Dodo Services Reviews 500

It's not a big deal, but it's indicative of what you might be in for.
Dodo pre-bill you, they hid it in the t&c's and pretend that is normal. Nobody does this.
It's not a great way for a business to set a first impression and completely unecessary when you're already signed up to direct debit

I wish I could give minus million stars. Whatever you do and no matter how tempted you are at joining dodo mobile / internet given its price i s a simple "DONT".
My experience has been dreadful. From poor access to net and having so much GB unused ( can't access net) to losing my mobile connection for over 2 weeks and still unresolved despite replacement Sim. It really went downhill after I called after I was unable to access my voicemail as had 3 unanswered messages. Given I was in process of buying a home plus had a very ill family member in UK I was anxious not to lose any calls. The dodo agent stated she will perform some type of reset and I would be good to go on restating my phone in 30 minutes. Not only did this agent not resolve my voicemail issue she totally caused me to lose connection. This resulted in extreme distress, unable to receive authorisation codes for my bank, whats app, tax office etc( too many to list) . They then promised a replacement Sim within 1-4 business days and this never happened and took 8 business days. Despite their reassurance it was all just talk to get me off the phone or live chat. They even used automatic replies despite me saying I need my cell especially now as my family member was gravelly I'll. My mother in law then passed away and as I had no cell or whats app this caused unnecessary distress as my wife lost an important call as I i needed to use her cell to call dodo ! The replacement Sim still doesn't work and I had tried 3 times and waited 45 minutes each time only to be immediately cut off with "sorry you did not reply" and "have a nice day" .This despite replying immediately when their agent comes online.As for calling they are not interested they don't give a S###. Honestly I could go on but I can't even change provider unless I lose my number as the new provider need to send a code to my cel number. If I do then I would have to update a new number in so many things. Dodo providers I hope go the same as the bird ... Extinct

Takes 1 hour plus to order a sim. Gets lost in the mail. Takes 1 more hour to reorder a sim. Repeat all your details numerous times. Ridiculous.

Customer service is horrendous. You’d get transferred x amount of times only to have my details wrong (email and surname). Waited for a long time to get activated only to find out they’re gonna update me via email.. but then again to get the said email, I have to wait 1-2 business days to amend it

My initial issue of changing c/cards, for payment - but once I updated my details, I've been unable to get in contact with Dodo since Thursday evening, it's 8.30am Monday morning and I have no internet. The have staff working in sales, but they transfer you to tech support - who, apparently don't work on Long Weekends, in Australia! Happy to take my money, but not provide an equal amount of support!

Had an account with Dodo for NBN a few months ago (May - August) nothing but trouble from the get go. Trouble with billing periods, contradictory dates for direct debit to come out - well before month paid for expired. Spent hours on the phone sorting out issues, which they didn’t have details of- my online account was showing different info to their system? Luckily I documented every conversation - of which there were many. Took two goes to get my subscription cancelled, the first said it was recorded on their system and due to be cancelled, and then I had another bill arrive for the next billing period? Cancelled again, rang twice to verify it was being cancelled- finally done and dusted. Oh also sent me texts saying I still owed money and they wouldn’t cancel until I paid- I didn’t owe them money as I had paid for the month in advance, rang them (again!) and they agreed with me! As someone else said they’re great at signing you up and a nightmare after. Never again………

Be prepared to be on hold for a VERY long time to receive no help. They are helpful when signing you up but that all changes when you are a customer.

Terrible customer service, it seems like there's no communication with one another. Everytime we call we have to explain everything and what we talked about last call. We've set up payment direct debits and then the next week the next person we speak to has no clue what we talked about even though we had email confirmation.
I've called and made complaints, emailed complaints and it's made no difference.
Another issue was my husband had to add me to the account over 6 times before they actually added me. Every time we had to tell them I was added last week but I wasn't. Our Internet quality wasn't great either.

0 stars If I could rate them a 0.
No option online to cancel a prepaid service, even when I ported my number across to another provider they still charge for another month!
Avoid at all costs! Very hard to cancel.
I tried to call for a 30mins on hold. Got thru only literally for the operator to instantly to hang-up not even a "Hi".
Live chat is slow to get anywhere with them too.

I purchased a sim card from Dodo for someone who will only use the sim card for one month. I understand that the company will ask for the credit card details for activation. Since I am not planning for a top-up, I then want to cancel the auto top-up, and then their support advised me that I can't cancel the auto top-up, as the plan I selected is not a prepaid plan. If I want to cancel the auto top-up, I can only cancel the service. I still don't understand why my plan isn't prepaid, since I paid before the service started. Don't ever ever use this company!!!

I called your customer services because I have no data for 2 days
She advised me the most upsetting advise you can hear from customer services “it is better to change to another provider because your area is very crowded “
What!!!!!
Are you serious!!!!
You ask me to leave?
Are there miscommunication?
I have 3 sim plan with you for years
If I don’t have feedback from you, it will be shame

What a sham! There is no way to cancel your service online. I was on the phone for 25 minutes before I got to talk to someone, then I was put on hold as he "wrote the documents", then handed off to the Cancellation Department, which I have now been on hold for another 30 minutes and counting.

Terrible! They’re inefficient. Put call centre employees who are knowledgeable. They do not know the ins and outs.

Well I rang up saying that I had another offer from another company.
They could not care less would not match the deal.
The only thing they could do was to cancel my service They could do that ...
hahaha
So I did !

I would give no stars if possible, such is my loathing for Dodo. Do NOT take out a Dodo product, whether phone or internet. They took over a week to send me the new modem, which didn't work. When I phoned them, they told me there was a "connection issue" but that it would be resolved within 48 hours. I hear nothing. I call again. This time I'm told they need the identifying digits on the modem, which I provide. Again, I'm told it would be fixed within 48 hours. Nothing happens. So, I called them and cancelled. After explaining the Australian Consumer Law to them, their breach of contract, and my willingness to make a complaint to the Telecommunications Ombudsman if they did not resolve this satisfactorily and as I wished, I received a full refund. Note if you try this, you do have to press them - they will tell you are still liable for the modem (which you cannot post back). That is false. You do not have to pay for something that does not work and is in breach of the ACL. I hope this helps anyone who has made the mistake of signing with Dodo. To the rest of you who are contemplating Dodo, don't waste your time - go with Aussie Broadband (who I just signed up with) -seamless, perfect service.

Worse customer service ever. I applied for the connection from 25th August and the network was activated at 9:30 pm and they charged the bill for that day. To make it clear your system should provide me with the connection from 12am on 25th August.
When I raise the complaint nobody cares to respond.

worse customer service I have ever experienced out of any company in my life without exaggerating. it is like they don't understand English. made me lose $80, transferred my dads number not mine, messed up my plan and over charged me and then refused to cancel it and now I have to dispute it at my bank. do not go with dodo

Dodo and there stuff haven’t got a brain to save themselves. They condone and protect criminals when the crime is done they then protect there backside and not do what is legal. DODO are criminals themselves as are their stuff

Terrible customer service.
Dodo arranged for our meter to be replaced (we didn't ask for this - the meter we had was a 4yr old smart meter and was working just fine). Since replacement none of our solar has been available to us nor is excess being exported to the grid. So we now have to buy all our electricity from the grid. We alerted them to a defective meter installation two months back and despite hours on the phone and emailing they've done nothing to resolve it.