Goods not received! Tried multiple times to contact this company via email, phone and text to no avail. Contacted Citizens Advice with a view to reporting them to Trading Standards. Worth doing if you... See more
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Paid for interchangeable leg system ie standard floor legs and stair legs but stair legs were not included. Also of the 2 legs one fits in quite tight but the other just falls off when you pick the d... See more
Avoid… ordered 16th August … silence….emailed 3 times over next two weeks - no reply …I was on the verge of ringing them when I got a refund with no explanation whatsoever. Ordered exact same produc... See more
Really great stair gate/stopper. Light weight and easy to move to different locations. Fast service . Was missing legs in delivery but telephoned and super helpful to organise them being sent out for... See more
2.3
Poor
27 reviews
No history of asking for reviews
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Awful customer service
My dogstopper arrived with some unrequested etching on it - I ordered a plain stopper, but received someone else's order, with writing on it.
After 4 weeks and 4 emails requesting they rectify the error (in which I even offered to forward on the dogstopper to its rightful owner) I have received no response. Making mistakes with orders happens, and is annoying, but hardly the end of the world. Refusing to answer emails and resolve the issue is just unacceptable customer service and poor business practise.
I really wouldn't recommend.
June 21, 2025
Unprompted review
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Massive Con
This company is a complete scam, they take your money and you get nothing in return, despite emails and phone calls. Stay away from this company, I do not recommend worse company I've ever dealt with, it's one big con!
May 20, 2025
Unprompted review
Worst company Iv ever dealt with item…
Worst company Iv ever dealt with item arrived damaged and after a week of trying to contact / messages left Iv had zero reply. Stay clear !!
June 5, 2025
Unprompted review
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY, THEY ARE APPALLING AND HAVE LITTLE INTEGRITY.
My product arrived damaged, they offered a partial refund, then when I asked for a replacement / refund despite numerous emails, calls and text messages all contact stopped. Clearly
out to take money but not deliver on products or service.
Contact initially was from Abdul Noori, who has now gone very quiet.
A very questionable business, with no integrity.
May 7, 2025
Unprompted review
Item not sent
Placed order 29th May, received tracking number. Never been despatched and received no response from the company. Had to go through bank to reclaim money as clearly a scam as previous review states
May 29, 2025
Unprompted review
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Caution - Goods did not arrive
I made an order which never arrived. I contacted the company via the chat on the website via email via the phone number on the website (mobile) but nothing. The payment taken from my card for this was a company called Starzeal. This company also operates on Amazon. I have reported the same issue to Amazon as a precaution to try and make sure nobody else has the same experience. I suspect my goods will not arrive and I suspect they never intended to send them. I will be taking this further and reporting it wherever possible. Do not order from this company and beware of anything associated with a company called Starzeal.
May 24, 2025
Unprompted review
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