Very knowledgeable shop staff; whilst we had dome some research and were confident I what we wanted, he took the time to go through the various DJI options & models with us ensuring that we bought th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleasant customer service rep. I rang last Friday to check delivery status on m8crophones for my grandson. The courier had not collected them from the store. It was looking luke they would not be... See more
Company replied
Very impressed! For under 300£ you can get the camera and I got the chest strap too. It’s very worth it, I’ve gone surfing with it 6x so far and the recording is top quality. It was slightly cumber... See more
Company replied
I was pleasantly surprised by how quickly my order was processed. I placed my order after 3 pm, but it was still packed and dispatched the same day. I was told it would arrive the next day, and I... See more
Company replied
Company details
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic staff
Fantastic staff, very helpful any guided me through to make sure I got what i needed
July 5, 2026
Reply from DJI | Hasselblad
Hi James,
We are so pleased to hear that our staff provided you with such helpful guidance. It's wonderful to know you found exactly what you needed! Thank you for sharing your experience.
DJI | Hasselblad Customer Care Team
Does appear to have stock when others…
Does appear to have stock when others have not. Free delivery available + courier next day delivery.
July 17, 2026
Reply from DJI | Hasselblad
David Blackwell,
We're so glad to hear you appreciate our stock availability and prompt delivery options. Thank you for your wonderful feedback!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Customer,
We're very pleased to hear your experience has been smooth and accurate. Thank you for taking the time to share this with us.
DJI | Hasselblad Customer Care Team
Cracking tech
July 4, 2026
Reply from DJI | Hasselblad
Hi J Ja,
We're pleased to hear that you appreciate the tech that we have to offer. Thank you for taking the time to leave a kind review.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Tim Riesner,
We're so pleased to hear that you found our product to be of good value and that you were satisfied with the speed of delivery. Thank you for your positive feedback!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Mohsin,
We're so happy to hear that your order arrived on time and that you were pleased with the packaging. Thank you for your high recommendation!
DJI | Hasselblad Customer Care Team
Very pleasant customer service rep
Very pleasant customer service rep. I rang last Friday to check delivery status on m8crophones for my grandson. The courier had not collected them from the store. It was looking luke they would not be delivered until Monday however they were delivered on Saturday much to my grandsons happiness as he was wanting them for the motor racing at Donnington Park. So well done and thankyou for the excellent service.
July 16, 2026
Reply from DJI | Hasselblad
Hi Mrs Denise Telford,
We are so pleased to hear about your positive experience with our customer service and the timely delivery of the microphones. It's wonderful that your grandson received them for the motor racing at Donnington Park, we hope he enjoyed it. Thank you sharing this excellent feedback with us.
DJI | Hasselblad Customer Care Team
That was great to used and to buy a…
That was great to used and to buy a brand of dji. I love it.
July 4, 2026
Reply from DJI | Hasselblad
Hi Reymond canda,
We're so glad to hear you had such a great experience with our DJI product! Your positive feedback truly means a lot to us.
DJI | Hasselblad Customer Care Team
Excellent service
Excellent service, next day delivery. Good communication and well packaged. After being impressed with my new DJI Neo 2, I have now also purchased transceiver and remote control. Oh and another intelligent battery.
July 16, 2026
Reply from DJI | Hasselblad
Hi Andrew Brader,
We're so happy to hear you're enjoying your new DJI Neo 2 and appreciate your kind words about our service and delivery. We're also delighted you've chosen to expand your setup with additional accessories!
DJI | Hasselblad Customer Care Team
3rd time ordering from them so far I…
3rd time ordering from them so far I can not knock there service there website is is easy to use good prices
July 16, 2026
Reply from DJI | Hasselblad
Hi Ryan Shields,
We truly appreciate you choosing us for your third order! It's wonderful to hear that you find our website easy to use and our prices competitive. We look forward to your custom again.
DJI | Hasselblad Customer Care Team
Best online sales team I know
Very easy to deal with and when a question needed to be asked one quick call and all sorted
July 13, 2026
Reply from DJI | Hasselblad
Hi Rik Hutchcroft,
We are so pleased to hear that we made things easy for you and that our quick assistance resolved your question. We appreciate your kind words!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Hi Darryl Smith,
We are so pleased to hear that you experienced quick delivery and fast service, and that you found our pricing to be decent. Thank you for your wonderful feedback!
DJI | Hasselblad Customer Care Team
Paid for 2 day delivery on Thursday as…
Paid for 2 day delivery on Thursday as I’m going on holiday on Monday I want a refund
July 15, 2026
Reply from DJI | Hasselblad
Hi Nigel Furness,
We appreciate you taking the time to leave us this fantastic review! We are so glad you are enjoying our products and services.
DJI | Hasselblad Customer Care Team
Fastest delivery
Fastest delivery, great service, just what I've got used to with DJI/Hasselblad.
July 15, 2026
Reply from DJI | Hasselblad
Hi John Cooper,
We're thrilled to hear you're consistently satisfied with our fast delivery and great service. Thank you for your continued trust and positive feedback!
DJI | Hasselblad Customer Care Team
buy the second
July 15, 2026
Reply from DJI | Hasselblad
Hi Jeremy Zhao,
Thank you so much for taking the time to review us. We hope to serve you again soon!
DJI | Hasselblad Customer Care Team
Very helpful when we had to reorganise…
Very helpful when we had to reorganise the delivery options.
Informative and Honest information regarding the move to the UK classes
July 3, 2026
Reply from DJI | Hasselblad
Hi Donald Horne,
We're so glad we could assist with your delivery options and provide helpful information about the UK classes. Your positive review is truly appreciated!
DJI | Hasselblad Customer Care Team
Nothing went wrong from ordering to I…
Nothing went wrong from ordering to I got my order, everything was explained to me clearly, and I got my order the next day
July 15, 2026
Reply from DJI | Hasselblad
Hi Jason Woods,
We're delighted to hear that your ordering experience was so smooth and that everything was clearly explained to you. It's wonderful to know your order arrived so quickly! Thank you for your lovely comments.
DJI | Hasselblad Customer Care Team
Poor experience in the Regent Street store
My third visit to the Regent Street London store as I've been debating buying the Pocket 3/4/Pro for a while.
The team must be smashing their sales targets to be so disinterested in making a sale. I first visited earlier in the year when I was considering a 3, and the 4 was not yet released. Had they made even a basic effort they could have had a sale then. I revisited when the 4 was out and was happy to buy one, but again, was faced with an assistant with zero drive to sell me something. When I asked about the release date of the 4P I was told "we've got no info so you may as well look on the Internet".
Again, no attempt to sell me a 4, or offer a preorder of a 4P. A simple "shall I grab you a 4, then?" would have closed the sale.
That's twice I walked away from the store empty handed because I didn't feel valued.
This week as I was in the area and still wanting to buy one, as the 4P was still not available I decided to buy the Pocket 4 creator combo on the website for pickup to ensure it was definitely available, and it said "usually ready in an hour". I arrived 6 hours after buying and a disinterested assistant went off to hunt for my purchase. Turns out they hadn't even prepared it for collection, so I had to wait while they figured out what was going on. The store was dead so I don't see the issue prepping an order. No attempt to upsell accessories, or even ask me if there was anything else I wanted. I wasn't even offered a bag! I would happily have bought extras if I felt they even remotely cared.
In hindsight I should have bought from John Lewis. At least they care about customer experience. I have several DJI products and rate the brand, but needless to say, with such a poor buying experience, I won't be returning to this store!
July 15, 2026
Reply from DJI | Hasselblad
Hi STEVEB,
We are truly sorry to hear about your repeated disappointing experiences at our Regent Street store. It is clear that we fell short of providing the service you deserved and that we would expect our customers to receive. We sincerely regret that your visits left you feeling undervalued.
We appreciate you taking the time to share such detailed feedback, as it highlights significant areas where we need to improve. We are particularly concerned to learn about the lack of proactive assistance during your initial visits, the unhelpful response regarding product information, and the issues with your recent in-store pickup. The delay in preparing your online order and the missed opportunity to offer additional support or accessories are not reflective of the experience we aim to provide.
Please be assured that we are taking your comments seriously. We want every customer to feel valued and supported in their purchasing decisions, whether they are browsing or collecting an order. Your feedback is invaluable in helping us achieve this.
DJI | Hasselblad Customer Care Team
Excellent products
Website easy to use, simple to order and fast delivery. Excellent quality products as always 👌
July 13, 2026
Reply from DJI | Hasselblad
Hi Andrew,
We're so happy to hear that you found our website easy to use, ordering simple, and delivery fast. We're also delighted that you're consistently pleased with the quality of our products! Thank you for sharing your positive experience.
DJI | Hasselblad Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.