expectations, especially after sizing up. We truly appreciate you bringing these concerns to our attention and will share your feedback with our team.
Reply from Disturbia
Hi Rachel,
Thank you for your wonderful review! We are so happy to hear that everything arrived on time and fit perfectly. We truly appreciate your positive feedback!
Ordering and returning was easy
Ordering and returning was easy. Some of the items didn’t fit, we reached out to customer service online and were able to order replacements with ease. The clothes are attractive and seem to be well made.
July 25, 2026
Reply from Disturbia
Hi there,
We're so pleased to hear that your ordering and return process was easy, and that our customer service team was able to assist with replacements smoothly. It's wonderful to know you find the clothing attractive and well-made!
Reply from Disturbia
Hi Karen,
We're so glad to hear that your ordering experience was smooth and that your shipping was fast! We appreciate your positive feedback.
Reply from Disturbia
Hi Kelly,
Thank you for your review. I am truly sorry to hear that your package has not arrived. I understand how frustrating this must be. Please reach out to our customer experience team so we can investigate this further for you. If you could please contact our customer service, they will be more than happy to assist.
Lovely items
Lovely items! Well made beautifully posted. Lasting items I love. Thank you disturbia
July 27, 2026
Reply from Disturbia
Hi there,
We are so thrilled to hear how much you love your items! It's wonderful to know that you find them well-made and lasting. Thank you for your kind words.
Quality is really nice and it’s so hard…
Quality is really nice and it’s so hard to trust companies like I can trust this one
July 24, 2026
Reply from Disturbia
Hi there,
We are so thrilled to hear that you're happy with the quality of our products! It means a lot to us that you feel you can trust our company. Thank you for your kind words.
The time it takes to ship my package is…
The time it takes to ship my package is so long. It makes me want to cancel my order
July 25, 2026
Reply from Disturbia
Hi Sara,
We are truly sorry to hear about the extended shipping time. We understand your frustration and are actively working to improve our delivery process. Your feedback is valuable to us. If you could please contact our customer service, they will be more than happy to assist.
Its been two weeks since ive ordered…
Its been two weeks since ive ordered and i still dont have what I ordered. Please use a different shipping service
July 25, 2026
Reply from Disturbia
Hi Ashlyn,
We are very sorry to hear that your order has not arrived yet. We understand your frustration and apologise for the delay and any inconvenience this has caused. Please reach out to us so we can investigate this issue and help resolve it for you.
Bought a size too small, easy fix
Loved the dresses but initially bought a size too small. The process of sizing up and returning the dresses was easy and replacements arrived in a week after that.
July 27, 2026
Reply from Disturbia
Hi there,
We're so glad to hear you loved the dresses! It's wonderful that the process of exchanging for a different size was easy for you and that your replacements arrived quickly.
Gorgeous fit and fast shipping
Both items are gorgeous and fit like a glove, which as a UK18 definitely isn't something that i'm used to.
Combine this with fast shipping and the experience honestly couldn't have been better.
July 27, 2026
Reply from Disturbia
Hi there,
We are so happy to hear that both items are gorgeous and fit perfectly! We understand how important a great fit is, and we're thrilled that our fast shipping contributed to such a positive experience for you. Thank you for your wonderful feedback!
Gift cards should not have expiration…
Gift cards should not have expiration dates, exchanges should be free since size guide is very inaccurate.
July 27, 2026
Reply from Disturbia
Hi Tonia,
We appreciate you sharing your feedback. We will pass this feedback on in regards to our gift card policies and sizing guides to improve our customer experience.
Beautiful dress, price is off though
Beautiful dress, the fit is amazing on me. The price is a little off I think though, the fabric is a little cheep feelling and overall very scratchy for how much the dress costs.
Would order again but only when on sale.
Very quick delivery to the Netherlands.
July 27, 2026
Reply from Disturbia
Hi Merel,
We're happy to hear that the dress fit you so well and that you received your order quickly. We appreciate your honest feedback regarding the fabric and its feel, and we'll certainly take your comments into consideration.
Too easy to shop!
Its always a pleasure to shop with Disturbia, the clothes are beautiful and well made, they shipped sooo quickly, and returning one of my items was so easy. Thanks as always for a great service :)
July 24, 2026
Reply from Disturbia
Hi there,
We're absolutely thrilled to hear that you always have such a positive shopping experience with us! It's wonderful to know you love the beautiful and well-made clothes, and that both the quick shipping and easy returns contributed to your satisfaction. Thank you for your kind words about our service!
Never disappointed by Disturbia
Never disappointed by Disturbia ! Products are amazing and georgous !
July 27, 2026
Reply from Disturbia
Hi Emilie,
We're so happy to hear that you're never disappointed and find our products amazing and gorgeous! We truly appreciate your wonderful feedback.
Bad quality in my opinion and therefore…
Bad quality in my opinion and therefore overpriced.
July 27, 2026
Reply from Disturbia
Hi Anna,
We appreciate your feedback regarding the quality and pricing. We're reviewing your comments to improve our offerings.
$75 Dress was too short to wear as a…
$75 Dress was too short to wear as a dress, so I planned to wear it with leggings. It’s black denim and washed terribly and there were white distressed areas from one single wash. The biggest kicker was how bad the black dye smelled, I couldn’t stand wearing it but didn’t have anything else with me to wear so had to leave it on for 7 hours and it made my skin smell so bad I had to shower
July 27, 2026
Reply from Disturbia
Hi Amy,
Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience with the black denim dress. It's concerning to learn that the fit wasn't as expected, and we deeply regret the issues you encountered with the fabric's quality after washing, as well as the strong dye odor. This is certainly not the standard we aim for, and we understand how frustrating and uncomfortable this must have been, especially having to wear it for an extended period. We appreciate you bringing these issues to our attention. If you could contact our customer service regarding this, they will be happy to help.
Easy to order
Easy to order, prompt delivery.
I got a gorgeous bag in the sale plus i,ve had loads of compliments about it. Thanks Disturbia
July 27, 2026
Reply from Disturbia
Hi Maureen,
We're so happy to hear that you found ordering easy and delivery prompt! It's wonderful that you love your gorgeous bag and have received so many compliments. Thank you for sharing your positive experience!
Reply from Disturbia
Hi Wioletta,
Thank you for your wonderful review! We are so pleased to hear that you are happy with the great quality and style of your item, and our fast delivery.
Reply from Disturbia
Hi Susi,
We're so pleased to hear that your experience was quick and uncomplicated! It's wonderful to know you're happy with the clothes and their style.
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