We received outstanding service at the Sofacompany store in Lyngby. We were assisted by Kasper, who was incredibly kind, patient, and helpful. His extensive knowledge made it easy for us to choos... See more
Company replied
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See what reviewers are saying
Visited Sofacompany Lyngby for a Sofabed. Mattias and Amallia were very helpful and supportive. Fantastic service. Although we didnt go ahead with a sofabed there, we did buy a dining bench (got a dis... See more
Company replied
We ordered a custom armchair from SOFACOMPANY and couldn’t be happier! Even though the 12-week wait for a custom piece felt long, it was absolutely worth it — the quality, comfort, and craftsmanship a... See more
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I've been in the office a couple of times because I was choosing my sofa. The girl at the store was incredibly helpful and friendly. She really helped me understanding what I wanted by asking question... See more
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Company details
About SOFACOMPANY Danmark
Written by the company
SOFACOMPANY | dansk design til en fast lav pris
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
SOFACOMPANY | Dansk design - direkte til dig
Written by the company
Contact info
Selandia Park 1, 4100, Ringsted, Denmark
- 71 99 54 99
- info-dk@sofacompany.com
- dk.sofacompany.com
4.8
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and great delivery.
Good service and great delivery.
Only thing that would have been nice is to put the pieces together.
July 9, 2023
Reply from SOFACOMPANY Danmark
Hi Philip,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience with both service and delivery.
We hope to see you again another time.
The best greetings
Therese Hildebrand
Customer service, SOFACOMPANY
Super service
July 5, 2023
Reply from SOFACOMPANY Danmark
Hej Lars.
Tak for dine flotte 5 stjerner.
Dejligt at læse at du er tilfreds med vores service. God service er netop dét vi stræber efter!
Håber du sidder dejligt i din nye sofa.
De bedste hilsner
Priscila T. Lam
Kundeservice SOFACOMPANY
Hurtig og professionel levering, god pris
June 14, 2023
Reply from SOFACOMPANY Danmark
Hej,
Tak for de fine 5 stjerner.
Det glæder os, at du har haft en god oplevelse hos os. Vi håber at vi kan give dig flere af disse i fremtiden.
Bedste hilsner
Therese Hildebrand,
Kundeserviceassistent, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hej Thomas.
Mange tak for de fine ord.
Det glæder os, at du har haft en god oplevelse hos os og at du har modtaget en god sofa fra os. Vi håber at vi kan give dig flere af disse i fremtiden.
Rigtig god sommer 🌻
Bedste hilsner
Lone Jensen,
Kundeserviceassistent, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hej Anne.
Tusind tak for din flotte anmeldelse og hvor er det skønt at høre at vores hurtige levering påskønnes. Håber du får masser af gode timer i dit nye SOFACOMPANY møbel, også glæder vi os til at give en god service til dig igen næste gang 🤩
Rigtig dejlig sommer til dig.
Bedste hilsner
Lone Jensen,
Kundeserviceassistent, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Alexander.
Thank you so much for this 5-star review.
I am so glad to hear that you are happy with the service and the couch itself, and hope to see you again soon.
Have a great day 🌞
Best Wishes,
Priscilla T. Lam - Costumer Service, SOFACOMPANY
Super god service over det hele
May 31, 2023
Reply from SOFACOMPANY Danmark
Hej Michael,
Hvor er det skønt med 5 stjerner - tak skal du have!
Vi håber, at kunne få lov til at give en lige så god service en anden gang - og så håber vi, at du er rigtig glad for dit nye møbel. Jeg er sikker på at det står super flot hos dig.
Bedste hilsner,
Cæcilie Hartvig,
Kundeserviceassistent, SOFACOMPANY
Quick delivery
Quick delivery, good quality, but bottom of the sofa storage arrived with a crack. Not visible and not impact on function. After a few emails with customer service, i received a 750dkk refund. It was a bit annoying to look for a number under the sofa, which turned out not to be there. Overall i really like the sofa and would still recommend it.
April 23, 2023
Reply from SOFACOMPANY Danmark
Hi Giovanni cafaggi
Thank you very much for your great review.
It is great that you are happy with the sofa from us and that you want to recommend us, it warms our sofa hearts.
However, I apologize for the mistake, but it is great that we found a solution to the crack in the bottom of the sofa .
We hope you enjoy your new SOFACOMPANY furniture to the fullest.
Best wishes
Lone Jensen,
Customer service assistant, SOFACOMPANY
Super service
April 12, 2023
Reply from SOFACOMPANY Danmark
Hej Sara,
Mange tak for din anmeldelse og de flotte 5 stjerner.
Hvor er det fedt at høre, at du oplevede super service hele vejen igenem - det er jo drømmen. Vi håber at du er blevet glad for dit nye SOFACOMPANY møbel, og at vi kan få lov til at levere lige så god service en anden gang.
Bedste hilsner
Lone Jensen
Kundeserviceassistent, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hej Victor,
Tusind tak for de 5 stjerner og flotte ord.
Det glæder os at du har haft en god oplevelse hos os, både med kvalitet og levering. Vi håber at vi kan give dig mange flere gode oplevelser i fremtiden hos SOFACOMPANY.
Bedste hilsner,
Cæcilie Hartvig,
Kundeserviceassistent, SOFACOMPANY
Incredible customer care
Incredible customer care. Fast delivery. Clear communication and friendly and helpful - positive delivery men!
Oh + an amazing sofa which is identical to what you advertised x
April 4, 2023
Reply from SOFACOMPANY Danmark
Hi Forbes.
Thank you so much for this 5-star review!
I am so glad to hear that you are happy with the service and the couch itself, and hope to see you again soon.
Have a great day.
Best Wishes,
Priscilla T. Lam,
Costumer Service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hello Xiaoshi,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and happy to hear that you love your new sofa.
Happy Easter!
The best greetings
Cæcilie Hartvig
Customer service, SOFACOMPANY
God levering og en super flot sofa:)
March 12, 2023
Reply from SOFACOMPANY Danmark
Hej Lisbeth,
Tusind tak for de 5 stjerner og flotte ord.
Det glæder os at du har haft en god oplevelse hos os, både med levering og selve sofaen. Vi håber at vi kan give dig mange flere gode oplevelser i fremtiden hos SOFACOMPANY.
Bedste hilsner,
Cæcilie Hartvig,
Kundeserviceassistent, SOFACOMPANY
Good products
March 1, 2023
Unprompted review
Reply from SOFACOMPANY Danmark
Hi Bente,
Thank you so much for the 5-star review.
I am so glad to hear that you are happy with your new sofa, and hope to see you again soon.
Have a great day.
Best Wishes,
Cæcilie Hartvig,
Costumer Service, SOFACOMPANY
If looking for premium quality then…
If looking for premium quality then this the right choice.
February 22, 2023
Reply from SOFACOMPANY Danmark
Hi Mian,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with the quality of our furnitures - it means so much for us. We hope to see you again another time.
The best greetings
Therese Hildebrand,
Customer service, SOFACOMPANY
Carpet is perfect
Carpet is perfect! Look better than on the picture in my opinion, extremly soft and delivery was pretty fast :) thank you
February 9, 2023
Reply from SOFACOMPANY Danmark
Hi Magdalena
Nice with 5 big stars, thank you for that.
How great it is to hear that delivery was quick so that you could receive your new carpet from us, which is perfect.
I am sure that the carpet looks nice at your home, and we look forward to seeing you next time.
Best wishes
Lone Jensen,
Customer service, SOFACOMPANY
Paula couch + No. 9 puff
Got Paula couch, and a No9 puff. Products look better in real life than in pictures. High quality and customer support is efficient. Delivery was smooth and easy.
February 9, 2023
Reply from SOFACOMPANY Danmark
Hi Abanoub!
Thank you so much for this 5-star review.
I am so glad to hear that you are happy with the service, delivery and the couch itself, and hope to see you again soon.
Have a great day.
Best Wishes,
Priscilla - Costumer Service, SOFACOMPANY
Overall great experience
Overall great experience. Great service, nice employees, everything as promised and very flexible.
Can only recommend!
February 1, 2023
Reply from SOFACOMPANY Danmark
Hi Maurice
Thank you so much for the 5 stars review.
We are very glad that you had an overall great experience.
The best greetings
Cæcilie Hartvig
Customer service, SOFACOMPANY
Big like to Sofa Company
True colour in the picture on the website. Easy arrangement of the free transportation.
December 28, 2022
Reply from SOFACOMPANY Danmark
Hi Mina,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and we hope to see you again another time.
Best wishes,
Therese Hildebrand
Customer service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hej Thomas,
Tak for din flotte anmeldelse og de 5 stjerner!
Vi er så glade for din anerkendelse af kvalitet – vi går nemlig meget op i, at lave møbler af god kvalitet til en fair pris.
Vi håber, at du er glad for dit nye møbel, og vi glæder os allerede til at se dig en anden god gang.
Bedste hilsner
Therese Hildebrand,
Kundeserviceassistent, SOFACOMPANY
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