Very knowledgeable shop staff; whilst we had dome some research and were confident I what we wanted, he took the time to go through the various DJI options & models with us ensuring that we bought th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleasant customer service rep. I rang last Friday to check delivery status on m8crophones for my grandson. The courier had not collected them from the store. It was looking luke they would not be... See more
Company replied
Very impressed! For under 300£ you can get the camera and I got the chest strap too. It’s very worth it, I’ve gone surfing with it 6x so far and the recording is top quality. It was slightly cumber... See more
Company replied
I was pleasantly surprised by how quickly my order was processed. I placed my order after 3 pm, but it was still packed and dispatched the same day. I was told it would arrive the next day, and I... See more
Company replied
Company details
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DJI | Hasselblad
Hi Graham,
We're delighted to hear that you experienced such clear and concise communication from us. Thank you for taking the time to share your positive feedback!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Dave Hamelink,
We're so sorry to hear that you experienced delayed delivery. We would be very happy to look further into this for you should you wish, you're welcome to send some more details over to us at info@dji-retail.co.uk and we'll see to this promptly. We may be limited to what we can look into, so it may be worth also escalating this with the courier that this concerns. Thank you for taking the time to leave us a review despite the issues you have encountered.
DJI | Hasselblad Customer Care Team
Great from start to finish
Great from start to finish. Easy ordering process, regular updates and very quick delivery.
July 30, 2026
Reply from DJI | Hasselblad
Hi Phil Topping,
We are so pleased to hear that your experience was great from start to finish! We're glad you found the ordering process easy and appreciated the regular updates and quick delivery.
DJI | Hasselblad Customer Care Team
Excellent service
Excellent service, very fast delivery of the Pocket 4P and the Mobile 8P.
Having purchased items from DJI before I knew I would be getting excellent products that do exactly what they claim to do.
Both the Pocket 4P and the Mobile 8P are easy to use and I am very pleased with them.
July 30, 2026
Reply from DJI | Hasselblad
Hi Stephen Howell,
We are so happy to hear that our service and products, the Pocket 4P and Mobile 8P, met your expectations! We appreciate your continued trust in us.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Ugochukwu,
We're so glad to hear that you're happy with both the quick delivery and the quality of the product you received. Thank you for your positive feedback!
DJI | Hasselblad Customer Care Team
Very quick delivery.
July 29, 2026
Reply from DJI | Hasselblad
Hi Mr P W,
We're glad to hear that our delivery service was very quick.
Thank you for sharing your feedback.
DJI | Hasselblad Customer Care Team
Good serviceable round,Gentleman new…
Good serviceable round,Gentleman new product very well.
July 29, 2026
Reply from DJI | Hasselblad
Hi Paul Fleming,
We're so glad to hear you found our product to be good and serviceable! We appreciate your positive feedback.
DJI | Hasselblad Customer Care Team
Excellent Service from Start to Finish
I would like to express my sincere appreciation to Hasselblad for the outstanding work you do..Thank you Jake. I especially admire the exceptional build quality, timeless design, and remarkable image performance of your products. It is clear that every detail reflects decades of expertise and a true passion for photography.
I also greatly appreciate your commitment to innovation and your dedication to creating tools that inspire photographers to achieve their very best. Thank you for setting such a high standard in the world of photography and for continuing to push the boundaries of imaging excellence.
I wish the entire Hasselblad team continued success and look forward to seeing your future innovations.The ordering process was smooth, and my order was processed and delivered very quickly. I am very satisfied with the excellent service and efficiency. I will definitely use Hasselblad's services again in the future and would highly recommend them to others.
July 29, 2026
Reply from DJI | Hasselblad
Hi Radd,
We are incredibly grateful for your lovely feedback and your kind words about our products and services. It truly motivates our team to hear that our dedication to exceptional quality, timeless design, and remarkable image performance resonates so strongly with you, this is exactly our aim. We are also delighted that the ordering process was smooth and efficient. We are committed to inspiring photographers and pushing the boundaries of imaging excellence, and we look forward to continuing to serve you.
DJI | Hasselblad Customer Care Team
Very nice shop in Regent Street
Very nice shop in Regent Street, London nice layout in the store helpful staff.
July 29, 2026
Reply from DJI | Hasselblad
Hi L Bailey,
We're so glad you enjoyed our Regent Street shop's layout and found our staff helpful. We appreciate your kind words!
DJI | Hasselblad Customer Care Team
There was an offer available for a free…
There was an offer available for a free umbrella which I never received.
July 29, 2026
Reply from DJI | Hasselblad
Hi Jim,
We are sorry to hear about the missing promotional item. If you could get in touch via where you placed your order, we can look further into this for you. Thank you for taking the time to leave us a review despite the issue encountered.
DJI | Hasselblad Customer Care Team
Loving my new 360 camera
July 29, 2026
Reply from DJI | Hasselblad
Hi Attila Limpár,
We're so happy to hear you are loving your new 360 camera! We appreciate you sharing your positive experience with us.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Jon Harrowing,
We truly appreciate your positive feedback! We're so glad to hear that you are happy with our products and their timely delivery. Thank you for your lovely comments.
DJI | Hasselblad Customer Care Team
Had a nightmare with getting a focus…
Had a nightmare with getting a focus motor but DJI were amazing with helping us through the process!
July 27, 2026
Reply from DJI | Hasselblad
Hi George Kenchington,
We appreciate you sharing your experience. We're glad our team could assist you effectively with the focus motor. Thanks for sharing your experience.
DJI | Hasselblad Customer Care Team
Got a great deal on the Osmo Pocket 3…
Got a great deal on the Osmo Pocket 3 and it was delivered the next day. Cannot wish for anything better.
July 28, 2026
Reply from DJI | Hasselblad
Hi Rick,
We're delighted to hear that you got a great deal on the Osmo Pocket 3 and that it arrived so quickly! Thank you for sharing your positive experience with us.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Customer,
We're very glad to hear that the service you received from us was so good. Thank you for sharing your positive experience.
DJI | Hasselblad Customer Care Team
An excellent buying experience
An excellent buying experience; the entire process was incredibly smooth. The item arrived the very next day, and the manufacture date is May 2026. Simply fantastic.
July 28, 2026
Reply from DJI | Hasselblad
Hi Mr Man Wai Lui,
We're so pleased to hear that you had an excellent buying experience and that the entire process was so smooth for you. It's fantastic to know your item arrived so quickly!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Ben Lu,
We are so happy to hear you had a great experience at our Birmingham store. Your positive feedback means a lot to us!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Nik,
We're so happy to hear you're pleased with the quality and the speed of our delivery! Thank you for sharing your positive experience.
DJI | Hasselblad Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.