We received outstanding service at the Sofacompany store in Lyngby. We were assisted by Kasper, who was incredibly kind, patient, and helpful. His extensive knowledge made it easy for us to choos... See more
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See what reviewers are saying
Visited Sofacompany Lyngby for a Sofabed. Mattias and Amallia were very helpful and supportive. Fantastic service. Although we didnt go ahead with a sofabed there, we did buy a dining bench (got a dis... See more
Company replied
We ordered a custom armchair from SOFACOMPANY and couldn’t be happier! Even though the 12-week wait for a custom piece felt long, it was absolutely worth it — the quality, comfort, and craftsmanship a... See more
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I've been in the office a couple of times because I was choosing my sofa. The girl at the store was incredibly helpful and friendly. She really helped me understanding what I wanted by asking question... See more
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Company details
About SOFACOMPANY Danmark
Written by the company
SOFACOMPANY | dansk design til en fast lav pris
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
Hos SOFACOMPANY designer vi selv vores møbler og sælger dem direkte til dig. Det betyder færre stop på vejen, bedre priser – og møbler, der er bygget til at holde til lidt af hvert. Derfor giver vi også 10 års garanti på alle vores møbler.
Over 8.000 af vores kunder har anmeldt os her på Trustpilot, og vi er stolte af vores høje stjernescore. Vi læser og svarer på alle anmeldelser – fordi vi lytter, og hele tiden stræber efter at give dig den bedst mulige oplevelse, når du køber møbler hos os.
Uanset om du shopper online eller besøger os i vores butikker, glæder vi os til at hjælpe dig med at finde din næste sofa.
SOFACOMPANY | Dansk design - direkte til dig
Written by the company
Contact info
Selandia Park 1, 4100, Ringsted, Denmark
- 71 99 54 99
- info-dk@sofacompany.com
- dk.sofacompany.com
4.8
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great sofa & delivery
Love the sofa, very happy. Also the delivery was great, I was amazed how capable they were to get the sofa into up in my apartment (small hallways).
November 26, 2022
Reply from SOFACOMPANY Danmark
Hi Dianne,
Thank you so much for this 5-star review.
I am so glad to hear that you are happy with the delivery and the couch itself, and hope to see you again soon.
Have a great day.
Best Wishes,
Therese Hildebrand,
Costumer Service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Matthew,
Thank you so much for this 5-star review!
I am so glad to hear that you are happy with the service and the couch itself, and hope to see you again soon.
Have a great day.
Best Wishes,
Therese,
Costumer Service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Johanna,
Thank you so much for the 5 stars review <3
We are very glad to be able to give you a good experience and that you are happy with the quality of your new sofa!
The best greetings
Therese
Customer service, SOFACOMPANY
Perfect
Design, quality, costumer service and delivery - all great! Highly recommended
October 28, 2022
Reply from SOFACOMPANY Danmark
Hi Platonava,
Thank you so much for this 5-star review.
I am so glad to hear that you are happy with the service, delivery and the design and quality of our products <3
We hope to see you again soon.
Have a great day.
Best Wishes,
Therese,
Costumer Service, SOFACOMPANY
Good fast and efficient
Efficient buying process, fast delivery, good and comfortable design.
October 19, 2022
Reply from SOFACOMPANY Danmark
Hi Maira,
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience. We hope to see you again soon.
The best greetings
Cæcilie Hartvig,
Customer service, SOFACOMPANY
Very good experience
We are new in town and have a long shopping list. SofaCompany is recommended by several friends. We have a very pleasant experience in shop and delivery is also good.
October 7, 2022
Reply from SOFACOMPANY Danmark
Hi Qingqing Sun.
Thank you so much for the 5 stars review.
We are very glad to be able to give you a good experience and that you are happy with your sofa!
The best greetings
Priscilla T. Lam
Customer service, SOFACOMPANY
Easy and convenient delivery
Easy and convenient delivery, offers reasonable services
September 14, 2022
Reply from SOFACOMPANY Danmark
Hi Vita,
Thank you so much for the 5-star review.
We are so glad to hear that you were happy with the delivery and service. We hope to see you again soon.
Have a great day.
Best Wishes,
Cæcilie Hartvig,
Costumer Service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Goli
Thank you for the nice praise and the beautiful stars. It makes us so happy to hear that you had a good service and thought we have some good products.
We hope that we can offer you more successful experiences at SOFACOMPANY.
Best regards,
Lone Jensen,
Customer service assistant, SOFACOMPANY
Great everything!
Great products. Great website. Friendly and helpful staff at the showroom. Great communication regarding delivery. Even the transport staff were friendly and accommodating. I highly recommend Sofa Compnay
September 25, 2022
Reply from SOFACOMPANY Danmark
Hi Arden,
Thank you so much for this 5-star review <3
I am so glad to hear that you are happy with the service!
We hope to see you again soon.
Have a great day.
Best Wishes,
Therese,
Costumer Service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Sergei.
Thank you very much for 5 great stars! ✨
That is so nice to hear. We are happy that we were able to quickly deliver and provide you with good customer service.
We hope you enjoy your SOFACOMPANY purchase.
Best wishes,
Lone Jensen
Customer service assistant, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Simon
How wonderful it is with 5 stars! - thank you! 😍
We hope to be able to provide an equally good service a second time - and we hope that you are very happy with your new piece of furniture. I am sure that the sofa will look great on you.
Best wishes,
Lone Jensen,
Customer service assistant, SOFACOMPANY
Super service
August 12, 2022
Reply from SOFACOMPANY Danmark
Hej <3
Mange tak for din anmeldelse.
Hvor er det dejligt at høre, at du oplevede god service hele vejen igenem - det er alt vi drømmer om. Vi håber at du er blevet glad for dit nye SOFACOMPANY møbel, og at vi kan få lov til at levere lige så god service en anden gang.
Bedste hilsner
Therese,
Kundeserviceassistent, SOFACOMPANY
Glad for levering og tilbudet om at den…
Glad for levering og tilbudet om at den kan tages retur. Ikke at jeg får brug for det. Det er en din sofa
July 31, 2022
Reply from SOFACOMPANY Danmark
Hej Karen.
Tak for de 4 stjerner.
Det glæder os, at du har haft en god oplevelse hos os. Skøn du ikke havde brug for at benytte os af vores 30 dages fuld returret heller 🙂
Bedste hilsner
Priscilla,
Kundeserviceassistent, SOFACOMPANY
Fantastic experience
Fantastic experience - high quality and stylish furniture; exceptional customer service!
July 27, 2022
Reply from SOFACOMPANY Danmark
Hi Gauri.
Thank you so much for this 5-star review.
I am so glad to hear that you are happy with the service and the couch itself, and hope to see you again soon.
Have a great day.
Best Wishes,
Priscilla,
Costumer Service, SOFACOMPANY
_______________________________________
A happy customer who just moved to CPh
Sorry for the english.... We were very pleased with the Sofa company. I was originally a little hesitant, as the location seemed off the beaten path (USA expression). We were how ever pleasantly surprised when came into the store. We quickly found a large L-shaped that my wife really liked - even the color. We talked to a friendly salesperson who was charming, knowlegable and did not make us feel pressured. We thoroughly looked at all the color options, but eventually decided we liked the color of the display couch - The Nelson - the best. After this first visit to the Sofacompany we looked at other furniture stores around CPH where the Sofas were usually 3 times as expensive. While the more expensive ones were "nice," we actually preferred the color and size of the much more affordable one at the Sofa company. After thinking about it for a month or so, I bicycled back to the sofacompany and placed the order again with a very charming salesperson. I was glad to find out that the it could be delivered in onlyl 4 days, as it was a stock item. It was delivered right on time. It looks great in our apartment. So we are truly very happy for this purchase and think the sofa company is a good place to buy a sofa.
July 9, 2022
Reply from SOFACOMPANY Danmark
Hi Morten.
Waaow.. Thank you so much for this detailed 5-star review.
I am so glad to hear that you are happy with the service in our showrooms, delivery and the couch itself.
We would love to see you again :-)
Wish you a great summer.
Best Wishes,
Priscilla, Costumer Service, SOFACOMPANY
Super service
July 2, 2022
Reply from SOFACOMPANY Danmark
Hej Cathrine,
Vi er meget glade for din anmeldelse og de 5 flotte stjerner!
Det er så dejligt at høre, at du har fået god service - det er også det vi stræber efter!
Rigtig god sommer.
Bedste hilsner,
Therese, SOFACOMPANY
Great quality and quick delivery
Great quality and quick delivery. One of the items we got had a defect, but the company offered to exchange it right away
June 4, 2022
Reply from SOFACOMPANY Danmark
Hi Diana,
Thank you so much for this 5-star review.
I am so glad to hear that you are happy with the delivery and the couch itself, despite som difficulties.
We hope to see you again soon.
Have a great day.
Best Wishes
Cæcilie Hartvig,
Costumer Service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Alexey
Then we can not do better! you have to thank you so much for the 5 big and beautiful stars 🌟
How nice to hear that you have had a good experience when buying your sofa from us.
We can not be more proud of the sweet words ❤!
We hope we can give you more good experiences in the future, with good service, fantastic product, good delivery and good quality.
De bedste hilsner,
Lone Jensen
Customer service, SOFACOMPANY
Super helpful customer service
Super helpful customer service, great sofas.What else I can want
May 24, 2022
Unprompted review
Reply from SOFACOMPANY Danmark
Hey Sinana
What a wonderful review by a few!
Thank you 🌷.
How nice to hear that you like our customer service and have got a good and nice sofa.
We hope to provide you with more of these in the future.
De bedste hilsner,
Lone Jensen
Customer service, SOFACOMPANY
Reply from SOFACOMPANY Danmark
Hi Gianluca.
Thank you for the review. I appreciate your feedback, and I'm very sorry to hear you had a bad experience with the communication and delivery.
We would very much like to get in dialogue with you about the experience you have had.
Therefor i would recommend you to contact us on info-dk@sofacompany.com and tell and elaborate on your experience.
I apologize for any inconvenience or disappointment this may have caused.
Looking forward to hear from you.
Best regards
Katja Riishøj
Customer Service Manager, SOFACOMPANY
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