Terrific experience with adopting our puppy from the Dogs Trust. We visited a couple of times and no suitable match. Also applied to adopt online. Finally a phone call came from the lovely Lindsey at... See more
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Review summary
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From the start the Teams at Dogs Trust have been wonderful. We have had consistent friendly communication from them and now we have our own amazing puppy. We've been given lots of support and offered... See more
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Throughout the adoption process, we were very well supported by all staff, they had the interests of our dog first at all times. I can’t praise the staff at Snetterton Dogs Trust enough! After we off... See more
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Really friendly, helpful staff. Lots of support . Found the perfect match aided by all the handover information given. I'd definitely recommend going for a visit instead of just looking online. George... See more
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Company details
Written by the company
Hi, we're the dog charity! Our love for dogs means we want the very best for all of them, always. So whether it’s caring for them, lending their owner a helping hand, or finding them a loving family, we’re here whenever and wherever they need us most, around the corner and around the world, because we believe ‘a dog is for life’.
Contact info
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, United Kingdom
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff were brilliant
Staff were brilliant, and concerned to make sure my preference was right for me and my circumstances. I particularly appreciated the discussions with Lindsey the behaviourist.
July 8, 2026
Unprompted review
Give a dog a home
The experience this time was totally different to when we tried to adopt 4 months ago. This time all the staff were very friendly & helpful. When they were interacting with the dogs it was clear to see the happy reactions of the dogs. The staff have great knowledge about each individual dog and they do a brilliant job of caring for the dogs many of whom have arrived at the kennels due to unhappy circumstances.
June 29, 2026
Unprompted review
Very friendly staff and a clean environment
Very friendly staff. We were well matched with our new Dog Nellie. We went for Thomas but they said he wasn't suitable to out family set up as we had younger grandchildren so that proves to me that they really do match Dogs with potential Adopters. We went to a training day before we collected her but fortunately the hot weather highlighted the need for Nellie to have surgery to widen her nostrils and pallet. They paid for that which we were so pleased they picked up on it in her duration they really do care. The volunteers and kennel staff were very accommodating allowing us to visit during her healing process. The paperwork was so straight forward we left with a month's dog Insurance, her blanket, some toys and a harness and lead. We changed Nellie's name to Bella as she was a stray and did react more to that name. Two days after the adoption we had a phone call to see how she was doing. They will call again in 2 weeks then 4 months. We have access to behaviorist for the rest of Bella's life too. Bella seems so happy and so are we. Thank you Dogs Trust for being so caring and and supportive also thanks for helping dogs live in a health clean environment whilst awaiting adoption.
July 7, 2026
Unprompted review
Lovely and friendly telephone staff
July 9, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you for your kind review.
It's fantastic that you found your Post Adoption Support helpful. Our ultimate aim is to set our dogs up for success, and we understand the importance of staying in touch with our adopters to offer a helping paw whenever it may be needed.
Thank you again for getting in touch!
Best wishes
Michelle
Dogs Trust 🐾
Dogs trust were helpful and the process…
Dogs trust were helpful and the process of adopting Bobby (previously Seth) was simple.
June 23, 2026
Unprompted review
Reply from Dogs Trust
Good morning Sarah,
Thank you so much for your review! We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Thank you for giving Bobby a loving forever home. Please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Michelle
Dogs Trust 🐾
Very one was very nice and helpful
Very one was very nice
and treacle is so very lovely and is.
Setting in really well I would recommend dogs trust
July 7, 2026
Unprompted review
Reply from Dogs Trust
Good morning Gillian,
Thank you for your pawsome review!
It's wonderful to hear that your experience with our Harefield rehoming team was so pawsitive.
Treacle is so lucky - it's amazing to hear he is settling in well. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Salisbury Dogs Trust are kind, patient and supportive
When we arrived at Dogs Trust in Salisbury we spoke to Lorna first on the desk. She was very friendly and informative and could tell us everything about the two dogs we were interested in. She was so smiley and warm and she took us right through the adoption process. Nothing was too much trouble for her. We also spoke to Kat who introduced us to Sully. She was absolutely lovely, with lots of patience and advice. I found that everyone we spoke to was kind and patient and really wanted to support us. The handover was very thorough and every single silly question I had was answered ! The staff explained how they could help us going forward and I really feel like we have a support network in place. We have brought Sully home now and everything has changed. I can't imagine life without him. I would recommend Dogs Trust for the care and patience they show and how they gently guide and support you though the adoption stages. You can see that they care so much for the dogs and want them to go to a safe and loving home.
July 1, 2026
Unprompted review
Reply from Dogs Trust
Good morning Lesley,
Thank you for your lovely review.
It’s great to hear that you had a great adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's wonderful that this shone through.
We will be sure to share your kind words with the Salisbury team.
We hope you and Sully enjoy making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
On picking up max
On picking up max i felt as if there was a full support team ready to help and advice me on any problems that may occur. but also the staff in the glasgow centre made it a very enjoyable experience also made me personally feel that me and max's wellbeing going forward was the most important thing I will end by saying 5 stars is not enough 10 stars would be more deserved
July 7, 2026
Unprompted review
Reply from Dogs Trust
Good morning Colin,
Thank you for your pawsome review! It’s great to hear that you enjoyed your adoption experience and felt supported by our Glasgow rehoming team throughout the process of adopting Max.
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this was reflected in your experience when adopting.
We're always here to lend a helping paw if you need any further support!
Best wishes
Michelle
Dogs Trust 🐾
Completely stunned
I have today been completely stunned by the behavior of a representative of dogs trust at my home. Clear message on the door that we dont want canvassers to call, but call she did. I told her to read the notice, at which point she started banging on my glass door shouting ' do you want a dog, do you want a dog, do you want a dog !!!!!!!!!!!!!! I told her to leave. I should point out we are in our 70s. We watched her go to our neigbour who are more senior than us. I walked over and told her they have a notice on their door as well. She started shouting at me in the street to go and sit down and have a coffee !!!!!!!!!!!!!! I have lived here for 39yrs and have never experienced anything like it. I phoned dogs trust, and was told to fill in a form !!!! Instead I reported this to the police. I'm sure the trust do amazing work re homing dogs, but this is one charity that I would never support if they choose people like that to represent them.
July 9, 2026
Unprompted review
Reply from Dogs Trust
Good afternoon John,
Thank you for taking the time to share the experience you had with Dogs Trust fundraisers.
We would firstly like to apologise for any distress or upset the interaction you had may have caused you. Please be assured that Dogs Trust take matters such as this extremely seriously. Following receipt of your feedback we would be keen to look into this with our Dogs Trust Fundraising team and liaise with the third-party agency we use for fundraising activities.
You can provide more details of your experience by contacting our Feedback and Complaints Team via email at letusknow@dogstrust.org.uk or by visiting our website at dogstrust.org.uk/letusknow
Kind regards
Michelle
Dogs Trust
staff were great at Salisbury.
staff were great at Salisbury a big thankyou to them all a heart to Grace & Will who took us through start to finish with Coco. You have A Wonderful Team There thankyou Coco & Shaun xx
July 7, 2026
Unprompted review
Reply from Dogs Trust
Good afternoon Shaun,
Thank you for your pawsome review!
It’s great to hear that you enjoyed your adoption experience and felt supported by our Salisbury rehoming centre throughout the process.
We hope that you appreciate the amazing difference that you've made to Coco's life by giving her the opportunity to thrive in such a kind and loving home.
We'll be sure to pass your wonderful feedback on to Grace, Will and all the team at Salisbury.
Best wishes
Michelle
Dogs Trust 🐾
Reply from Dogs Trust
Good afternoon,
Thank you for your kind review.
Our team go the extra mile to ensure that our rehoming centres feel warm, welcoming, and that everyone visiting feels supported throughout the process, so it’s lovely to know that this came across during your experience.
Thank you again for getting in touch!
Best wishes
Michelle
Dogs Trust 🐾
The service was really good
The service was really good, upon choosing out beloved pet Narla, it was clear informative wonderful. Everything was made clear, felt any questions were answered fully, plus their after ie post adoption service is very helpful should you have any worries or concerns and that they are only a phone call away.
July 8, 2026
Unprompted review
Reply from Dogs Trust
Good morning Patricia,
Thank you for your lovely review.
It’s great to hear that you enjoyed your adoption experience. We understand the importance of being as transparent as possible to help set our dogs and their new paw-rents up for success, so it's fantastic that this shone through.
We are so pleased that you found your Post Adoption support helpful; staying in touch with our adopters ensures we can offer a helping paw whenever it may be needed.
It sounds like you and Narla are the perfect match for each other and we are so happy to hear she is already a beloved companion.
Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Very nice and friendly staff
Very nice and friendly staff. Explained alot and helped alot.
July 6, 2026
Unprompted review
Reply from Dogs Trust
Good morning Daniel,
Thank you for your kind review.
Our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s fantastic to know that this came across during your experience.
We hope you and Honey enjoy making many happy memories. We're always here to lend a helping paw if you need any suppawt!
Best wishes
Michelle
Dogs Trust 🐾
Excellent
Welcoming, knowledgeable staff who want the best for the dogs in their care. The adoption process was clear and well organised. We were able to arrange as many socialisation sessions between our current dogs and the new dog until we were confident they would get on well. I would recommend the Dogs Trust Cardiff to anyone wanting to re-home a rescue dog.
July 8, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you for your pawsome review! It's wonderful to hear that your experience with our Cardiff rehoming team was so pawsitive.
We hope you are enjoying making many happy memories together with your new furry friend. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Nothing was too much trouble
From the first time we went to dogs trust Salisbury we were made most welcome. With regard to our adoption, nothing was too much trouble for their staff and the help and advice given was most welcome. Such lovely staff who obviously love all the dogs in their care and they work so hard to make things work out in the end.
July 8, 2026
Unprompted review
Reply from Dogs Trust
Good morning,
Thank you for your kind review.
It's fantastic to hear that you enjoyed your adoption experience, and found our Salisbury team to be welcoming and knowledgeable.
We'll be sure to share your lovely comments with the Salisbury team.
Thank you for taking the time to get in touch and please don't hesitate should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
I felt so supported and listened to…
I felt so supported and listened to when it came to being matched up with a dog partner. The staff were friendly, helpful and welcoming too.
July 6, 2026
Unprompted review
Reply from Dogs Trust
Good morning Greg,
Thank you for your kind review.
Our teams go the extra mile to ensure that everyone feels supported throughout the process, so it’s lovely to know that this was reflected in your experience.
Thank you for giving a Dogs Trust dog a wonderful furever home and please don't hesitate to get in touch should you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Lovely staff, wonderful organisation
All of our contact with the lovely people from Dogs Trust has been extremely positive. It did seem strange at first, letting someone else choose a dog for us, and the girl they found might not have been our first pick. However, after bringing her home a few days ago, I have no doubt that she will be the perfect addition to our family. Dogs Trust is a wonderful organisation, will knowledgeable staff who care deeply for each and every dog in their care. I would definitely recommend adopting from Dogs Trust.
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Joanne,
Thank you so much for your review. We always aim for a paw-sitive experience, so are pleased this stood out for you throughout your adoption journey.
Thank you for giving Sadie a loving forever home. Please don’t hesitate to reach out if you ever need us - we’re always here with a helping paw.
Best wishes
Michelle
Dogs Trust 🐾
Staff were really helpful and…
Staff were really helpful and knowledgeable. I trusted them to match us with the right dog for both our and the dog's wellbeing. Very proactive with their support and following up with you too.
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Gabriel,
Thank you for your lovely review!
We pride ourselves on matching dogs to the best possible homes to set our dogs and adopters up for success, so it’s fantastic to know that this stood out for you.
We hope you and Cirrus are enjoying making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
Brilliant staff
The staff are brilliant and put us at our ease . They are very knowledgeable and nothing is too much for them. They are approachable if you have any questions . Thankyou all of you from Skye ♥️
July 5, 2026
Unprompted review
Reply from Dogs Trust
Good morning Dawn,
Thank you for your pawsome review! It's wonderful to hear that your experience with our Darlington rehoming team was so pawsitive.
Skye is so lucky to have a dedicated adopter like you. We hope you are enjoying making many happy memories together. Please don’t hesitate to reach out if you ever need any sup-pawt!
Best wishes
Michelle
Dogs Trust 🐾
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