The service representative I spoke with when setting up my account and getting started was incredible! I forgot his name though! I spoke with him on 4/23/26 starting at 11:45 am EST and he was so frie... See more
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Review summary
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Reviews shaping this summary
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more
Company replied
Alyx is very personable and knowledgeable about dog behaviors. Her suggestions are direct and she was able to watch us with Maggie as we went through some training tips. We were extremely pleased th... See more
Company replied
Company details
Written by the company
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (605) 620-1786
- support@dogacademy.org
- dogacademy.org
4.5
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Astonishing level of customer support
Astonishing level of customer support. I had an upcoming flight and asked alexis to expedite our video review, which she did twice in one day. Was so friendly and understanding and helped us get our pup on our flight with us the next day. The reviewer even agreed to stay a little late to review our videos. They were so genuine and nice, couldnt have nicer things to say.
March 25, 2026
Unprompted review
Reply from DogAcademy
Thank you for the fantastic review! 🌟🐕 We’re thrilled to have earned your trust and look forward to seeing all the amazing things you and your dog will accomplish 🐾💛
Jeremy Went Above and Beyond!
I had an amazing experience with DogAcademy! I spoke with Jeremy, and he was absolutely outstanding. He was kind, patient, and took the time to answer all of my questions without making me feel rushed. It’s rare to come across someone who genuinely cares about helping people, and Jeremy definitely goes above and beyond.
His customer service was top-notch, and he made the whole process smooth and stress-free. Honestly, he deserves a raise for how well he represents the company! If all staff are like him, you’re in great hands.
Highly recommend DogAcademy—thank you again, Jeremy!
March 24, 2026
Unprompted review
Reply from DogAcademy
Hi Jamie,
Thank you so much for the kind words and for trusting Dog Academy! We’re thrilled Jeremy made everything smooth, stress‑free, and above‑and‑beyond—your kudos mean a lot, and we’ll be sure he sees them. If you need anything else, we’re here to help.
Kindly,
The Dog Academy Team 🐾
Valuable Course
This course was incredibly valuable; I learned SO MUCH. I appreciated the self-paced design. I'm elderly living alone with a tendency for panic attacks. I found I could not get through a lesson and exam in one sitting. Given that, I have a suggestion for those like myself. Maybe there was a link (and I missed it?) to continue with the course after exiting and returning later. I was scrolling through prior lessons to finally reach the 'current'. Thank you so very much! My dog and I have progressed well to the instructions you've provided.
March 22, 2026
Unprompted review
Reply from DogAcademy
Hi Sipapu,
Thank you so much for your thoughtful feedback—we’re truly glad to hear the course has been valuable for you and that you and your dog are making great progress. We appreciate your suggestion as well.
Warm regards,
Dog Academy Team 🐾
Great experience doing it from home
March 21, 2026
Unprompted review
Reply from DogAcademy
Thank you for your feedback! We're so glad to hear you had a great experience and enjoyed the convenience of completing everything from home. We appreciate you taking the time to share!
The courses were very clear and easy to…
The courses were very clear and easy to follow. It makes what appears to be a difficult task, obtainable. Everything we learned is helpful and necessary to be a PSD. Having a PSD will be important to my life.
March 20, 2026
Unprompted review
Reply from DogAcademy
We’re incredibly grateful for your feedback! 🐕🦺💬 It’s wonderful to hear that our course made a difference for you and your furry companion 🐾🎓
My experience was great and the company…
My experience was great and the company is doing well too.
March 20, 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
Reply from DogAcademy
Hello Georgine,
Thank you for your feedback! We’re glad our guidance on the Video Assessment was helpful and clear for you!
— Dog Academy
Be very careful
Be very careful, it’s a hard sell and very misguided. There are no classes with other dogs/puppies and I was told that trainers would arrange places to interact with other dogs and their owners. That is not the case and you get an individual trainer for nine sessions that you really don’t need because puppies need to be socialized. I told them at the time that I was talking to them about signing up that I had no interest in online videos I can get that on YouTube for free, but the biggest disappointment is once I realized that I had signed onto a very expensive plan that I did not need and asked for a refund for some of it. They refused and told me I was outside of the refund time. The trainer I have is not the problem. . It is the program .This is a very disappointing experience overall.
March 19, 2026
Unprompted review
Reply from DogAcademy
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how important socialization is for puppies, and we regret any misunderstanding regarding how that is incorporated into our program. Our training approach is designed to provide personalized, one-on-one guidance tailored to each dog and owner, while also offering recommendations for safe and appropriate socialization opportunities outside of sessions.
We also apologize for any frustration regarding the program structure and included resources. While many clients find value in the combination of in-person training and supplemental materials, we understand that preferences can vary.
Regarding your concern about the refund, we do our best to be transparent about our policies at the time of enrollment, and we’re sorry for any disappointment this has caused.
We’re glad to hear that you had a positive experience with your trainer, and we appreciate you recognizing their efforts. Your feedback is important to us, and we will use it to continue improving how we communicate and serve our clients.
So far every step is as described
So far every step is as described! No surprises!
March 14, 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
The experience was amazing
The experience was amazing, and I love the fact that they actually questions that are pertaining to my dog as a service animal
March 14, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛
Alyx is very personable …
Alyx is very personable and knowledgeable about dog behaviors. Her suggestions are direct and she was able to watch us with Maggie as we went through some training tips. We were extremely pleased that we understood her directions and are looking forward to our next meeting with her.
March 13, 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
I was guaranteed an in-home trainer
I was guaranteed an in-home trainer. Unfortunately I was not happy with the experience and confidence of the trainer who arrived for our introduction visit. I called DogAcademy for another trainer and was told there was no other available trainers in my area of Venice, Fl. And that my only other option was to use a virtual trainer. Now.... for $1700.00 I should have had other options of trainers or be made aware she was the only one in Venice. Although I was able to cancel my subscription with DogAcademy I was charged $495.00 for the introduction visit with the trainer they sent. Please be very aware when signing up with this company that you ask if there are other trainers in your area to choose from if your not happy with the one they send. Buyer Beware!!!
March 4, 2026
Unprompted review
Reply from DogAcademy
Hi Maggie,
Thank you for sharing this. We’re sorry for the disappointment with your in‑home trainer experience and for the frustration around trainer availability in your area. That’s not the experience we want for you or Greta.
We’re committed to working toward a resolution together. Our team will reach out to you directly to support you and Greta—reviewing your introduction visit, discussing trainer options, and going over billing so we can determine the best next step.
If we miss you, please reply to our outreach and we’ll connect as soon as possible. We appreciate the chance to make this right.
Best regards,
Dog Academy Team
Easy and useful information I was able…
Easy and useful information I was able to use immediately with my puppy.
March 10, 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
This company sold me a harness for my…
This company sold me a harness for my dog \u200b\u200bwith the writing peeling off. They forgot to put some letters on it. They sold me a course where I passed the exam perfectly and they don't want to give me the certificate because they are complaining about some poorly made videos, but the videos are very well made. It's also an insult to my dog \u200b\u200bwho is truly an excellent Service Dog in life. We should work with heart and not treat customers like this. My daughter cries.
March 7, 2026
Unprompted review
Reply from DogAcademy
Hi Alessio, thank you for sharing your experience, and we’re truly sorry for the frustration this has caused you and your family. We never want anyone to feel discouraged during this process, and we understand how much love and dedication you’ve put into Lucy’s training.
Regarding the vest, US Service Animals is more than happy to send a replacement to correct the defective item you received. You and Lucy deserve equipment that is accurate, durable, and reflective of the hard work you’ve both put in.
As for the course, a Psychiatric Service Dog certification requires a minimum of 120 training hours, and our affiliate training partner is committed to helping every client reach their goals. They offer support, guidance, and clarification at every stage so teams can progress successfully and safely.
The Public Access Test is especially important because it evaluates whether the handler–dog team can reliably complete the necessary tasks in real-world environments. Passing requires each task to be demonstrated clearly and consistently — not as a reflection of your dog’s worth, but to ensure safety, compliance, and readiness for public access.
I want you to know: Lucy is doing phenomenal, and her progress is clear. We’re here to support you both, not discourage you. We will also be reaching out to you directly so we can assist further, review your submissions together, and make sure you receive the guidance and clarity you deserve.
Thank you for your dedication — we’re here with you every step of the way.
Best regards,
The Dog Academy Team
Karen’s Thoughts
I learned a lot about the different types of training and what and where they allow a dog to do and go. It was very interesting learning the skills that the training gives the many different type of dogs allowed to train. I also thought the training videos were very helpful and clarified the best approach to train the dog each different skill.
The tests after each lesson were easy to understand and highlighted the importance of the different tasks.
The service dog training was obviously more challenging but most rewarding to the dog and me the trainer. The video test was a good way to show the skills the dog learned. However, some of the instructions were not clear. The video to show a dog entering and exiting a public transportation vehicle for the test was different when I was sending the video. The test video did not specify entering and exiting a public vehicle but any vehicle. That’s a difference and more challenging for public transportation. But I’m very satisfied with the training and the course. I get many comments and compliments on Apollos behavior everywhere we go.
.
March 6, 2026
Unprompted review
Reply from DogAcademy
Hi Karen, thank you so much for this wonderful review! We’re thrilled to hear how much you enjoyed the course and that Apollo is shining everywhere you go. 🌟 Your dedication truly shows, and we’re so proud of you both. If you ever need support along the way, we’re always here for you!
Best wishes,
The Dog Academy Team
DO NOT USE THIS COMPANY!!!!!!!
The course we are pursuing, (meaning we are not successful yet) is psychiatric support animal. The course written work was completed successfully but the video submission has been a nightmare, completely inconsistent and reaching someone is awful!
One of the skills having your dog sit and stay, in a public place, for 30 seconds. The handler, (my husband) had our dog in Walgreens, in an aisle and because he stood up, did not walk, during the 30 seconds, they flunked him.
Another is resisting food. My dog did it beautifully in our driveway that is in a neighborhood but that is not public enough of a place therefore they flunked him. For the record, we live in a busy active place - very urban. Then when I asked if in the next video I should include the environment, they said, no... they can tell. Huh?
Lastly, taking our dog on a leash, healing into Staples was not sufficient enough.
I am determined to get through this as you pay 100's of dollars to get this but it has been an awful experience and I strongly encourage anyone to look elsewhere. It is absolutely awful.
March 1, 2026
Unprompted review
Reply from DogAcademy
Hi Kim, thank you for sharing your experience. We’re truly sorry to hear how frustrating this process has felt—we know how important this certification is for you, your husband, and your dog, and we’re here to support you through every step.
When completing the Public Access Test, it’s essential that every required behavior is shown clearly and performed in a public setting. This isn’t meant to make the process difficult—it’s to demonstrate that the service animal team can maintain focus and reliability with real‑world distractions, which is a critical part of public access work.
We understand how discouraging it can feel to be marked incomplete when you’ve put in so much effort. For clarity:
-During stationary tasks, the handler must remain fully still because movement can cue or influence the dog.
-For tasks like food refusal or heeling, footage must show a public environment—storefronts, sidewalks, parks, or indoor public spaces—so evaluators can verify environmental distractions.
We absolutely agree that feedback must be consistent, and we’re sorry if communication felt unclear at any point.
That said, we want you to know: you’re not alone in this.
We’re committed to helping you and your family successfully complete this journey, and we’re happy to provide guidance on exactly what is needed in each video so there’s no confusion moving forward.
Your dedication to your dog’s training is clear, and we’re here to support you all the way. 💙
Comprehensive and Easy to Understand
The course was comprehensive including everything needed and was taught in a very easy to understand fashion.
March 4, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛
This online course was more than I ever…
This online course was more than I ever expected. The cost is reasonable compared to some of the in-person training and it offers great information, education, suggestions, the tools you need, and lets you go at your own pace when you're ready. I enjoyed reading all about the things that were very important for you and your dog to know which made so much sense to me. It was doable and achievable to follow the instructions and get the job done with my dog. Thank you for giving us this option to complete a course like this this way which makes it very convenient for some who have Financial burdens or other issues and reasons why it works for them.
March 4, 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
It was just THE website I needed for…
It was just THE website I needed for my class for my huge project.
March 4, 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind words! 😊 We're really glad to hear the website was exactly what you needed for your class and that it helped with your big project. Wishing you the best of luck with your work, and we’re happy to have been part of your success! 📚🚀
Great Training Course!
The online training course for Psychiatric Service Dogs was a great resource for training my Golden Retriever. The readings and videos were very helpful and easy to follow. I would highly recommend this training course!
March 3, 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
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