Domar Solutions Reviews 587

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people highlight the helpfulness and knowledge of the staff, particularly in technical support, which often leads to quick and efficient problem resolution. The overall experience, from product installation to after-sales support, is frequently described as first-class. However, some customers experienced issues with product reliability, noting that some cameras failed within a couple of years or had intermittent connectivity problems. A few people also mentioned that the stated range for product illumination was optimistic, and that some provided cables were not practical or compatible with weatherproof connections.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many customers praise the high quality of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent technical support,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the top quality products, noting their... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

in life you generally pay for what you get,talking security cameras is no different,however Domar take the time to help when others have your money and walk away. Domar keep their fingers on the pulse... See more

Rated 5 out of 5 stars

Had an issue with my cameras not being seen by the CCTV recorder, spoke with a sales guy, who recommended a replacement power supply before embarking on a new CCTV box. Had the unit delivered the next... See more

Rated 5 out of 5 stars

Quality products . Granted they are not the cheapest but in my experience (over 30 years cctv and electrical installs ) You pay for what you get . Not only quality products , but the tech t... See more

Rated 5 out of 5 stars

I lost all four of my camera's from my NVR and after trying over several days to get them back decided to call Domar customer support for help. I spoke to a gentleman called Christopher who was very p... See more


Company details

  1. Security Equipment Store

Information provided by various external sources

Domar Solutions is a specialised online CCTV Camera and Security retailer offers wide range of CCTV Kits, IP Cameras, DVRs, Wireless Cameras and Wired Cameras.


Contact info

  • Lawrence Road, TW4 6DR, Hounslow, United Kingdom

  • domar.com

4.6

Excellent

TrustScore 4.5 out of 5

587 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Domar CCTV Systems

The Domar website is clear and easy to find the correct items for my requirements, delivery was next day. The setup of camera and recorder was quick and straight forward. The customer service was faultless, I managed to delete recorder settings and called Domar cusr service and received a call back within minutes and was up and running again in no time.

September 25, 2024
Rated 5 out of 5 stars

really good quality cameras

really good quality cameras, I had a problem getting the recorder on to my network,
Not a problem, a couple of helpful emails and then Dormar loged on and sorted the problem for me.
I will be buying from them again.

September 30, 2024
Rated 2 out of 5 stars

Not the level of customer support needed or expected.

Having researched cctv systems I picked Domar, as we needed grey cameras. I had a question about the system and received a quick and clear response via online chat.
Having purchased and installed the system the cameras (POE) did not connect automatically. Messages to Domar technical support remain unanswered some 10 days after sending the request.
Their automated response says they usually respond within 48 hours, up to 4 days if busy.
After a lot of online searching and a great deal of trial and error I eventually got the system working myself.
The instruction manual does not represent the equipment supplied. Online support videos also do not represent my system.
Now working the cctv clips are clear, but the lack of technical support is the reason for the 2 stars. Others have lost adversely commented on the lack of response.
I note a very quick response to this review asking for my original email to be resent as it might not have reached their inbox. It was received as that prompted the auto response containing expected reply times. Also, the request for support was through your website, so I don’t have an email to resend.

September 23, 2024
Domar Solutions logo

Reply from Domar Solutions

Hi Steve I have looked up the order info. I will definitely give you a call Monday to follow up with any outstanding issues. I will check with our support team as well to make sure we haven’t missed anything.

Have a good weekend.

Hi there, we are extremely sorry for the negative experience you had. Occasionally, some emails just don’t land in our inbox, and we take this very seriously. We are committed to respond to absolute every single enquiry. Could you kindly forward the original email again to admin@domar.com ? I will review it.

Reeves

Rated 1 out of 5 stars

Unreliable cctv ststem

Bought this system to replace an older and cheaper system Hoping that the more expensive system would be better, but I was wrong. Every couple of days, one of my four cameras disconnects sometimes for several hours sometimes for a minute, but then sometimes for several days until I have to manually reconnect it. At this point, I’m having to reconnect cameras every three or four days The support I got a first was brilliant. Couldn’t ask For more but since they haven’t been able to solve my problem they’ve stopped replying to my emails. They’ve simply given up and now they ignore me. I bought this System because I needed security And it failed to give me that the cheap system had before was 100% reliable this Domar system is complete rubbish.BitVision app doesn’t work most of the time, playback is always high speed even tho set to x1. This system can’t do anything right , it’s completely unreliable

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful and knowledgeable staff, and quick delivery

Domar are a great company to purchase CCTV things from. Very knowledgeable, helpful staff at competitive prices. The items arrived quickly and well packaged. If there is a problem or you need some help with setting things up, they are quick to answer the phone and answer your your questions. Cannot fault them

September 19, 2024
Rated 1 out of 5 stars

I havent even received cctv system and…

I havent even received cctv system and asking me to rate experience? lol

September 9, 2024
Domar Solutions logo

Reply from Domar Solutions

Dear Steven, thank you for your feedback. After checking the DPD tracking, it appears your parcel was delivered on the same day your review was submitted, at 15:14. We apologise if our review invitation arrived a bit early – we aim to time these appropriately and appreciate your patience. If you have any questions or need assistance with your new system, please don’t hesitate to reach out. We’re here to help!

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