Taste wasn’t good. I ordered Ghevar, which is primarily a regional sweet, so i had low expectations but the google pictures of the shop showed a good one. The one i got was very disappointing, i have... See more
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It's a long story with this website. I will cut it short to poor website management with wrong delivery dates. They delivered the sweets 10 days post payment. To top it, they deliver to a shut drop of... See more
Company replied
Indian Mithai in Europe… with incredibly high quality ingredients (you can taste the ghee, saffron, cardamom…) and a taste like the best Halwai at home would be proud to achieve. It’s a miracle and am... See more
Company replied
From the first contact to final delivery, you guys were super efficient and kind. And most important, the person who received the gift was delighted. My only regreat is not having tried the Divine B... See more
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Written by the company
Authentic Indian Sweets and Snacks in Europe
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Daal Kachori was super yummy!!!
June 9, 2022
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Reply from Divine Bites
Thanks for your review. As discussed over phone, we have worked on the boxes for your next order and I hope it was delivered as expected. Look forward to see you again.
...end for authentic Indian sweets
...end for authentic Indian sweets, savories and street food ends with Divine Bites for me in NL. I had to wait for more than a decade to find traditional Indian sweets during festive occasions, thank you Divine Bites for solving the craving whilst living abroad.
March 16, 2022
Reply from Divine Bites
Thanks Anand. You just made our day :)
Very good place for high quality indian…
Very good place for high quality indian sweets.
March 10, 2022
Reply from Divine Bites
Thanks Gokul. It is the words like these that keeps us going. We are glad that you liked it.. Look forward to your next order :)
Authentic sweets in reasonable price
I have ordered quite a variety of sweets, so haven't tasted all yet. But so far the ones I tried are so authentic, takes me to my city Varanasi & India. My kids really liked the milk cake and we as well. Hope to see more variety of sweets added in future.
February 18, 2022
Reply from Divine Bites
Dear Manish. Thanks for your kind words. We hope that you will like the other sweets as well. This is why we started Divine Bites. To bring back the nostalgic memories of childhood and the life in India. We look forward to see you again soon.
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Reply from Divine Bites
Thanks Tom. I am glad that you liked the products. I am sorry that you feel that way about the prices. We try to go above and beyond for our clients and as you can imagine, it comes with certain costs. We pay special attention to customer service. We use the highest quality ingredients, and fresh local produce for our products. We are an ethical business and only use sustainable packing material. All these little things add to the cost and I believe our clients understand it. Thanks, and we look forward to seeing you again :)
Reply from Divine Bites
Thanks for your kind words Sankar. We look forward to seeing you again.
Average Review
Rashmalai and Ghevar was not up to how I would have liked.
Kalakand was okay.
Pista Figs Laddo was delicious.
October 21, 2021
Reply from Divine Bites
I am sorry to hear about that Sumit. Next time, if you do not like a product, please let us know and we will work with you to find a solution. Thanks, and see you again soon.
The food is exceptional. Made my day.
The food is exceptional. Memories took me back to my childhood. Highly recommended. Especially great as gifts. Packaging is chic.
The only thing was that there was no option on the website to select the time to pick up the food. In the end, I called them and it went well. So, it would be great if the pick-up orders could become more streamlined.
September 22, 2021
Reply from Divine Bites
Thanks Shailja for your kind words. I am glad that you had such nostalgic experience. We grew up in Rajasthan and there is no place like that for Mithai and Kachori. That craving is one of the reasons that encouraged us to start Divine Bites.
We have taken your feedback about the pick up date/time selection to the technical team. I can't promise this for the next release (which will be targeted towards Diwali), but the one after should have this feature :) See you again soon at the store..
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The Til and Gud Gajak tasted very good…
The Til And gud Gajak tasted very good ❣️ he was very happy getting it.
This I had sent for my brother based in Delft as a rakhee gift. The delivery happened quickly.
Happy to have found Divinebites (NL) 😇
September 17, 2021
Reply from Divine Bites
Thanks, Ditisha. Look forward to seeing you again around Diwali :)
Cozy place for Indian desserts in…
Cozy place for Indian desserts in Schiedam . We tried samosa and vegan choco desert. It tasted great. I look forward to try other snacks in future .
September 15, 2021
Unprompted review
Reply from Divine Bites
Thanks Manasa. We look forward to seeing you again.
Great sweets!
Amazing packaging! Great taste! Lovely quality. Would definitely buy again! 1000% recommend to try.
August 27, 2021
Reply from Divine Bites
Thanks, for your kind words Ankita. It means a lot for our team. See you again soon :)
Reply from Divine Bites
Thanks, Ankit. We look forward to seeing you again.
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Delicious and authentic taste
Delicious and authentic taste. Timely delivery and eco-friendly packing. Topper!
July 31, 2021
Reply from Divine Bites
Thanks Ravi. We are glad that you liked it. Looking forward to your next order.
The Divine Bites are delicious and…
The Divine Bites are delicious and delivered quickly. The package was beautifull! I definitely will order again! Thank you guys!
July 29, 2021
Reply from Divine Bites
Thanks, Minke. We are glad that everyone enjoyed it at the party. See you again soon.
Always awesome 😎
July 16, 2021
Reply from Divine Bites
Thanks Anyesh. Your kind words always make our day extra beautiful :)
The peda had no taste or flavors
The peda had no taste or flavors. The milk cake we tried earlier was good. But this time it was very different preparation. It felt semi cooked and also was also breaking too much.
I find the quality is inconsistent and it keeps changing. Last time we tried Rasmalai and it was hard as rock.
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This is my reaction after reading the reply to review and after the owner called me to take down the review. I believe the first step towards the improvement of a business or service is to accept the feedback honestly and work on it. Conversely, the owner it seems wants only positive reviews and called me to say that if I don't have a positive review then I should take it down. To label my honest review 'as an angry reaction to ruin his business' is a reply to belittle and demonise customers feedback. I have had multiple instances in the past where the quality was not consistent and the taste was sub-par. I have given feedback in the past on the phone and this time I had ordered something for guests at home and it was embarassing for us to offer them food that was below standard quality. I hope you take this as a step towards improving the business and preparation and value customers feedback.
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I would not respond any more to the false statements made by the owner. Congratulations, you win and the customer loses. You have not tried to understand the real problem with the food, never acknowledged the quality issue and only tried to put the blame on customer -‘Not sweet to your taste’ If you think this helps the businesses grow then all the best!
July 8, 2021
Reply from Divine Bites
Thanks for your feedback. You are one of the regular customers, and we understand it might be a bit disappointing if it was not up to your satisfaction. However, you should also understand that sending fresh products by post always has some risk of mishandling. We do not use any preservatives and artificial ingredients/colors. Each order is sent from a fresh batch, and at times, it might be too fragile (depending on the product and handling during post).
For Peda - From our conversation, I understand it was not sweet enough for your taste. However, that is a choice we have made with our recipes. We try to keep the white sugar low due to health reasons. You can always indicate your individual taste preferences under the order notes.
As far as "Rock Hard Ras Malai" is concerned, we issued a full refund to your order. As a business, there are only a few things that we can do if something goes wrong with an order - Offer a replacement or refund. That is exactly what we did, no questions asked! If you want to post an angry review to ruin someone's reputation, you should also mention the action taken by the business. That is the only fair way to post a review.
Thank you!
------------ Response to the updated review 11/7
I am not sure what are you trying to prove? First off, we just called to understand what went wrong, and offered an explanation. Secondly, we didn't ask you to take down your review. Instead, it was a simple question - after our explanation, would you reconsider the review. To which, you said, I don't think so, and that was it. I didn't insist or argue . I am not sure how does it portray any of what you have mentioned above.
You have a right to post a review with your experience (good or bad), and as a business, we have right to post a response to explain the other other side of the story. The response was not meant to initiate a verbal war or "demonise" (BTW, interesting choice of word) your feedback.
While we are on the feedback, I would also like to point out - you never gave us any feedback on phone. You sent us a one liner email and we issued a full refund - no questions asked!
The only reason why we called was to understand the grievances and take necessary actions. In the response above, I have posted the exact same thing that I explained over the phone. I still do not want to argue or paint a wrong picture. You can still edit the review to post other things but we will maintain a dignified silence from here on, because we don't have anything to add.
Thanks,
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The coconut laddu tasted amazing and…
The coconut laddu tasted amazing and the service is excellent. I will place an order again. The best Desi Laddus in The Netherlands🇮🇳💛🇮🇳
March 29, 2021
Reply from Divine Bites
Thanks, Renuka. We look forward to seeing you again. This time, try Punjabi Pinni. My personal favorites! It is made with Jaggery and other healthy ingredients so you can eat guilt free :)
Good authentic taste.
March 29, 2021
Reply from Divine Bites
Thanks Virendra. Look forward to seeing you again.
Simply Fantastic!!
Simply Fantastic!!! If anyone wants to enjoy proper Indian sweets, then this is the place you should order it from! Never fails to amaze. Some places have their own specialties, but this place have everything special. Kudos to the chef!
March 22, 2021
Reply from Divine Bites
Thanks, Shubham. We look forward to seeing you again.
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