Dogfriendlyco Reviews 277

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the harnesses, which are described as well-made, durable, and effective for preventing pulling. Many appreciate the ease of use and comfort for their pets, along with the attractive designs and customization options. The customer service is frequently highlighted as outstanding, with people noting quick, helpful, and accommodating responses to inquiries and issues. However, some people were dissatisfied with aspects of the ordering and return process, citing issues with incorrect sizing, slow communication regarding returns, or products not fitting as expected. A few customers also mentioned that some products, like collars, might not be suitable for smaller dogs, or that certain components, such as name tags or D-rings, showed signs of wear or detachment sooner than anticipated.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly the harnesses and leashes. Many... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy ordering process and the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I originally purchased the incorrect size and customer service was quick to respond that they would correct the size prior to shipping but that they were out of stock on the size I needed. It took for... See more

Company replied

Rated 5 out of 5 stars

The dog friendly harness has made a huge difference for Gryffin, our 3 yr old Havenese. I use the front clip to walk him, he stills pulls at first, but settles into our walks more quickly. This harnes... See more

Rated 5 out of 5 stars

We absolutely love our Dog Friendly harnesses and matching leads , we have a few as we like to change colours to suit our mood. I love the fact that people know my dog’s name and can and do talk to... See more

Rated 5 out of 5 stars

We have purchased 8 dog friendly leads & harnesses plus beds within our family for our Pugs, Bulldog & a Rottweiler. They are truly the best as we have tried several other brands. I love supporting an... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

277 reviews

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Replied to 9% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Does it work? = yes!!! Please read

UK customer here. My dog is a cockapoo and she pulls that much, it's like walking a meerkat. She only walks on her 2 back legs. I've tried lots of different harnesses for her including ones that have got a front loop. None of them worked!

I accidentally came across dog friendly co and saw what they had. Originally I thought they were a little on the pricey side, but the life time guarantee persuaded me to give it a go.

I decided to buy a medium sized harness for my adult female cockapoo. When it arrived, it was too big. I got in touch with dog friendly co and the communication and customer service was beyond excellent.

They allowed me to choose a dog shelter charity to donate the harness to and sent a replacement very quickly free of charge. I can't highlight enough how excellent the customer service is. Probably the best company I've had the pleasure of dealing with.

Now for the actual product....does it work??? Short answer, yes! It is easy to put on, the front loop takes a little figuring out, but is easy once you know what you're doing. My dog still pulls but there is a significant difference. For one she walked on all fours. Secondly, i had to keep checking she was still attached to the lead as there were several times the lead was loose instead of stretched out tight.

Final verdict, I highly recommend the harness and the company. It really does help with the walks. I was very sceptical originally, but I've definitely been persuaded and will probably end up buying more from this company again.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Lessons learned

I was so excited to use the harness and leash . It worked perfectly. Punky wasn't ripping my arm off trying to get to the barn cats. It's as if she knew it was time for training. I thought I had the harness on tight enough. Unfortunately I put her in her crate with the harness on to greet a person and let them know I had a puppy in training. I literally was gone five minutes and she chewed through the front of harness. Punky's name fits her well she's Spunky. Together we have lots of learning to do .This is my fault. I shouldn't have left the harness on when I put her in the crate. I will be ordering another one as soon as I can.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Quality goods, friendly and helpful customer support

The Dog Friendly Co support team were very helpful throughout my whole order experience. I had to exchange and return a couple of items and they were friendly and helpful each time. I am really happy with the items that I kept from my first order. Thank you Kyle, Charm and everyone else who helped along the way! I would recommend DRC despite the exchanges and returns that I had to do, although I probably wouldn’t recommend the collars for a small dog. I exchanged the collar a couple of times before finally returning it because I just couldn’t find a good fit for my King Charles Cavalier Spaniel.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very high quality materiel and product…

Very high quality materiel and product all around! Solid stitching and buckle! I made a mistake while ordering the wrong size harness for my female Spanish greyhound and never thought they would help after a few months…, but after I decided to finally contact them, they did, and I was provided with the upmost after sale service while they assisted in determining the correct size and, they replaced at no cost my harness! Furthermore, they gave
me the great pleasure to offer the first harness to a local dog shelter where I live and that resulted in a very happy female Labrador who had just given pops! Thank you Dogfriendlyco 😉

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

D Ring Harness

Couldn’t believe the d ring harness worked my dogs stopped pulling almost instantly. It is a game changer for all of us

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting on item since 7th January.

UPDATE:

Received item today. No explanation as to why it took so long for items to be dispatched. Dispatch date 19th January and shipped from the USA!!!

Purchased harness and d ring on 7th January. Been in contact with company via email and I still don’t have my items. They stated it was a 48hr dispatch time!! Not happy.

January 7, 2026
Unprompted review
Dogfriendlyco logo

Reply from Dogfriendlyco

Hi Stephanie, thank you for leaving your feedback. I have emailed you directly to discuss further, if you could please reply at your earliest convenience. Thank you!

Rated 5 out of 5 stars

I ordered the collar (with name…

I ordered the collar (with name attachments) and the leash. Since day one my dog and I just love them! However one day the metal ring on the collar ripped off when my dog got spooked. I contacted the company, and they immediately wrote right back to me, asked for pictures of what broke, and followed up by offering me a new collar! So happy as customer service like this is very rare! Highly recommend them!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Well designed and convenient

When we receive the harness, I noticed that it was well designed well put together and well stitched, it is also easy to put on and off my Aussie doodle. Highly recommended!

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great products and loves the company

Great products and loves the company. My mother had a hard time put on other harness, so I thought ok let’s try this one. It’s fantastic. Super easy to put on and fit perfectly. I can adjust it when her coat gets thicker. I highly recommend recommend their products

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a dog Lead harness however…

I purchased a dog Lead harness however it was the wrong size. I notified the company and they asked for pictures specific to the merchandise that I purchased. They then asked for more pictures of the same item and now they are saying that I need to reattach the labels, which I never removed from the item. I am extremely unhappy with the customer service and will not be purchasing anything from this organization in the future.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent harness

Excellent harness - quality, fit and function! We ordered a harness that was slightly too big for our pup and the excellent customer service made our exchange for a smaller size super easy and fast!

January 10, 2026
Unprompted review
Rated 4 out of 5 stars

I originally purchased the incorrect size…

I originally purchased the incorrect size and customer service was quick to respond that they would correct the size prior to shipping but that they were out of stock on the size I needed. It took forever to eventually get it but customer service was always quick to respond. I absolutely love the harness and leash. They feel very well made and the color is gorgeous.

January 10, 2026
Unprompted review
Dogfriendlyco logo

Reply from Dogfriendlyco

Hi Vanessa, thanks so much for your reply - Apologies our customer service team was inundated with contact after our Christmas and New Year sale. We have added additional team members to support this and reduce reply wait time. So happy to hear you love the product! Thank you!

Rated 5 out of 5 stars

Great Quality Product and Experience!

Just received my order today and I am so happy with the quality of the product. My dog Jaeger (45 pounds) is a puller and finally found a product suitable for him. My walk with him was very pleasant today. He immediately stopped pulling. Glad that I was able to find this product and thank you so much!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have a Cane Corso puppy

I have a Cane Corso puppy, and when I take her out there is no pulling, and if there’s a tug the leash really helps. I love this product. An absolute need for your dogs or pups. Thank you for making an amazing product.

January 7, 2026
Unprompted review
Rated 2 out of 5 stars

Leash, harness with name tag, poo bag holder

I purchased the harness with name tag, leash, and poo bag holder. What a scam. I thought I was purchasing high quality product because of the lifetime warranty advertised. Everything, including the name tag, was falling apart in less than 30 days. Do not purchase this product. I contacted the DogFriendlyCo to return the items and they only refunded me partially. I would not recommend this company or this product.

December 10, 2025
Unprompted review

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