Il Doge di Venezia Reviews 45

TrustScore 4 out of 5

4.2

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Company details

  1. Boat Tour Agency
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency

Written by the company

Agenzia di trasporto pubblico non di linea specializzata nel trasporto passeggeri attraverso la laguna veneziana. Con oltre 20 anni di esperienza nel settore e una presenza consolidata sui mercati internazionali (Europa, Asia, Nord e Sud America), rappresentiamo una delle principali realtà operanti a Venezia. La nostra flotta è composta da 8 imbarcazioni, con capienza variabile da 50 a 300 posti, che ci consente di offrire servizi flessibili e personalizzati durante tutto l’anno, sia per gruppi organizzati che per viaggiatori individuali. Offriamo transfer diretti verso Venezia e tour dedicati alle isole della laguna.


Contact info

4.2

Great

TrustScore 4 out of 5

45 reviews

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Rated 1 out of 5 stars

Company Leaves Young Girl Locked In Bathroom

One star is too high for this horrid company. This is the most unprofessional company’s I have ever seen. We were at the port and they said we were in the wrong spot but it was supplied with the wrong port number. Next, the boat was shaking so bad that I felt like I was on a vibration device. Then, they were late picking us up which is ironic because they left one of our group members behind. She was in the bathroom where the lock broke. We exclaimed to the tour guide we had a person in the bathroom in English, Italian, and Spanish. By our teacher, her friends, and more. As we docked, she announced she was checking the bathrooms but that didn’t help the fact that she just walked past them as our student was pounding on the door for help. We tried to get help after they yelled at us to get off the boat. We said a minor is in the bathroom and stuck but they didn’t care. They left and wouldn’t let us leave her stuff so she could contact us as she left her phone with her belongings. They processed to yell at this poor girl for being in the bathroom and told her she will she will be dropped off at the next stop over an hour away and could figure it out for herself. I am horrified.

April 1, 2026
Unprompted review
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Reply from Il Doge di Venezia

Thank you for your report. After careful checks with our staff and review of the onboard CCTV, it emerged that, despite the guide’s instruction to carry out a quick disembarkation due to strong winds (which also caused increased vibration during navigation), one student from your group was inside the restroom at the time of disembarkation.

Under these weather conditions, the vessel had to leave the dock to allow other boats waiting to berth. Our guide remained on board waiting for the student, who did not report any difficulty opening the restroom door, until the vessel was able to dock again and allow her to rejoin the group on the island.

We found no inappropriate behavior from our crew; in fact, the teacher present also thanked us for how the situation was handled. For us, it is essential to continuously monitor the quality of our service, and our crew is trained to provide a unique and professional experience. We therefore believe this was a misunderstanding and kindly ask you to reconsider the review, as it does not reflect the actual events. Thank you.

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Rated 5 out of 5 stars

Fabuloso. Tutte benefits

Fabuloso! Todo buenísimo

November 8, 2025
Unprompted review
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Reply from Il Doge di Venezia

¡Gracias por tu encantadora reseña! Nos alegra que hayas disfrutado de tu experiencia y esperamos darte la bienvenida pronto para que explores aún más las maravillas de la laguna de Venecia.

Rated 1 out of 5 stars

SS Tourist Trap

Definitely skip this trip. They take you to Murano, which is lovely, but give you no time to see it. Instead, they try to sell you glass from whatever factory they have a deal with. They give you an hour in Burano instead of the 90 minutes they advertise, but it’s a mercy, since it’s basically a shopping mall, with nothing worth buying, eating, or looking at. Also, it was bucketing down rain when we landed at Burano, but the crew didn’t care and rudely sent out into it instead of waiting a few minutes for it to stop. You’d think all that was to stay on schedule, but we got back to San Marco 40 minutes late when all was said and done, nearly making us have to run for a dinner reservation we should have easily made and would have been charged for a no-show.

September 23, 2025
Unprompted review
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Reply from Il Doge di Venezia

We’re truly sorry to hear that you were not satisfied with your experience. We always inform our guests that the stop in Murano includes both the visit to the glass factory and some free time to explore the island independently. The stop in Burano lasts from one to two hours (depending on the tour), and we’re sorry that you didn’t enjoy what most of our visitors usually love — the colorful houses, the charm of lace-making, and the local tradition of bussolà cookies.
Passenger safety is always our top priority. We regret the inconvenience caused by disembarking in the rain, but our team must have assessed that it was safe to proceed at that time. We also have no record of a 40-minute delay on the return trip, but if you’d like to contact us directly with more details about your tour and the scheduled return time, we’ll be happy to verify this for you.
We hope you’ll give us another opportunity in the future to offer you a more enjoyable experience.

Rated 5 out of 5 stars

Went on a couple of excursions with…

Went on a couple of excursions with them. Great service, knowledgeable of the area, on time, felt looked after the whole time

September 19, 2025
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Reply from Il Doge di Venezia

Thank you for your lovely review! We're happy you enjoyed your experience and hope to welcome you back soon to explore even more of the wonders of the Venetian lagoon!

Rated 5 out of 5 stars

Amazing trip

September 22, 2025
Unprompted review
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Reply from Il Doge di Venezia

Thank you for your lovely review! We're happy you enjoyed your experience and hope to welcome you back soon to explore even more of the wonders of the Venetian lagoon!

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Rated 5 out of 5 stars

These palaces are certainly worth to…

These palaces are certainly worth to visit as they are historical and you don't get to see them everyday. It was a nice tour, lasted about 2.5 hours. The guide provided us with good information. It was above my expectations. Its a must in Venice.

October 2, 2025
Unprompted review
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Reply from Il Doge di Venezia

Thank you for your lovely review! We're happy you enjoyed your experience and hope to welcome you back soon to explore even more of the wonders of the Venetian lagoon!

Rated 4 out of 5 stars

We enjoyed the trip

We enjoyed the trip. The only downside was that the boat from Venice departed later than planned and we had to wait for it for about 15 minutes longer because at that time (3:30 p.m.) there were many passengers and a larger ship was needed.

September 24, 2025
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Reply from Il Doge di Venezia

Dear Joanna,
We're happy you enjoyed your travel experience with us and that you enjoyed your day. We've noted your comment about the delay in the departure from Venice due to the influx of passengers and the change of vessel; your feedback will help us improve our schedule management and organization in the future. Thank you for your review!

Rated 5 out of 5 stars

Stress free journey

After booking our trip at our hotel, everything was quite straightforward.
The booth at the port was easy to find and the lady who checked us in and issued our tickets was very helpful and friendly.
The boat left exactly on time both going and returning.

September 30, 2025
Unprompted review
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Reply from Il Doge di Venezia

Thank you for your lovely review! We're happy you enjoyed your experience and hope to welcome you back soon to explore even more of the wonders of the Venetian lagoon!

Rated 3 out of 5 stars

Experience Shorter than advertised - disappointed

The experience was good however I dont feel we got value for money as we didnt get to explore the islands according to the times listed in the brochure.
So we feel you need to definitely look at this and update the brochure so customers know exactly what they are getting.

It was advertised as 1 hour on Murano and we didnt get that long but Burano was listed as 1.5 hours to explore and we only got an hour. When I questioned this with the host on the boat, she had no real answer as to why it was shorter than advertised and said it was the captains ruling to leave after 1 hour.
So we were very upset and mad about this.

Also the company really should cut out the drop to Venice for the people on the half day trip as if we didnt have to dock there we would have had more time to explore the islands.
Was not worth the money and would not do it again with this company

September 13, 2025
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Reply from Il Doge di Venezia

We’re sorry to hear that your experience did not fully meet your expectations. Our half-day tours include approximately one hour of stop on both Murano and Burano, and we’ll make sure to improve our communication in the future so that this is clearer to our guests. Sometimes, technical stops may be necessary during navigation, but these do not affect the time dedicated to the islands.
We truly appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to welcome you again for a better experience in the future.

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Rated 4 out of 5 stars

The service ran on time

The service ran on time. Brought us from punto sabbioni to Venice

September 14, 2025
Unprompted review
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Reply from Il Doge di Venezia

Thank you for your review! We're happy you enjoyed your experience and hope to welcome you back soon to explore even more of the wonders of the Venetian lagoon!

Rated 4 out of 5 stars

It is a nice tour but….

It is a nice tour. The tour guide tells you a lot about the history and gives much information about the islands surrounding Venice.
Later when the sun goes down the view over the ocean gets very beautifull.
For children the 90 minutes boat tour can get a little bit boring.
The negative thing is, that there a too much people on the boat. Everyone who doesn’t get a seat at the top roof is standing alongside the seats at the railing. That makes it nearly impossible to see something without getting up. Especially if you’re a child or not tall. The time in Venice (60 minutes) is to short. If you don’t make it back in time you would end up beeing caught in Venice looking for a hotel for the night, so you need to start the way back to the harbour early.

September 11, 2025
Unprompted review
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Reply from Il Doge di Venezia

Thank you for your detailed feedback! We’re glad you enjoyed the tour and the information provided by the guide. Regarding the number of passengers on board, please be assured that it never exceeds the allowed capacity for safety reasons. We appreciate your suggestions and will work on ways to enhance the comfort and timing of the tour.

Rated 4 out of 5 stars

Simple and effortless booking via…

Simple and effortless booking via smartphone and credit card. I was a but confused because we had received a QR code but when we were already queuing up to board the ship it turned out we had to go to a booth to get paper tickets for boarding. The boat ride itself was smooth and pleasant.

September 9, 2025
Unprompted review
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Reply from Il Doge di Venezia

Dear Michael Scherm,
Thank you for sharing your experience. We're happy to hear that booking through was intuitive and easy, and that you enjoyed the onboard experience.

Rated 5 out of 5 stars

Wonderfull experience

We had wonderful experince with Il Doge. Very kind sailors and the guide was very helpful taking the time to respond to some of our questions.
The islands and the glass visit were amazing.

September 1, 2025
Unprompted review
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Reply from Il Doge di Venezia

Thank you for your kind words! We're glad you enjoyed the islands, the glass visit, and found our team helpful. Hope to see you again soon!

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Rated 5 out of 5 stars

The whole trip was great

The whole trip was great. Guide, Manola (hope that I remembert her name :-) ) was excelent.
We arrived a bit earlier so they put us on the firs boat and it was great to have more time in Venezia.
We are deffinitly going to recomend you.

August 24, 2025
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Reply from Il Doge di Venezia

Thank you so much for your kind words! We're happy to hear that you enjoyed the trip and that Manola made the experience even more special. We truly appreciate your recommendation and we hope to welcome you back again in the future!

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